MS Installations

We hired these guys through Home Advisor to mount our fairly new TV on the wall of our new house. My husband was watching the TV when these guys rang the doorbell and he turned off the TV to answer them and that was the biggest mistake.They started working on the mounting and placed the TV on the sofa to remove the TV stand and screw the mounting stand in . After hooking the TV to the wall he said there is a crack on the screen which took us by big surprise since it was working fine until the minute before they walked in and no one apart from them had laid hands on it during the installtion. The leading guy Mike insisted that based on his 10 years of experience he knows the crack was caused by slamming the TV which got us all of us so upset. I asked him if we knew there was a crack why would we call them to do the mounting. They had been carrying tools in their hands and in their waist and the crack was definitely caused by one of those. They left away with their tools and the mounting stand apologizing and offering us service at a discounted price the next time we hire them. We lost our expensive LG TV bought less than two years ago due to these guys negligence but didn't take any action apart from providing review on Home Advisor .
What got us very angry was the way they declined providing service to us with Home Advisor. These guys acknowledged they were at our place on their 1st phone call with Home Advisor but on the 2nd call they denied getting hired by us. I called them today 2/24 to see if I could handle this amicably by filing a claim with their insurance and the lead guy Mikael Rodrigues answered the call and said he wasn't the one to come to our house and then after a little while he says no one from his company came to our house. We had him on a recorded line. These guys are very big liars.
Product_Or_Service: Mounting of TV