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MT Renovation and construction

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MT Renovation and construction Reviews (14)

To All, Briefly, [redacted] gave her credit information & approval to her sister [redacted] *** [redacted] attempted to buy a vehicle from this dealershipWhen [redacted] realized that she was a co-signer on the loan for her sister she changed her mind and rescinded her assistance to help her sisterIn no way was either [redacted] or [redacted] pressured neither was any information accessed without their authorization or approvalIf you have any questions or need any additional information please feel free to contact me directly Thanks

Complaint: I am rejecting this response because:I believe the company will do this to every other customer they have I want some method whereby a customer can restrict the use of their personal data, including phone numbers and emails In effect, I want a very obvious and clear "opt-out" at the time of sale Sincerely, [redacted]

Mrs [redacted] DOES NOT have what she called a "predatory loan"To the contrary, she is financed through a prime lender [NMAC] at the low rate of 4.50% interestTo Whom It May Concern,Mrs [redacted] traded in a base model Nissan Altima and purchased a fully equipped, top-of-the-line Nissan Altima SL {$31,+ ttl]She also refinanced a considerable amount of negative equity from the vehicle she traded in[-$9960.73].The salesperson [ [redacted] ***] spoke to Mrs [redacted] and explained these figures to her in detail with the understanding that she was trading up to a significantly more expensive model Nissan Altima.We are willing to assist Mrs [redacted] in every way possibleUpon our last conversation, Mrs [redacted] stated she would like to reduce her monthly noteWe would gladly assist Mrs [redacted] in doing so by utilizing any/all of the dealership's resources and/or lender relationships.If you have any questions or need any additional information, please feel free to contact us here at the dealershipThank you, [redacted] - Owner/GM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11841899, and although this answer does not completely satisfy me, I will accept the response.I disagree with the statement that all correspondence contains an opt-out link I received at least one which did not.I also think it important that potential customers know the dealership engages in multiple phone calls, letters, and emails after the purchase Only some of the emails have an opt-out provision Sincerely, [redacted]

We are in communication with the customer and working to resolve her issue

Ivy,I have informed our data management systems provider to completely & permanently delete this customer's contact information.Nissan of Silsbee will not contact this customer for any sales, promotions, events, etc in the future. Should this customer be contacted in error, there is an "opt out" feature at the bottom of all of our email correspondences, that every customer can exercise if they so desire.Keep in mind that the manufacturer does utilize customer(s) contact information for warranty issues, safety recalls and other important notifications. These communications can range from a letter or email, phone call or any other form of communication necessary to inform the customer of the above-mentioned concerns.We will make every attempt to honor this person's privacy in the future.If you have any questions or need any additional information please contact me directly by email. ThanksIn Good Health,[redacted], Owner/GMNissan of Silsbee

Mrs. [redacted] DOES NOT have what she called a "predatory loan". To the contrary, she is financed through a prime lender [NMAC] at the low rate of 4.50% interest. To Whom It May Concern,Mrs. [redacted] traded in a base model 2014 Nissan Altima and purchased a fully equipped, top-of-the-line 2015...

Nissan Altima SL {$31,615 + ttl]. She also refinanced a considerable amount of negative equity from the vehicle she traded in. [-$9960.73].The salesperson [[redacted]] spoke to Mrs. [redacted] and explained these figures to her in detail with the understanding that she was trading up to a significantly more expensive model Nissan Altima.We are willing to assist Mrs. [redacted] in every way possible. Upon our last conversation, Mrs [redacted] stated she would like to reduce her monthly note. We would gladly assist Mrs. [redacted] in doing so by utilizing any/all of the dealership's resources and/or lender relationships.If you have any questions or need any additional information, please feel free to contact us here at the dealership. Thank you,[redacted] - Owner/GM

To All, Briefly, [redacted] gave her credit information & approval to her sister [redacted].  [redacted] attempted to buy a vehicle from this dealership. When [redacted] realized that she was a co-signer on the loan for her sister she changed her mind and rescinded her assistance to...

help her sister. In no way was either [redacted] or [redacted] pressured neither was any information accessed without their authorization or approval. If you have any questions or need any additional information please feel free to contact me directly.  Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11841899, and although this answer does not completely satisfy me, I will accept the  response.I disagree with the statement that all correspondence contains an opt-out link.  I received at least one which did not.I also think it important that potential customers know the dealership engages in multiple phone calls, letters, and emails after the purchase.  Only some of the emails have an opt-out provision.
Sincerely,
[redacted]

Complaint: 10720611
I am rejecting this response because: As of today (8/13/15) no one has called me.
Sincerely,
[redacted]

Complaint: 11841899
I am rejecting this response because:I believe the company will do this to every other customer they have.  I want some method whereby a customer can restrict the...

use of their personal data, including phone numbers and emails.  In effect, I want a very obvious and clear "opt-out" at the time of sale.
Sincerely,
[redacted]

Mrs. [redacted]'s 2011 Nissan Maxima was impaired due to a minormaintenance item. She did have the vehicle towed to Nissan of Silsbee andthe repairs were performed in order to get her vehicle operating properly.We did charge for the services rendered and the use of the rental unit.The specifics of the repair that Mrs. [redacted] mentioned are as follows,The air filter replacement was recommended to Mrs. [redacted] on 04/04/15.[See attached Complimentary Multi Point Inspection Form] The formannotates that the engine air filter 'May need future attention". The airfilter was not restricting air flow "at that time". However, we did informMrs. [redacted] that we could change it immediately and quoted her the costof $26.60. She declined [see Customer's signature on MPI form] statingthat she didn't have time. At that point the service advisor did tell herthat we could change the air filter on her next visit when she had moretime.On 06/23/15 Mrs. [redacted] experienced a mechanical failure. The vehicle wastowed to Nissan of Silsbee where it was determined that the air filter wasexcessively dirty and restricting air flow to the engine. The air filterwas replaced and the vehicle operation was restored.Mrs. [redacted] was informed [in advance] about the repairs and the cost ofthe rental unit. She chose to keep the rental vehicle for several days inspite of the fact that her vehicle's minor repair was performed within 15minutes of the car arriving at the dealership.I did speak to Mrs. [redacted] on 06/26/15 and explained to her that thevehicle's system operated as designed by the manufacturer in order toprevent any major damage to her engine.On 06/27/15 Mrs. [redacted] came into the dealership, paid her bill andpicked up her vehicle. She was charged for the repair and the rental unit.[see attached repair order]. The sales manager offered to assist with thebill at that time and Mrs. [redacted] refused.We apologize for any misunderstanding between Mrs. [redacted] and Nissan ofSilsbee.In Good Health,[redacted] M. [redacted] Owner/GMNissan of Silsbee3480 Hwy 96 BypassSilsbee, TX 77656

We periodically advertise promotions which contain gifts & prizes. These gifts range in value and are valid for anyone matching the winning numbers. We underwrite and insure all of our expensive  prizes through a third party to insure prompt payment and to maintain the integrity of the...

promotions. Unfortunately, some prize winners are satisfied with the prizes and some are not. However we do award every valid winner with the applicable prize(s) associated with the program offer. If anyone  requests to have their name removed from any future promotions we are more than happy to oblige. If you have any questions or need any additional information please don’t hesitate to contact me directly. Thanks, [redacted]

As per phone conversation: John Walker will be taken off all call and mailing lists.

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Address: 1711 SE 48th street, Norman, Oklahoma, United States, 73072

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