MrTransmission

I'm sorry it was a mistake when we put that it was Friday, you are right it was Wednesday The statement about ordering parts, the parts that were needed were for the cars currently in the shop that needed finishing in order to get your car in to check We were here till 5:that Wednesday and takes at least to minutes to close up, so your call would have had to come after then If you wanted to pick up your car you should have just come and got it The reason you weren't called is the police officer gave us the impression she wanted to call and was going to do that right after she left I am very sorry your stereo was stolen

Mr [redacted] with firm states that they are installing a new motor for the customer and apologize for any inconvenience this may have caused

I talked to Mr [redacted] on Thursday April 9th, I'm including the two reco***ngs of my conversation with [redacted] *** about the free checkout and how the free towing works if we do the repair These reco***ngs will help in your decision making process If you have any questions please feel free to call me at [redacted] Thank you, [redacted] MrTransmission/ Milex [redacted] ***

From: [redacted] Sent: Tuesday, June 21, 9:AMSubject: Complaint ID [redacted] This is a response to Complaint ID # [redacted] Included in this email are a recorded phone conversation, Work order information, and an email to Mr [redacted] that will discredit Mr [redacted] Claims from the very beginning to the end of his complaintOn May 16th [redacted] called at 11:Am (Audio included) telling us he had a problem with his VW Jetta in first and second gear He inquired about a fluid change It was explained to him that before we performed a fluid change we would check out his car first Arrangements were made for him to drop his car off after hours Tuesday May17th 2016, his car was out front with his keys in our drop box We began our performance check, which included a road test, computer diagnosis, and lift inspection (Check out sheet included in this email) After we completed our check out, I called him with our findings The transmission fluid was level but burnt On the road test the transmission shuddered and jerked shifting from first to second gear No check engine or check transmission lights were on, but we scanned the computer As we do with all vehicles There was one code in the system: POGear Ratio Error 2nd gear When we put the vehicle on the lift we discovered the adjustments were correct, no electrical damage to the wires, but some leaks had developedWhen I explained this to him, I told him that all this indicates there is something wrong inside the transmission I recommended our R.D.Iservice to find out exactly what has gone wrong or come apart inside the transmission Our R.D.Iservice means, we REMOVE the transmission from the vehicle, DISMANTLE the transmission completely, and INSPECT all parts inside the transmission, to determine what has failed and cause of failure I'll add that this is a standard practice in our industry because this is the only way you can truly find out what is wrong I went on to tell Mr [redacted] that we charge $for this service, but at which point he decides for us to perform the repair, this charge goes away This covers us because there are several hours labor involved in case he decides not to have anything done I explained that at that point if he decides not to have any work done then he would only be charged the $and we would reassemble the transmission and install it back into his vehicle He approved the R.D.I service that morning of May 17th at 11:Am as shown on the check out sheet I told Mr [redacted] that it would take us the rest of the day to get the transmission out and I would call him the next morning The next morning I called to inform him on what we had found wrong inside the transmission and the cost of the repair He stated to you that I quoted him a price of $ This is false An email was sent to him which I will forward also to you This includes the break down of what needed to be replace and the final cost The final cost was $ This included tax A $difference than what he claims As you will see in the email sent to him He said there was no way all this was damaged So, at this point I invited Mr [redacted] to come to the store and we would show him everything that was damaged and the cause of it He agreed to come over but never showed Instead, he called back later asking if he found a used transmission would I install it I told him yes, but don't recommend it because I can't warranty it I gave him a labor price that excluded the inspection fee that he owed I waived this The labor rate to perform this service of installing his transmission is hours at our shop rate of $an hour, plus transmission fluid the total was $ He stated he would call me back I never heard from him for several days I made various attempts to call him On May 23rd he finally answered and informed me he did not have the money to do the repair I told him that we would reassemble the transmission and install it back into his vehicle He asked if I could leave the transmission out and place all the parts in boxes I told him no and explained why I couldn't The reason why is because if we had done that and any of the parts came up missing, we would be liable for the missing parts Its our policy He didn't like that but I told him that's what we do here and this also would take time to do but should be done the next day He said okay hanging up the phone The next afternoon on May 24th we had the transmission back into the vehicle I called him telling him it was ready (A receipt with date will be included also) He was still upset I didn't put it in boxes but said he'd come in the following morning to pick the car up The next morning he never showed When he did not show I started making phone calls to him again getting no response from him On June 2nd he shows up, pays, and picks up his car (A receipt will be included with date when he paid) On June 8th I received a call from Mr [redacted] stating he wanted his money back because he took his car to two places These repair shops said we never had it out due to the transmission being dirty And he had pictures When putting a transmission back into a customers car who declined repairs, we put it back exactly the way it came out We do not clean the transmission As a matter of fact, I did ask him to come look at the transmission while it was apart and dismantled He said my business is a scam and I got caught With the paramount of lies shown here, it is clear who the was being scammed There will be no refund and no apology from me ***EMAIL [redacted] Wed, May 18, 9:am