MT Auto Service

We are truly sorry that *** did not have an enjoyable time on her Phoenix to the Grand Canyon singles tour*** was in her 70s, barely could walk and all the other travelers in the group were in their 50s and active*** did tell us on the phone that she was an older person and she was a slow
walkerShe never mentioned that she was handicappedAge does not matter it was her inability to walk that was the problem.On all Best Single Travel trips, the first night, a host will meet those who have arrived by 7pm in the hotel lobby to go to an optional dinnerThose who don't make dinner meet the group and tour guide the following morning.Two hostess (*** and ***) met everyone in the lobby the first night at 7pm to go to an optional dinner*** was on *** *** *** that arrived at 7:40pm so she could not have arrived at the hotel before 9pmThe group was on their way back to the hotel by that timeIt is just impossible for our host to meet everyone who arrives late at the hotel.Since the group was small in numbers, they were combined with another group for a professionally guided Grand Canyon tourThe group was picked up early in the morning by a van and then met another van that picked up tourists from another part of the valley Both groups combined to a big group (thus the changing of the van).On Friday the group was scheduled for a tour beginning at 1pmOur tour guide, *** was ready to go and then the office received a call from one of the travelers, ***Who asked if we can move the tour to 2pm since they were all enjoying the morning at the pool *** asked if him if everyone in the group agreed and he said yes, so we changed the tour to 2pm.After their afternoon tour of Phoenix the group went out to dinner at Harold's, a cowboy bar in Cave Creek After dinner the group walked across the ungraded parking lot to the Buffalo Chip saloon to watch a rodeo*** could not walk across the parking lot so *** got the car and picked her up in front of the restaurant and drove her across the parking lot and dropped her in front of the saloon.When *** could not walk across the parking lot, *** suggested to her that going to an outdoor fair that had over vendors and is many streets long may not be the best ideaAs tour leaders we were concerned that is might be too much walking (especially in the Arizona heat) *** said she wanted to go so she wentParking is usually difficult to find at the Tempe street fair so as a courtesy we dropped *** off at the corner of the street fair so she would not have to walk from the parking lotWe advised everyone in the group what time they should meet at a specific corner because there is no way a group of people can stay together at a street fairOur larger group broke into smaller groups and everyone in the group was given ***'s cell phone, ***'s cell phone and the local office number No one got lost and everyone showed up at the correct time, including *** We then all went to lunch together.The group stayed at the *** by Hilton in Scottsdale, AZ and all the rooms were pre-paidNo one in the group had to pay for their roomsAll the rooms were paid for by Best Single TravelThere was a mix up at the front desk but *** took care of the situation (the night before check-out) while *** took everyone to a Native American dance show. Again we are sorry *** did not enjoy her tripWe hope she chooses a more appropriate trip for herself next time and has a wonderful time

Review: I bought new tires for my car and brought them there for replace my old front tires and make alignment. they did it for me and gave me report. that was on 2-23-2013. week ago I saw my tires are weared out and stop at that place and spook with manager([redacted]). they check my car and said its my problem. I asked them to replace tires for no cost and they said they did not do nothing wrong. the report shows few things are out of right measurments( I did not know about this before). they told me everything is right and said the cause in different tire size. my factory size is 245/70/R16 and I bought 245/75/R16. they said they will not replace my tires. after that I did stop at other tire specialized shops and they said that different in size is not effect on wearing tires thread, also they looked at report of alignment and said that service was made wrong and that is cause of tires are weared out that fast( 5 month ). also on bottom of report by small letters said " one or more values are not within specification. tire wear,handling and safety problems may result." manager from MT auto service said service was made right and wrong things in the report do not mean nothing. I got no other choice and contact you for complaint.Desired Settlement: I want they replace my tires and make alignment for no cost for me or pay me money back that I spent for tires and their service.

Business

Response:

Answer to the complaints

Inboxx

[redacted] <[redacted]>

12:50 PM (19 minutes ago)

to me

Re: [redacted],

Answer to the complaints, First we didn't sold those two tires to him. He brought those two tires to us. We charged him $10 dollars each for mount and balance. The 2 front tires are bad and uneven wear. We also sold the alignment for $60 dollars. We adjusted to the manufacture guideline and give him a copy of the final result. He has different size tires both front and back axles. There is no warranty for alignment after 30 days. He has to deal with the manufacture for the tires warranty.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: everything [redacted] wrote in his letter is not an excuse of quality of job they provide for me. He saying its no warranty on aligament after 30 days and its wrong. Quality of aligament will seen after few month of driving. The prices he put in letter do not prove job was done right. And its does not matter where I bought that tires, their job was to put that tires on my car and make aligament. Even the conclusion of their report said they did it wrong. I paid 214 dollars for tires and 70 dollars for service and lost that money, they did not even offer me to pay me back for job they done, that is completely wrong. they must responsible for service they provide.

Regards,