Initial Business Response / [redacted] (1000, 5, 2016/02/22) */ MTD Communications has resolved the complaint made by the owner of the [redacted] of Duluth MN The hotel in question inadvertently had failed to place the advertising books including the [redacted] ad in ALL of its rooms, and is now in the process of doing so MTD Communications has extended the length of time the [redacted] ad will run, and its owner is now satisfied
Response to Complaint # [redacted] MTD Communications, Inchas a Hotel Directory Agreement with [redacted] to provide an In-Room Guest Directory in every sleeping room A copy of that Agreement is attachedThat contract runs through May, The [redacted] [redacted] has advertised in our In-Room Guest Directory for many years We have just learned that the hotel recently removed our In-Room Guest Directory from its sleeping rooms We believe that the hotel is in breach of our contract, and we are trying to resolve thatThe August 1, Advertising Agreement signed by the [redacted] was for an ad to be placed in an updated In-Room Guest Directory We had expected that the updated Directory would be placed at the [redacted] earlier this fall Since the hotel is not cooperating, that Directory has been delayed We are working with the hotel to address any concerns and place the updated DirectoryUnfortunately, Mr [redacted] manager of the [redacted] did not call or write us first about this matter so we could address his concernWe would have been glad to correct his understanding of the facts Helen, MTD
Response to Complaint # [redacted] We have been a Minnesota Corporation for years and provide excellent work with our properties in the upper midwestThe district manager? that oversees the [redacted] has requested a copy of the current guest directory and and contractWe have forward that to them and are? waiting their responseIf we don't hear from them we will soon reach out to the company itselfAlso, we have printedthe merchant ads and have sent them to the hotel to satisfy our customers concern.Unfortunately, Mr [redacted] manager of the [redacted] did not call or write us first about this matter so we could address his concernWe would have been glad to correct his understanding of the facts.MTD Communications, Inchas a Hotel Directory Agreement with [redacted] to provide an In-Room Guest Directory in every sleeping room.? A copy of that Agreement is attachedThat contract runs through May, 2019.? The [redacted] has advertised in our In-Room Guest Directory for many years.? We have just learned that the hotel recently removed our In-Room Guest Directory from its sleeping rooms.? We believe that the hotel is in breach of our contract, and we are trying to resolve that.The August 1, Advertising Agreement signed by the [redacted] was for an ad to be placed in an updated In-Room Guest Directory.? We had expected that the updated Directory would be placed at the [redacted] earlier this fall.? Since the hotel is not cooperating, that Directory has been delayed.? We are working with the hotel to address any concerns and place the updated Directory
I am rejecting this response because:I believe there is as bad trend going onThe [redacted] is not the only business in Paynesville that is not happy with MTD ! I will check to see if they want to get involvedThank You, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/02/22) */ MTD Communications has resolved the complaint made by the owner of the [redacted] of Duluth MN The hotel in question inadvertently had failed to place the advertising books including the [redacted] ad in ALL of its rooms, and is now in the process of doing so MTD Communications has extended the length of time the [redacted] ad will run, and its owner is now satisfied
Response to Complaint # [redacted] MTD Communications, Inchas a Hotel Directory Agreement with [redacted] to provide an In-Room Guest Directory in every sleeping room A copy of that Agreement is attachedThat contract runs through May, The [redacted] [redacted] has advertised in our In-Room Guest Directory for many years We have just learned that the hotel recently removed our In-Room Guest Directory from its sleeping rooms We believe that the hotel is in breach of our contract, and we are trying to resolve thatThe August 1, Advertising Agreement signed by the [redacted] was for an ad to be placed in an updated In-Room Guest Directory We had expected that the updated Directory would be placed at the [redacted] earlier this fall Since the hotel is not cooperating, that Directory has been delayed We are working with the hotel to address any concerns and place the updated DirectoryUnfortunately, Mr [redacted] manager of the [redacted] did not call or write us first about this matter so we could address his concernWe would have been glad to correct his understanding of the facts Helen, MTD
Response to Complaint # [redacted] We have been a Minnesota Corporation for years and provide excellent work with our properties in the upper midwestThe district manager? that oversees the [redacted] has requested a copy of the current guest directory and and contractWe have forward that to them and are? waiting their responseIf we don't hear from them we will soon reach out to the company itselfAlso, we have printedthe merchant ads and have sent them to the hotel to satisfy our customers concern.Unfortunately, Mr [redacted] manager of the [redacted] did not call or write us first about this matter so we could address his concernWe would have been glad to correct his understanding of the facts.MTD Communications, Inchas a Hotel Directory Agreement with [redacted] to provide an In-Room Guest Directory in every sleeping room.? A copy of that Agreement is attachedThat contract runs through May, 2019.? The [redacted] has advertised in our In-Room Guest Directory for many years.? We have just learned that the hotel recently removed our In-Room Guest Directory from its sleeping rooms.? We believe that the hotel is in breach of our contract, and we are trying to resolve that.The August 1, Advertising Agreement signed by the [redacted] was for an ad to be placed in an updated In-Room Guest Directory.? We had expected that the updated Directory would be placed at the [redacted] earlier this fall.? Since the hotel is not cooperating, that Directory has been delayed.? We are working with the hotel to address any concerns and place the updated Directory
I am rejecting this response because:I believe there is as bad trend going onThe [redacted] is not the only business in Paynesville that is not happy with MTD ! I will check to see if they want to get involvedThank You, [redacted]