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MRW Lawns Inc

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Reviews MRW Lawns Inc

MRW Lawns Inc Reviews (3)

Review: In the spring of 2013, we called MRW Lawns of [redacted] to evaluate problems with our lawn. We'd read several positive reviews about their service. The tech met with us and we addressed our problems of moss and bare spots from installation of [redacted] cable. We then signed a contract for seasonal fertilizers throughout the year and seeding and aeration in the fall. In September we could see that the lawn was not improving so we called to cancel. MRW called us back and said that by contract we had to pay for the last winter treatment, so we did. At the end of March 2014 (after the final snow), we begin spring clean up, raking up residual leaves, etc. We noticed that the moss was still there, the bare spots were still there and the lawn looked bare. I called MRW to ask the tech if they'd help us get the lawn back to the thickness that it was before they started. He said that they could not do anything unless we signed another contract. I told him that we'd sign another contract after we saw some improvement but they would not work with me. We feel that we should not have to pay AGAIN for the inferior work that was done to our lawn. On 4/10/14 we hired another company to look at our lawn. In their opinion, we should not have paid for aeration. Seeding and aeration was not enough, additional soil should have been added to the bare spots and places of erosion. We're now paying them to do the work that we thought MRW would do. At this time, we should be treating the lawn with crabgrass prevention but cannot because we have to reseed, something that we thought was completed in the fall. We took pictures of our yard on 4/10/14, it does not look like a yard that was professionally treated.Desired Settlement: We paid MRW $47 x 4 for each treatment throughout the year plus $258.50 for seeding and aeration. We feel that we should be refunded at least for the cost of the seeding and aeration. We have to pay another company to redo their inferior work.

+1

Review: I signed a contract for lawn service in 2011. That work was complete and paid as invoiced monthly. Apparently the contract renews automatically every year. Due to health and disability my income was limited in 2012. Lawn service began in March of 2012 and by June of 2012 I cancelled scheduled treatments due to lack of funds. However, all invoices were paid as received for the for the March through May treatments. After emails, phone calls and written correspondence to MRW, they still insist I owe them $516 for June through December....even though I received no labor or material (lawn service) as the work was cancelled. In my last conversation, they threatened to use a collection company. Also I notified them I no longer live at that address as of of Jan 2013.Desired Settlement: Avoid a long drawn out l process that affects my credit history. I am starting with the Revdex.com but based on the outcome , I will pursue the issue through business,social, public, county and state venues. Their auto-renewal of service contracts should also be eliminated. They serve no purpose but to lock in the consumer and make it difficult to make beneficial changes. When the consumer says "don't do the treatment' they should not be expected to then pay for something they do not receive.. In short, the bill for $516 must be adjusted to $0.

+1

Review: In September 2014 (circa ~14), I received notification and confirmation of a last/final bill from MRW Lawns after submitting in writing that I was ending my services with them. On November 11, 2014, I spoke with a service representative notifying them that I should not have been billed for any remaining services performed on my property due to the agreement and based upon the hand written note I received on my final bill. The representative informed me that they billed me because there wasn't such a note made that the monies I paid (245.00) represented a final payment. I informed the representative that I had the document (bill) with the writing from someone in the company stating

"the $62 credit will pay for the summer application. To pay for the rest of year (Fall, Winter) the total would be $121.00. Your account will be cancelled after the winter.

Any questions please call office ###-###-####"

According to this written notice in addition to the letter I submitted to MRW, my understanding was that the 121.00 payment for the rest of the year would fulfill any payment obligations. Once I made the payment, which was made by [redacted] money order number [redacted], no other bills would come with any balances it would only display a 0.00 balance. They, MRW Lawns, are now charging me additional monies ($60.00) although I have paid the amounts they stated would pay my account through the end of the year to closeout my account. I believe this will also cause an unfavorable blemish on my credit causing my credit to drop because of their error.Desired Settlement: I want them to identify that my account has been paid in full in writing, correct the amount in their system, contact the credit companies to identify and admit that they made an error in reporting me (if they already contacted them) and state that I do not owe them any more monies; and that they will stop billing me.

Business

Response:

To whom it may concern,Please find attached the a copy of the letter sent to us with instructions to cancel her service as of December 31, 2014 and the letter written in response from our office dated November 20, 2014.

+1
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Description: Lawn Maintenance, Pest Control Services

Address: 5440 Washington Ave., La Plata, Maryland, United States, 20646

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