Dear [redacted] MRS BPO, L.L.C(MRS) is in receipt of [redacted] concern submitted via your office, case number Our Quality Assurance Department has initiated an investigation in order to promptly address [redacted] concerns On December 8, 2014, MRS sent letters to [redacted] ***, to the same address listed in the complaint, notifying her that these accounts had been placed in our office for collection This complaint was the first and only request for validation of “proof” of the debts We have requested validation documentation from our client for these debts and upon receipt of this documentation we will provide it to [redacted] *** We apologize if [redacted] perceived our customer service as being rude or harassingWe have reviewed the conversations with [redacted] ***, and we respectfully deny these allegations, as our agents were professionalWe are willing to continue to work with [redacted] to resolve these accountsWe suggest her monthly payments be greater than the interest, which is accruing on the account, to ensure that the balances do not continue to increaseWe will apply any payment we receive regarding these accounts towards the outstanding balances If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely, MRS BPO, L.L.CQuality Assurance [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me provided that I am, in fact, not contacted again Regards, [redacted]
Dear Ms [redacted] , [redacted] (MRS) is in receipt of Mr [redacted] concern submitted via your agency, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to promptly address the complainant’s concerns We are in receipt of Mr [redacted] dispute and after investigation we were not able to confirm ownership of the accountTherefore, we have requested our reporting of this account be removed from Mr [redacted] credit reportWe have ceased all future collection activity regarding this account If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely, [redacted] Quality Assurance [redacted] ###-###-#### [redacted]
Complaint: [redacted] I am rejecting this response because: I want this account DELETED from my credit reportThis should have never been on there because of the mistake from [redacted] Regards, [redacted] ***
Dear Ms [redacted] , MRS BPO, L.L.C(MRS) is in receipt of your concern submitted via the NJ Revdex.com, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to promptly address your concerns We show your account was resolved in September MRS has stopped all reporting to the credit bureaus regarding this accountMRS apologizes for any misunderstanding or inconvenience this may have caused If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely,MRS BPO, L.L.C.Quality Assurance [redacted] ###-###-#### [redacted]
Dear [redacted] MRS BPO, L.L.C(MRS) is in receipt of [redacted] concern submitted via your office, case number Our Quality Assurance Department has initiated an investigation in order to promptly address [redacted] concerns On December 8, 2014, MRS sent letters to [redacted] ***, to the same address listed in the complaint, notifying her that these accounts had been placed in our office for collection This complaint was the first and only request for validation of “proof” of the debts We have requested validation documentation from our client for these debts and upon receipt of this documentation we will provide it to [redacted] *** We apologize if [redacted] perceived our customer service as being rude or harassingWe have reviewed the conversations with [redacted] ***, and we respectfully deny these allegations, as our agents were professionalWe are willing to continue to work with [redacted] to resolve these accountsWe suggest her monthly payments be greater than the interest, which is accruing on the account, to ensure that the balances do not continue to increaseWe will apply any payment we receive regarding these accounts towards the outstanding balances If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely, MRS BPO, L.L.CQuality Assurance [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me provided that I am, in fact, not contacted again Regards, [redacted]
Dear Ms [redacted] , [redacted] (MRS) is in receipt of Mr [redacted] concern submitted via your agency, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to promptly address the complainant’s concerns We are in receipt of Mr [redacted] dispute and after investigation we were not able to confirm ownership of the accountTherefore, we have requested our reporting of this account be removed from Mr [redacted] credit reportWe have ceased all future collection activity regarding this account If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely, [redacted] Quality Assurance [redacted] ###-###-#### [redacted]
Complaint: [redacted] I am rejecting this response because: I want this account DELETED from my credit reportThis should have never been on there because of the mistake from [redacted] Regards, [redacted] ***
Dear Ms [redacted] , MRS BPO, L.L.C(MRS) is in receipt of your concern submitted via the NJ Revdex.com, case number [redacted] Our Quality Assurance Department has initiated an investigation in order to promptly address your concerns We show your account was resolved in September MRS has stopped all reporting to the credit bureaus regarding this accountMRS apologizes for any misunderstanding or inconvenience this may have caused If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely,MRS BPO, L.L.C.Quality Assurance [redacted] ###-###-#### [redacted]