Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The customer contacted our office to say that the response from the business is falseMany times the business is lying in the response, for one her mother was not with her and the business never followed up with her to let her know that the bed was in fact not coming because it was discontinuedShe would like her money back and the damaged bed removed from her home since this is the second damaged bed she has gotten from this business
Despite the fact the current merchandise was received and signed for by the consumer in acceptable condition, which places the current issue as either a warranty or abuse situation, we have willingly classified this as a warranty replacement, and waived the warranty transportation/labor charges We have had the replacement headboard and foot board in stock, and stand ready to schedule our service crew to deliver and replace these items at no charge We feel that we have not only lived up to our side of the purchase agreement, but exceeded it
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The customer contacted our office to say that the response from the business is falseMany times the business is lying in the response, for one her mother was not with her and the business never followed up with her to let her know that the bed was in fact not coming because it was discontinuedShe would like her money back and the damaged bed removed from her home since this is the second damaged bed she has gotten from this business
Despite the fact the current merchandise was received and signed for by the consumer in acceptable condition, which places the current issue as either a warranty or abuse situation, we have willingly classified this as a warranty replacement, and waived the warranty transportation/labor charges We have had the replacement headboard and foot board in stock, and stand ready to schedule our service crew to deliver and replace these items at no charge We feel that we have not only lived up to our side of the purchase agreement, but exceeded it