Initial Business Response / [redacted] (1000, 7, 2015/09/30) */ September 25, MTCO Communications By [redacted] CFO Response to complaint filed with the Revdex.com by [redacted] had Internet service installed at her residence in Washington, IL on May 7, We offer a one-year contract which includes a $10/month discount for the service, free installation and a $rebate on the purchase of a wireless routerAt the time she ordered service, Mrs [redacted] mentioned to our customer service representative that she had concerns about signing a one year agreement because she only had a 6-month lease on the apartment, as she was planning to buy a new house in Metamora or WashingtonShe was offered a month to month contract that would be $more per month, and she would lease the router for $7.50/month rather than buying the router, and she would pay the $installation feeShe was also told that if she chose to sign a one-year agreement and she moved to a location where we provide service, the contract would carry over to the new locationIf, however, she moved to a location where we do not offer service, she would have to pay an early termination fee of $She opted for the one-year agreement and accepted free installation and received the $rebate/credit toward the purchase of a router, as well as a lower monthly fee for the service A few months after being installed, Mrs [redacted] called to have her service moved to a new location where she had purchased a houseThe new location was in East Peoria, in a location where MTCO does not provide serviceShe was reminded that she would have to pay the early termination fee on the one year contract she signedThe contract cannot follow her to her new location because MTCO does not service that areaWe have tried to contact her multiple times to come to a resolution and our calls are not returnedWe have offered to waive the early termination fee, and instead charge her only the $for the installationBecause Mrs [redacted] was given the option of the one year contract which includes several discounts, or a month to month that does not include the discounts but does allow a customer to disconnect at any time without penalty, MTCO feels it is appropriate for her to at least pay for the installation of her service that she received for free by opting to sign a one year contract, with full knowledge of the terms and conditions of the options given to her
Initial Business Response / [redacted] (1000, 7, 2015/09/30) */ September 25, MTCO Communications By [redacted] CFO Response to complaint filed with the Revdex.com by [redacted] had Internet service installed at her residence in Washington, IL on May 7, We offer a one-year contract which includes a $10/month discount for the service, free installation and a $rebate on the purchase of a wireless routerAt the time she ordered service, Mrs [redacted] mentioned to our customer service representative that she had concerns about signing a one year agreement because she only had a 6-month lease on the apartment, as she was planning to buy a new house in Metamora or WashingtonShe was offered a month to month contract that would be $more per month, and she would lease the router for $7.50/month rather than buying the router, and she would pay the $installation feeShe was also told that if she chose to sign a one-year agreement and she moved to a location where we provide service, the contract would carry over to the new locationIf, however, she moved to a location where we do not offer service, she would have to pay an early termination fee of $She opted for the one-year agreement and accepted free installation and received the $rebate/credit toward the purchase of a router, as well as a lower monthly fee for the service A few months after being installed, Mrs [redacted] called to have her service moved to a new location where she had purchased a houseThe new location was in East Peoria, in a location where MTCO does not provide serviceShe was reminded that she would have to pay the early termination fee on the one year contract she signedThe contract cannot follow her to her new location because MTCO does not service that areaWe have tried to contact her multiple times to come to a resolution and our calls are not returnedWe have offered to waive the early termination fee, and instead charge her only the $for the installationBecause Mrs [redacted] was given the option of the one year contract which includes several discounts, or a month to month that does not include the discounts but does allow a customer to disconnect at any time without penalty, MTCO feels it is appropriate for her to at least pay for the installation of her service that she received for free by opting to sign a one year contract, with full knowledge of the terms and conditions of the options given to her