MRT Properties

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] My lease says tenant makes repairs during "negligence or misuse"...the plumber told us those drains were some of the worst he's seen in yearsWe do not misuse the sink in anyway...there's no dumping of food or greaseSure there is regular usage, we cook and eat all the time but to say we are to blame is not fairIf I stuffed something down there I would understand...a Landlord's job is to upkeep his property that he owns, just as I should as the tenantBut if I did not misuse or neglect anything, why should maintenance be my financial responsibility when the issue isn't tenant error? Why should my deposit be in jeopardy? Regards, [redacted]

Business Response to a ComplaintComplaint ID#:***Company Name:MRTPROPERTIES, LLCCompany Contact:*** ***Company Phone:###-###-####Company Email:***Person Who Sent the Complaint:*** ***Staff Member:J*** ***Response:Looks like the defensive posture is showing againI would like to have included a picture to firmly show tenant has gone beyond reasonable thinking hereA blatant lieWhile the supposed plumber stated worst drains seen in yearsI consider that offensiveAfter speaking to the person she said was the plumber I text *** to apologize that she had to even speak to themBut that was the company she had called out for a free inspection.(This person, Company was not used to perform any work, repairs at *** *** ***) While good help may be hard to find, as a small business owner, that person would never be part of my customer service team" never allowed to interact with customers" not knowledgeable, disrespectful and poor phone skillsI used Highland Plumbing for the repairI even had them check all other plumbing and drains while at the propertyWhile the tub drain was, in their opinion, draining ok I asked if worth using their preferred chemical and checking for any debris in the "Tub Shoe", they went ahead and did the additional serviceSome of the drains have been replaced in recent yearsThe cast iron main drain is still original and looks to be in great condition, painted a nice silver colorThere has been no settlement charge to the depositDeposits are dealt with at lease end after walk through with the standard, up to day to returnI wrote , in the original response, a statement the Attorney replied to usTenant has option to reside within terms of lease or provide a notice to vacate no less than days in advance, per the leaseAll tenants are treated fairly and equallyWe use NTN service for applications, a proven Real Estate Attorney for related issues and a network of over Real Estate group members for information, advise to help provide quality, fair market properties.Sent on: 5/9/11:41:PM

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:Beyond the poor lack of professionalism from MRT Properties and elementary level of communication on the owner's part, our sink is now working and that is top priorityI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, since our matter has been fixed.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Beyond the poor lack of professionalism from MRT Properties and elementary level of communication on the owner's part, our sink is now working and that is top priorityI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, since our matter has been fixed.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]My lease says tenant makes repairs during "negligence or misuse"...the plumber told us those drains were some of the worst he's seen in 15 years. We do not misuse the sink in anyway...there's no dumping of food or grease. Sure there is regular usage, we cook and eat all the time but to say we are to blame is not fair. If I stuffed something down there I would understand...a Landlord's job is to upkeep his property that he owns, just as I should as the tenant. But if I did not misuse or neglect anything, why should maintenance be my financial responsibility when the issue isn't tenant error? Why should my deposit be in jeopardy?
Regards,
[redacted]

I am writing in response to [redacted] L. [redacted] repair and customer service complaint. As in most cases there are two sides to every tale. Most text and in person communications with [redacted] have gone smoothly. Phone conversations not as well. I feel that [redacted] is always speaking defensively and...

negative toward issues that are not going in her favor. I respect her not wanting to pay to make repairs but facts are facts. In simple terms per the lease page 3 Paragraph 11 Maintenance and Condition Tenant will pay for all damage to the Premises and repairs required due to misuse or negligence of the Tenant or Tenant's guests. That is a portion of that paragraph. This is the 4th issue that could have resulted in a Tenant charge. To date we have made repairs, explained the issue and continued service without charge. [redacted] had repeatedly stated that she pays rent and that is the full extent of her responsibility for the property. Her claim that she has no knowledge of or information about potential charges is false. She has a copy of the lease. She has claimed pursuit of Attorney involvement. To that we continuously rely on the expertise, knowledge and professionalism of our Attorney resource. We generally seek guidance in matters to be sure our lease and actions are inline with Kentucky Landlord Laws. We submitted this current issue with [redacted] and the Plumbing issue at [redacted]5, Attorney informed us to make repair, deduct from the deposit and no need to further discuss the issue with the tenant. This same kitchen sink drain was clogged at the "P" trap back in July 2015. The trap was removed cleared and replaced at no charge. The drain was draining properly at that time. No further contact was made about a clogged sink until recently. At the time of previous drain clearing I informed her a $75 charge from us would be in place to make similar fix in the future.  The claim of [redacted] making repair and deducting from rent is a legal option only for a select few situations. In general these are issues that make a property habitable. Water service, Electric, HVAC, and a main sewer clog due to tree roots or some complete failure to the system. There are specifics to the law and limitations. I am not an expert on the specifics and would refer anyone wanting to do that to a Real Estate Attorney not general council.   The kitchen sink drain is working properly at this time. I have not had any communication with tenant since march 31,2016. Date of repair. Sincerely, [redacted] MRTPROPERTIES, LLC

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
MRTPROPERTIES, LLC
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:
J[redacted]
Response:
Looks like the defensive posture is showing again. I would like to have included a picture to firmly show tenant has gone beyond reasonable thinking here. A blatant lie. While the supposed plumber stated worst drains seen in 15 years. I consider that offensive. After speaking to the person she said was the plumber I text [redacted] to apologize that she had to even speak to them. But that was the company she had called out for a free inspection.(This person, Company was not used to perform any work, repairs at [redacted]) While good help may be hard to find, as a small business owner, that person would never be part of my customer service team. " never allowed to interact with customers" not knowledgeable, disrespectful and poor phone skills. I used Highland Plumbing for the repair. I even had them check all other plumbing and drains while at the property. While the tub drain was, in their opinion, draining ok I asked if worth using their preferred chemical and checking for any debris in the "Tub Shoe", they went ahead and did the additional service. Some of the drains have been replaced in recent years. The cast iron main drain is still original and looks to be in great condition, painted a nice silver color. There has been no settlement charge to the deposit. Deposits are dealt with at lease end after walk through with the standard, up to 30 day to return. I wrote , in the original response, a statement the Attorney replied to us. Tenant has option to reside within terms of lease or provide a notice to vacate no less than 30 days in advance, per the lease. All tenants are treated fairly and equally. We use NTN service for applications, a proven Real Estate Attorney for related issues and a network of over 200 Real Estate group members for information, advise to help provide quality, fair market properties.
Sent on: 5/9/2016 11:41:30 PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
My lease says tenant makes repairs during "negligence or misuse"...the plumber told us those drains were some of the worst he's seen in 15 years. We do not misuse the sink in anyway...there's no dumping of food or grease. Sure there is regular usage, we cook and eat all the time but to say we are to blame is not fair. If I stuffed something down there I would understand...a Landlord's job is to upkeep his property that he owns, just as I should as the tenant. But if I did not misuse or neglect anything, why should maintenance be my financial responsibility when the issue isn't tenant error? Why should my deposit be in jeopardy?
Regards,
[redacted]

Review: This property management company failed to return my apartment rental security deposit within the 21 day period as stipulated by the State of California Civil Code Section 1526. After making repeated attempts to contact the company I was greeted with a terrible response, and was yelled at for requesting information about the return of my deposit. The California Civil Code Section 1950.5. States and I quote "(2)Based on the inspection, the landlord shall give the tenant an itemized statement specifying repairs or cleaning that are proposed to be the basis of any deductions from the security the landlord intends to make pursuant to paragraphs (1) to (4), inclusive of subdivision (b). This statement shall also include the texts of paragraphs (1) to (4), inclusive, of subdivision (b). This statement shall be given to the tenant, if the tenant is present for the inspection, or shall be left inside the premises." They omitted this step following my inspection even though We were present throughout. Additionally when an email showing the itemized list of deductions from the security deposit was requested, I was told they do have use computers or email at this company, everything is done by hand. As of this date Sep 18, 2013, we have reached the 25th date of not receiving our security deposit. I intend to pursue this even to take them to small claims court if necessary.Desired Settlement: I would like an immediate settlement of my security deposit claim, also my itemized statement specifying repairs or cleaning that are proposed to be the basis of any deductions from the security deposit. I would also like to warn prospective victims of their dereliction of their responsibilities.