Mrs. Winner's Chicken

Hi, I am sorry that our customer thinks I was insulting him. That was not my intent, my objective was to educate the customer as to how the system operates. If the light was not on when the customer went in to have the tires swapped and the original sensors were all swapped to the new wheels then it light would not have come on. Our tech spent over 3 hours working on his car and they would not program. We will be happy to refund the charge if that is what he wants. Thank you.[redacted]

Hi [redacted],We brought this vehicle into our inventory with knowledge of a 3/28/2016 registration expiration. Elk Grove Toyota originally purchased this vehicle from Hertz Rent-A-Car and we were unaware of the 2017 registration sticker that was shown on your license plate. We have paid the back...

fees as was discussed with you by our Customer Relations Manager and you were only charged the current registration fees for this vehicle. Regarding the ticket, we are working with Sacramento County to get this resolved as you had the temporary registration in your windshield which should have been sufficient for evidence of registration. Please rest assured that we are working to get ticket paid on your behalf. This was a mistake and we are going to take responsibility for this ticket. Thank you,[redacted]Assistant General Manager

8/27/2015 Hi all. I am sorry for the delay but I am at of a loss of wordson where to start. As I expressed in my last response we apologize for anyconfusion and it is our goal that we don’t have any confusion about what wasoffered or purchased by our customers.  Mr. [redacted], the documents you are asking to see weregiven to you in my last response (possible you did not open or see that file). FurthermoreI described them in detail along with the figures written on them. If you needme to email them directly I will or you can come by and look at them. In discussing this situation within the last week with themanagers I learned that the General Sales Manager had a phone conversation withyou about the figures. The following is his statement;To Whom It May Concern:           I received a phone call from Mr. [redacted] after his purchase. He had questions abouthis contract. He said he didn’t get the agreed upon price for the car hepurchased. I walked Mr. [redacted] through his sales contract and let him know histotals. Mr. [redacted] explained to me that he understood what I was explaining, butthat Vince and Jim [redacted] promised something different. I pulled the fileand let Mr. [redacted] know that all of the numbers were clearly shown to him inwriting prior to him signing his contract. He let me know that he didn’t reallylook at them because he “believed” that Vince and Jim had a differentunderstanding. I let Mr. [redacted] know that I would have Jim [redacted] give him acall, and he said that would be fine. Mr. [redacted] then contacted Mr. [redacted] anddiscussed the matter in detail.                                                            Sincerely,                                                            [redacted]                                                            General Sales Manager                                                           Elk Grove Toyota                                                          08/26/2015Mr. [redacted], there are many ways to show figures to a customer.We believe the proposals that we use have the most accurate information and arecertainly the most transparent to a customer. They are computer generated (nothand written) and show a full breakdown of all prices, taxes and fees that arecharged in a typical sales transaction. This grand total is the amount that youwould write a check for or finance. This amount is commonly called the “out thedoor” figure.I have personally interviewed the salesperson, the salesmanager, the finance person and the general sales manager and they all have thesame understanding on the figures. That understanding is that after showing youour proposal you asked for us to get to $21,975.00 to be financed (out thedoor) and that is what we did. Once again, it is exactly $2,000 below the firstsales proposal given to you. We also have one more form that you sign beforethe contract is executed, it is called a pre contract disclosure. This form too(that you signed) has the same amount of $21,975.00 on it. The employees tell me that it appears that you were totallyhappy with your purchase until a day or 2 after the sale when your son took alook at the numbers and thought he could have gotten a better deal for you. As Imentioned in the last correspondence to the Revdex.com Mr. [redacted] then called in to Jim[redacted] with this information and expressed a desire to get a lower price.Mr. [redacted] told him we are sorry but we don’t renegotiate contracts. In closing we are sorry that you feel taken advantage of. Thatis why we use the printouts to communicate the offer to you. You state that youreally didn’t pay attention to them, we wish you had as that was the basis forour transaction. You state that all you wanted was a fair deal. I am confident thatthat is what you got.  Please call if any you have any other questions. [redacted]

I am rejecting this response because:The offer that you want to refund me is dumbfounding. You could have offered me from the beginning but you didnt. My car was at your shop but it was waiting in the service department for at least an hour. The car being in your service department for 3 hours doesn't mean the wait time counts.I know and quite frankly you know that no car that comes in has been seen by a mechanic. We check in and the car waits in the service department or they take it to the back. Remember my family and I bought 5 toyota cars from your dealership. I know for a fact a mechanics didn't touch my car for three hours.What I would like is to get the 60K maintenance and 2 oil changes paid for.  [redacted]

This is from the attached PDF.December 23, 2015Revdex.com of Northern California[redacted]
[redacted]Re: Revdex.com Complaint #[redacted]Good day, We are in receipt of Mr. [redacted]’s complaint. We apologize for any confusion as it is our goal that our...

customers are never confused about what was offered or purchased at our dealership. Mr. [redacted] states that he had an accident with his car and damaged the right side tires and wheels. He asked for a quote for new tires and wheels and that was given to him. I assume that the cost was more that he wanted to pay so he found a used set from a car a year newer than his. He states “I asked them I have extended warranty if I brought tires and rims which are Toyota OEM. They said it would be covered. I found some tires and called Elk Grove toyota and told them what I found. I told them specifically that I found a 2015 Toyota Camry tires and rims. I asked them would this void my warranty or effect my car. They told me it should not because it’s toyota. Thus, I purchased the tires with rims for $1000.00 4 tires and rims.” The answer is yes, we did answer the question correctly. As long as they are Toyota OEM (Original Equipment Manufacturer) hybrid wheels of the same size and undamaged, they will work and not affect the car or void the warranty. Every late model car has tire pressure sensors on the wheels that are programed or matched only to that car. That’s how the car “knows” if a tire is low and then illuminates the tire pressure light. Generally when you buy used tires and wheels they do not come with the tire pressure sensors as they would have been needed and installed back on the original car they came off of. After discussing the situation with the employees involved, I believe we assumed that Mr. [redacted] would be bringing the used tires and wheels to our shop (or any other reputable tire shop) for installation. At the time of installation we would have swapped the sensors from his original wheels. It is commonly known that you simply take the sensors off of the old wheels and install them on the new. In fact it is so common that it’s almost like it is known you have to put air in the tires. No programing or additional work needed. If that step is missed then you have a problem. Mr. [redacted] does not state where he had the tires swapped but the sensors should have been swapped from his original car. Had this been done Mr. [redacted] would not have had any more issues. He did not bring them to us for the work or it would have been done correctly.  Mr. [redacted] then obviously had a problem with the tire pressure light being on. I am not sure why he did not go back to the shop that installed them but this time he did bring the car to us. We diagnosed the situation and determined that the original factory sensors were not installed on the car. There was a charge for this time as it was not a Toyota defect that Toyota would be responsible for and therefore the cost would not be covered under warranty.  We hope that Mr. [redacted] was able to recover the sensors back from wherever he had the work done so that he does not incur additional cost to replace and or program them. We sincerely appreciate the business Mr. [redacted] and his family have given to us over the years. That being said, I see no liability on our part. I do want to say that we are saddened and sorry that Mr. [redacted] believes that we misled or under informed him. I can see nowhere in the record that supports his claim. I hope this clears it up for Mr. [redacted] and we do wish that Mr. [redacted] would remain one of our valued customers. If I can be of any further assistance please don’t hesitate to call.Sincerely,[redacted]General Manager