M&S Bargain Hunters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When I was making the purchase there were no signs, no one verbally said it and it isn't written on the receiptsTelling when I notified them of the defective item is not afore knowledge it is after the factI will in future never purchase from this establishment ever againThey took my money and I do not have a working peoduct In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Our store policy clearly states that all appliances must be returned within days with the receipt and the original packaging for exchange or refundThis was explained to the customer when she called on to return the itemShe was fully aware that she needed the box in order to return the item

This is our final response regarding case # [redacted] .Our store policy clearly states that all appliances must be returned within days with the receipt and the original packaging for exchange or refundThis was fully explained to the customer when she called on to return the itemAlso there are signs posted regarding this matter next to the register and next to the appliance sectionShe was fully aware that she needed the box in order to return the itemAttached are the pictures of the signs throughout the storeThanks, Rebecca L***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When I was making the purchase there were no signs, no one verbally said it and it isn't written on the receipts. Telling when I notified them of the defective item is not afore knowledge it is after the fact. I will in future never purchase from this establishment ever again. They took my money and I do not have a working peoduct.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I was not made aware that I needed to keep the box when I was making the purchase. If I was made aware at tome of purchase I would not have purchased the product from that store I would have taken my business to a more reputable store. At this point I would like a refund. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our store policy clearly states that all appliances must be returned within 25 days with the receipt and the original packaging for exchange or refund. This was explained to the customer when she called on 10/**/15 to return the item. She was fully aware that she needed the box in order to return...

the item.

This is our final response regarding case # [redacted].Our store policy clearly states that all appliances must be returned within 25 days with the receipt and the original packaging for exchange or refund. This was fully explained to the customer when she called on 10/**/15 to return the item. Also there are signs posted regarding this matter next to the register and next to the appliance section. She was fully aware that she needed the box in order to return the item. Attached are the pictures of the signs throughout the store. Thanks,  Rebecca L[redacted]

Review: I purchased a coffee maker 10 days ago and it is not working. I called the store to advise them that I was bringing it back for an exchange or refund and was told to have receipt and box. I advised I have the receipt and all contents but not the box, I then asked for manager the person said she indeed was he manager however the box was needed. it does not make sense that someone would keep a box.Desired Settlement: I would like a refund so that I may purchase from a reputable store. I do not want to be stuck with an item that is not working, I cannot afford to throw money away. I now have to buy another one and it is not fair to me that I should have to shell out more money for the same item.

Business

Response:

Our store policy clearly states that all appliances must be returned within 25 days with the receipt and the original packaging for exchange or refund. This was explained to the customer when she called on 10/**/15 to return the item. She was fully aware that she needed the box in order to return the item.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I was not made aware that I needed to keep the box when I was making the purchase. If I was made aware at tome of purchase I would not have purchased the product from that store I would have taken my business to a more reputable store. At this point I would like a refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This is our final response regarding case # [redacted].Our store policy clearly states that all appliances must be returned within 25 days with the receipt and the original packaging for exchange or refund. This was fully explained to the customer when she called on 10/**/15 to return the item. Also there are signs posted regarding this matter next to the register and next to the appliance section. She was fully aware that she needed the box in order to return the item. Attached are the pictures of the signs throughout the store. Thanks, Rebecca L[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When I was making the purchase there were no signs, no one verbally said it and it isn't written on the receipts. Telling when I notified them of the defective item is not afore knowledge it is after the fact. I will in future never purchase from this establishment ever again. They took my money and I do not have a working peoduct.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,