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Mt Holly Farm Supply

1120 S Main St, Mt Holly, North Carolina, United States, 28120-2023

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On 5/26/20 at 12:15 pm I took my riding tractor to Mt Holly Farm Supply because it had suddenly quit running and wouldn't restart. Frank said it would be 7-10 days period and added NO contingencies. On 6/5/20 at 11:10 am I was told at the parts counter, I went in personally, that a part was ordered and would be in later in the day. This was 9 business days from the time I dropped it off. The parts girl called about 3pm and said the part didn't come in and the mechanic had gone home for the day. On 6/6/20 I called and said I would be in on 6/8 about noon to pick up the tractor, ready or not. I decided to give them an extra day so on 6/9 at 8:20 am I picked up the tractor and nothing had been done, no part had arrived or installed. I took it to another mechanic who tightened the valve and adjusted the carb and pulled the plug to watch the piston. In less than 6 hours I had it back and running like a top. NO PART WAS INSTALLED OR NEEDED. If this is a common business practice for MHFS it needs to be stopped? And I had to charge on my credit card a $75 deposit. Of course I am disputing that charge because they didn't "deliver the goods or services as stated or in the agreed upon time frame." Be careful consumers.

Mt Holly Farm Supply Response • Jun 20, 2020

Mt Holly Farm Supply gets their customers to sign a shop receipt when a mower is checked in. On this shop receipt shows a est complete time. Mr *** signed this shop receipt and shows the est time of repair is not what he is claiming. We have no control on parts being shipped especially during the covid 19 pendemic. This is the third time Mr *** has complained on repairs. We have been in business since 1952 and have a great customer base that supports us. I wish him well on his future repairs.

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Address: 1120 S Main St, Mt Holly, North Carolina, United States, 28120-2023

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+1 (704) 827-1320


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