We just got this in the mail this week, sorry? In accordance with our refund policy the customer was issued a Mr Suds Gift card a day after the incident We figured he would contact Revdex.com and let them know he was given this since it was mailed out the next day Our machines and equipment also have signs that say “see attendant or call/text [redacted] if you have any issues” , the customer pulled into bay and failed to hit the floor sensor when he moved which stopped the wash We saw him have troubles on our security camera and I called our attendant By the time she got the message and walked from our office on the far east side of the building , maybe feet the customer had [redacted] off The next day we mailed a refund to the customer on a MR Suds Gift card because we wanted to make sure he got a wash that he paid forMark N [redacted] , Manager [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] [redacted] ,I received a letter for my complaint submitted on 12/15/against MrSuds Wash (ID above) that said to respond if I'm rejecting the companys responseHow do I add it to the current complaint? They did send me a $gift card(which was cut in half and returned) however I don't believe it was the next day and it wasn't for the amount I spent there , which was $In addition they continue to falsely advertise that no trucks with 8ft beds allowed even though mine is 6ftthe sign is clearly visible at the entrance to the bay right above itHow many other people have they ripped off? The same sign is even at the 2nd location tooHe states that he has signs to call attendantWhy would I need to do that if I don't have an 8ft bed? The girl DID NOT come out until after the factMy truck was full of soap that I didn't want to dryI went around the wash again REPAID, waited for the door to open so I could enter, entered and waited for the door to close behind me and saw no attendantAfter I got the soap off my truck I was going to go in and seek a refund from the first wash that they stole from meOnly to yet have a problem with the 2nd wash and getting nothing but hassled by the owner who I waited for to show upThis would be my responseI do have the pics on my phone about the 8ft bed signIs there a way to text it to you if you need it?Thank You
We just got this in the mail this week, sorry? In accordance with our refund policy the customer was issued a Mr Suds Gift card a day after the incident We figured he would contact Revdex.com and let them know he was given this since it was mailed out the next day Our machines and equipment also have signs that say “see attendant or call/text [redacted] if you have any issues” , the customer pulled into bay and failed to hit the floor sensor when he moved which stopped the wash We saw him have troubles on our security camera and I called our attendant By the time she got the message and walked from our office on the far east side of the building , maybe feet the customer had [redacted] off The next day we mailed a refund to the customer on a MR Suds Gift card because we wanted to make sure he got a wash that he paid forMark N [redacted] , Manager [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] [redacted] ,I received a letter for my complaint submitted on 12/15/against MrSuds Wash (ID above) that said to respond if I'm rejecting the companys responseHow do I add it to the current complaint? They did send me a $gift card(which was cut in half and returned) however I don't believe it was the next day and it wasn't for the amount I spent there , which was $In addition they continue to falsely advertise that no trucks with 8ft beds allowed even though mine is 6ftthe sign is clearly visible at the entrance to the bay right above itHow many other people have they ripped off? The same sign is even at the 2nd location tooHe states that he has signs to call attendantWhy would I need to do that if I don't have an 8ft bed? The girl DID NOT come out until after the factMy truck was full of soap that I didn't want to dryI went around the wash again REPAID, waited for the door to open so I could enter, entered and waited for the door to close behind me and saw no attendantAfter I got the soap off my truck I was going to go in and seek a refund from the first wash that they stole from meOnly to yet have a problem with the 2nd wash and getting nothing but hassled by the owner who I waited for to show upThis would be my responseI do have the pics on my phone about the 8ft bed signIs there a way to text it to you if you need it?Thank You