MST Recycling

we stand behind out product with a month warranty for used or month/12k mile warranty for rebuilt the customer or mechanic didn't fix the original problem of why the customers original engine failed or they mis-installed the replacement engine, causing the engine to be overheated we do not warranty overheated engineswe install heat tabs on all our engines and they melt at 260deg F--engines overheat at deg and above this engine has the heat tabs are clearly overheated on this engine thus voiding the warranty

I am rejecting this response because: as stated by the company "the mechanicmis-installed the replacement engine, causing the engine to be overheated." As previously stated I, Jorge Mendoza, went back to complain about the mis-installmentHence, the company needs to be held accountable for not fixing the issue when I first addressed it It was their mistake upon installation and needed to fix the the problemAs a result from their mistake of mis-installation the engine overheated thus are accountable for the engine overheating and need to uphold the warranty for it was their mistake upon installment

[A default letter is provided here which indicates your acceptance of ArbitrationIf you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID .11144532,and find that arbitration is necessarySincerely, [redacted] And [redacted]

our warranty is months on used parts soldwe still stand behind out warranty and will honor our warrantythere was never a mention of a rebuilt transmission to replace the used unitwe had a replacement used unit but [redacted] didnt want another transmission, they wanted a refundout invoice clearly states month part warranty but NO refundsWe didn't deal with the customer when they called, as we didnt sell the transmission to the end customerit was sold to the other wrecking yard ***

we tried multiple times to contact Mr. [redacted] and no response. we had no choice but to lien the vehicle . certified letters were sent to him and still no response. the lien cleared after 45 days and still no response. Mr. [redacted] has lost ownership to the vehicle because he failed to respond.

The engine in question has been repaired under warrantyCustomer has accepted engine and warranty

I am rejecting this response because:The mechanic that installed the engine mentioned it was a faulty engine, it had nothing to do with the installationI would like them to return the money for the engine, and to please return our vehicle in WORKING condition as it was when we first dropped it offI do not understand the lien, since we can't drive it, and it was drive-able when it was dropped off

we did not install the engine in the customers vehiclethe heat tabs are melted on the engineheat tabs melt at degas stated in our warranty on the receipt(see attached), we can not warranty engines if they have been overheated

[A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID .11144532, , and find that arbitration is necessary. Sincerely,[redacted] And [redacted]

we tried multiple times to contact Mr. [redacted] and no response. we had no choice but to lien the vehicle . certified letters were sent to him and still no response. the lien cleared after 45 days and still no response. Mr. [redacted] has lost ownership to the vehicle because he failed to respond.

we stand behind out product with a 6 month warranty for used or 12 month/12k mile warranty for rebuilt.
the customer or mechanic didn't fix the original problem of why the customers original engine failed or they mis-installed the replacement engine, causing the engine to be overheated.
we do not...

warranty overheated engines. we install heat tabs on all our engines and they melt at 260deg F. --engines overheat at 220 deg and above.
this engine has the heat tabs are clearly overheated on this engine thus voiding the warranty.

Revdex.com:I have reviewed the response made by the consumer in reference to complaint ID .11144532, , and find that arbitration is necessary.

I am rejecting this response because: as stated by the company  "the mechanic... mis-installed the replacement engine, causing the engine to be overheated." As previously stated I, Jorge Mendoza, went back to complain about the mis-installment. Hence, the company needs to be held accountable for not fixing the issue when I first addressed it.  It was their mistake upon installation and needed to fix the the problem. As a result from their mistake of mis-installation  the engine overheated thus are accountable for the engine overheating and need to uphold the warranty for it was their mistake upon installment.

our warranty is 6 months on used parts sold. we still stand behind out warranty and will honor our warranty. there was never a mention of a rebuilt transmission to replace the used unit. we had a replacement used unit but [redacted] didnt want another transmission, they wanted a refund. out invoice clearly...

states 6 month part warranty but NO refunds. We didn't deal with the customer when they called, as we didnt sell the transmission to the end customer. it was sold to the other wrecking yard [redacted].