Ms Bubble Laundromat

Revdex.com:At this time, I have not been contacted by Ms Bubble Laundromat regarding complaint ID***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

I am well aware of how of a small business works and that is not in any part of my complaint. Please be advised that while I enjoyed reading part of your business's mission and vision statement, it DOES NOT address the issue at hand so maybe I need to simplify and use bullet points to get my point across.*When I initially called for delivery, I was told one hour to an hour and a half. The driver took so long that I was able to order food, (which is why I had no cash on hand at the time he finally came) clean my house, and take a shower, which I was in the middle of, when the driver came (two hours and 45 minutes later).*There was never an issue of payment as you can see the ticket was paid. The driver you sent to my door had small grasp of theEnglish language, as initially when I opened the door in my robe, I told him to take my clothes down, received the other clothes and as soon as I was dressed I would come down with my debit card and close out my bill.  I thought he understood and he had begun walking towards the steps with my dirty clothes. About 1-2 minutes later he knocked on the door again..*Because of his lack of understanding of the English language he began to yell and demand money and at that point I told him to give me back the dirty laundry and I will come down and close the bill and sever ties with the business completely. The debit machine wasn’t working in the establishment because I tried to call my card in over the phone and was told it wasn’t working so I would have to come down and physically remove money from the ATM, which is what I did. This was a new owner in a community that had grown to love the old owner. I wasn’t going to be yelled at. I’m a loyal customer and had been going to this Laundromat for five years prior to that day with no problem sans a few lost socks. *I wanted to empty the bags that my laundry had come in so I could give the Laundromat everything that belonged to them when Idid sever ties. Upon emptying the bag I noticed immediately that my favorite pair of jeans were faded.  As I continued to empty out the bag they had provided, I realized ALL of my jeans in the batch were faded. Upon further review not only were my jeans were faded, but my tops had shrunk. I placed an initial complaint with the female manager that called me back when I though I was calling a better Laundromat only to find out it was owned by the same people that ruined my clothes. The female supervisor from Ms. Bubbles on [redacted] informed me that they did not use name brand detergent but a cheap version called “[redacted]” and that if I wanted quality detergent it would cost extra. This is where my issue is and this is the point that was not mentioned in the response however, this will be the point that will ultimately bring us to court if I don’t get a satisfactory response to this issue. You have been paid and my clothes are still ruined, my pants and shirts are all faded and have shrunken.You speak about the inner workings of a successful small business but you left out about how small businesses treat their customers. I initially left a message for the “small business manager” to call me about my complaint and that request was ignored the same way large corporations ignore the small consumer, which is why I sought out the Revdex.com. That is NOT how “small businesses” treat their customers especially when they took this “small business” from an owner who treated all his patrons with respect and if there was an issue it was immediately addressed. I don’t belive “small businesses” have 13 locations throughout the city. When you took ownership of the Laundromat you should have reached out to all the existing customers and let them know that you would no longer be using quality detergent and that there would be an extra charge for it. To just assume to use cheap detergent on my clothing without offering me the option to pay extra so that my entire load wasn’t ruined is BAD BUSINESS. Small businesses survive by being courteous to their customers, which their driver, manager nor dispatcher displayed. Small businesses survive by addressing issues when a customer contacts them and follows through until it is resolved. Finally, a small business survives by not letting issues escalate to contacting the Revdex.com or going to court. So before you start quoting the ways small businesses operate, maybe you should examine your practices and see if they align with what is supposed to bedone. The bottom line is that this is the last response. I will reiterate that if your response isn’t satisfactory my next action will be court. I want my clothes to be replaced. Small businesses don’t treat their customers like garbage and that is exactly how I walked away feeling. My bill was closed out instantaneously on my end so why aren’t my issues being resolved on your end.
Sincerely,[redacted]

Unfortunately, very thing in our world has to be paid for. In order for small businesses to stay professional, reliable and successfull, they should be well managed. Therefore, there are certain rules for customers, delivery persons, and laundromat workers. One of these rules is: we do not allow...

open balances. For example, dry cleaning orders are being paid in advance as well as wash & fold. However, when the customer uses our free pickup and delivery service, we do not charge in advance as many others do (simply holding $50 on the client's debit card). The customer can stop by the laundromat to pay and then have clothes delivered; the customer can pay over the phone and then have clothes delivered; the customer can pay directly to the delivery guy and take clothes from him. This scheme doesn't work vice versa - the customer gets clothes delivered and pays after. It can only work in a small town where everybody knows each other a nd they are somehow related to each other. It is unprofessional and it is impossible to have this kind of business in [redacted] with clients that are not wholesale customers (that can have an open account with cleaners). I believe my point will be heard and understood. Our company is well - known by its high professionalism and well - maintenence. All our customers appreciate our business as well as we appreciate their. They know that pick up/delivery guy always arrives within 1 hour. So they have all their clothes packed in the laundry bag, their payment ready and they are always dressed. A professionalism should be addressed both ways, in order to exist.

Review: The Laundromat that I have been using for the last five years switched owners. On [redacted] I called for a delivery and a pick-up. I went into the shower while I waited and as I was getting out the bell rang. They sent a surly man two hours later.I gave the gentleman the clothes to be washed and received the delivery. I told him when I got dressed, I would come down to the store and pay the attendant. I had on a robe. He looked like he understood what I said and as I was closing the door I saw him walking towards the stairs, but when I closed the door about 2 minutes later he knocked saying he needed the money. I said I have no clothes on, and I will get dressed and come down and pay the girl that still worked there. He started to tell me in a rude tone he needed the money now so I told him to give me back what was to be delivered and I would go close out my bill for good. They sent my clothes over in two of their bags and I was infuriated with what just happened so I wanted to pay them and give them back these bags and sever ties with this new owner. As I went to empty out the bag, I noticed my pants and any other brightly colored clothing were all faded and upon further review, my shirts had shrunk. In the midst of this I called another Laundromat on [redacted] unbeknownst that the same owner also owned them. When the management office called me to confirm the pickup both the woman one the phone and myself realized that I was complaining about one of their newly acquired Laundromats. I expressed my anger with my clothes being ruined and informed the manager that I wanted to speak to the owner or I was going to take further action. Over $2500 of my clothing that I worked hard for, ruined. I accused the manager of using cheap detergent and she replied that if I wanted the name brand detergent it wasnt free and that the store uses[redacted]. I have never heard this brand nor was their any letter or notification that they would use cheap detergent if we didnt request against it.Desired Settlement: I want the clothes that were ruined replaced.

Business

Response:

Unfortunately, very thing in our world has to be paid for. In order for small businesses to stay professional, reliable and successfull, they should be well managed. Therefore, there are certain rules for customers, delivery persons, and laundromat workers. One of these rules is: we do not allow open balances. For example, dry cleaning orders are being paid in advance as well as wash & fold. However, when the customer uses our free pickup and delivery service, we do not charge in advance as many others do (simply holding $50 on the client's debit card). The customer can stop by the laundromat to pay and then have clothes delivered; the customer can pay over the phone and then have clothes delivered; the customer can pay directly to the delivery guy and take clothes from him. This scheme doesn't work vice versa - the customer gets clothes delivered and pays after. It can only work in a small town where everybody knows each other a nd they are somehow related to each other. It is unprofessional and it is impossible to have this kind of business in [redacted] with clients that are not wholesale customers (that can have an open account with cleaners). I believe my point will be heard and understood. Our company is well - known by its high professionalism and well - maintenence. All our customers appreciate our business as well as we appreciate their. They know that pick up/delivery guy always arrives within 1 hour. So they have all their clothes packed in the laundry bag, their payment ready and they are always dressed. A professionalism should be addressed both ways, in order to exist.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

I am well aware of how of a small business works and that is not in any part of my complaint. Please be advised that while I enjoyed reading part of your business's mission and vision statement, it DOES NOT address the issue at hand so maybe I need to simplify and use bullet points to get my point across.*When I initially called for delivery, I was told one hour to an hour and a half. The driver took so long that I was able to order food, (which is why I had no cash on hand at the time he finally came) clean my house, and take a shower, which I was in the middle of, when the driver came (two hours and 45 minutes later).*There was never an issue of payment as you can see the ticket was paid. The driver you sent to my door had small grasp of theEnglish language, as initially when I opened the door in my robe, I told him to take my clothes down, received the other clothes and as soon as I was dressed I would come down with my debit card and close out my bill. I thought he understood and he had begun walking towards the steps with my dirty clothes. About 1-2 minutes later he knocked on the door again..*Because of his lack of understanding of the English language he began to yell and demand money and at that point I told him to give me back the dirty laundry and I will come down and close the bill and sever ties with the business completely. The debit machine wasn’t working in the establishment because I tried to call my card in over the phone and was told it wasn’t working so I would have to come down and physically remove money from the ATM, which is what I did. This was a new owner in a community that had grown to love the old owner. I wasn’t going to be yelled at. I’m a loyal customer and had been going to this Laundromat for five years prior to that day with no problem sans a few lost socks. *I wanted to empty the bags that my laundry had come in so I could give the Laundromat everything that belonged to them when Idid sever ties. Upon emptying the bag I noticed immediately that my favorite pair of jeans were faded. As I continued to empty out the bag they had provided, I realized ALL of my jeans in the batch were faded. Upon further review not only were my jeans were faded, but my tops had shrunk. I placed an initial complaint with the female manager that called me back when I though I was calling a better Laundromat only to find out it was owned by the same people that ruined my clothes. The female supervisor from Ms. Bubbles on [redacted] informed me that they did not use name brand detergent but a cheap version called “[redacted]” and that if I wanted quality detergent it would cost extra. This is where my issue is and this is the point that was not mentioned in the response however, this will be the point that will ultimately bring us to court if I don’t get a satisfactory response to this issue. You have been paid and my clothes are still ruined, my pants and shirts are all faded and have shrunken.You speak about the inner workings of a successful small business but you left out about how small businesses treat their customers. I initially left a message for the “small business manager” to call me about my complaint and that request was ignored the same way large corporations ignore the small consumer, which is why I sought out the Revdex.com. That is NOT how “small businesses” treat their customers especially when they took this “small business” from an owner who treated all his patrons with respect and if there was an issue it was immediately addressed. I don’t belive “small businesses” have 13 locations throughout the city. When you took ownership of the Laundromat you should have reached out to all the existing customers and let them know that you would no longer be using quality detergent and that there would be an extra charge for it. To just assume to use cheap detergent on my clothing without offering me the option to pay extra so that my entire load wasn’t ruined is BAD BUSINESS. Small businesses survive by being courteous to their customers, which their driver, manager nor dispatcher displayed. Small businesses survive by addressing issues when a customer contacts them and follows through until it is resolved. Finally, a small business survives by not letting issues escalate to contacting the Revdex.com or going to court. So before you start quoting the ways small businesses operate, maybe you should examine your practices and see if they align with what is supposed to bedone. The bottom line is that this is the last response. I will reiterate that if your response isn’t satisfactory my next action will be court. I want my clothes to be replaced. Small businesses don’t treat their customers like garbage and that is exactly how I walked away feeling. My bill was closed out instantaneously on my end so why aren’t my issues being resolved on your end.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Ms Bubble Laundromat regarding complaint ID[redacted].Sincerely,[redacted]