I am rejecting this response because: [redacted] , is a [redacted] who does not understand customer service He states and insults as he states, he states not once but twice " Its Commonly, it so commonly" Dumbfounding comment from a GM “At the time of installation we would have swapped the sensors from his original wheelsIt is commonly known that you simply take the sensors off the old wheels and install them on the new In fact it is so common that it’s almost like it is known you have to put air in the tires No programming or additional work needed.If it was so common why didn't your employees state or advice me to do what you stated I told your employees I took my tires to America's Tire CompanyYour employees did not even take the sensors out of the car to check what year my sensors where made Do you have cameras can't you check? My tires are but the sensors per America's tire company who have stars out of reviews stated they did switch them I went to America's Tire Company and they gave me a bag which contained the old sensors, at the time when I went to Elk Groove as you read from my complaint I just wanted my light indicator off/Reset Thats all I wanted I didn't know that they change the sensors they just told me to go to your store to get reset because there is no TMPS reset in my car How does a GM write a letter to Revdex.com to insults customers, your service center has less then stars on yelp, most of the complaints are regarding the service department I know that they looked at my tires and saw and did not want to work on itThey did not even tell me that the sensors are mis matched nor the codes are wrong They didn't say anything all they said its not workingGo ahead [redacted] , write me back and insult my intelligence [redacted]
I am rejecting this response because:I inquired about the warranty before the job was startedI then inquired about the warranty after it was completed and was told the job was not covered under the warranty because nails were not coveredWhile I thought this was a strange response I didn't push back because I thought Toyota did their due diligence in looking up my warranty informationI know that I had a tire warranty because in May of I got my first flat tire and took the job to Toyota San Francisco where they informed me that the tire was in fact coveredSince going to Elk Grove I've had two more flat tires (with holes) covered by the warranty that I informed Elk Grove ofMy tire was repaired in San Francisco twice more in March So to say that I didn't present the information is falseI didI took the dealerships word when Elk Grove told me the job wasn't coveredWhen I questioned what the warranty covered when I went to San Francisco, they informed me that it covered everything except slashed tiresAnd my tire was not a product of vandalismSo the dealerships mistake should not cost meIf recipets are necessary to show that I've had tires covered under warranty and a timeline of knowing that I asked about the tire warranty when I took it to Elk Grove, I can provide those tooAgain, the mistake of the employee who didn't properly look up my warranty shouldn't cost me $I've never furnished the warranty when I've gone to San Francisco, they look it up for meAnd I purchased the vehicle in Roseville
I am rejecting this response because: [redacted] , is a [redacted] who does not understand customer service He states and insults as he states, he states not once but twice " Its Commonly, it so commonly" Dumbfounding comment from a GM “At the time of installation we would have swapped the sensors from his original wheelsIt is commonly known that you simply take the sensors off the old wheels and install them on the new In fact it is so common that it’s almost like it is known you have to put air in the tires No programming or additional work needed.If it was so common why didn't your employees state or advice me to do what you stated I told your employees I took my tires to America's Tire CompanyYour employees did not even take the sensors out of the car to check what year my sensors where made Do you have cameras can't you check? My tires are but the sensors per America's tire company who have stars out of reviews stated they did switch them I went to America's Tire Company and they gave me a bag which contained the old sensors, at the time when I went to Elk Groove as you read from my complaint I just wanted my light indicator off/Reset Thats all I wanted I didn't know that they change the sensors they just told me to go to your store to get reset because there is no TMPS reset in my car How does a GM write a letter to Revdex.com to insults customers, your service center has less then stars on yelp, most of the complaints are regarding the service department I know that they looked at my tires and saw and did not want to work on itThey did not even tell me that the sensors are mis matched nor the codes are wrong They didn't say anything all they said its not workingGo ahead [redacted] , write me back and insult my intelligence [redacted]
I am rejecting this response because:I inquired about the warranty before the job was startedI then inquired about the warranty after it was completed and was told the job was not covered under the warranty because nails were not coveredWhile I thought this was a strange response I didn't push back because I thought Toyota did their due diligence in looking up my warranty informationI know that I had a tire warranty because in May of I got my first flat tire and took the job to Toyota San Francisco where they informed me that the tire was in fact coveredSince going to Elk Grove I've had two more flat tires (with holes) covered by the warranty that I informed Elk Grove ofMy tire was repaired in San Francisco twice more in March So to say that I didn't present the information is falseI didI took the dealerships word when Elk Grove told me the job wasn't coveredWhen I questioned what the warranty covered when I went to San Francisco, they informed me that it covered everything except slashed tiresAnd my tire was not a product of vandalismSo the dealerships mistake should not cost meIf recipets are necessary to show that I've had tires covered under warranty and a timeline of knowing that I asked about the tire warranty when I took it to Elk Grove, I can provide those tooAgain, the mistake of the employee who didn't properly look up my warranty shouldn't cost me $I've never furnished the warranty when I've gone to San Francisco, they look it up for meAnd I purchased the vehicle in Roseville
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me