Customer brought in vehicle for the 1st time on 11/with complaint of alarm going off when lockedCompleted initial diagnosis of $During diagnosis found multiple 3rd party/non OEM add ons such as alarm and remote startCustomer stated that car was bought used and was unaware of add on equipmentCustomer was informed that aftermarket alarm had to be removed 1st before it would be known if other repairs were needed and if needed further costs would ensue, customer authorized additional wiring repair/removal at that timeAfter removal car was let alone for over hours in the shop and checked periodically throughout the day and alarm never went offCar returned to customer Customer returned months later on 1/6/with repeat concern, at that time customer was never charged for time spent (approxhours @ $per hour) and concern was never duplicatedCar returned to customer with no chargesCustomer returned 1/12/with same concern and that alarm going off was wearing down battery and was not charged for over hours of time spent, car started without jump start and was brought into the shopBattery tested good and alarm did go off in shop for the 1st timeFound no codes stored or active explaining possible causeChrysler technical support contacted for guidance in possible root cause, but customer took vehicle back before additional diagnosis and/or repair could be completedCustomer only charged for initial diagnosis and repair with the knowledge that further repairs may be needed and after authorizing thisCustomer was never charged for the additional hours/$worth of time spent
Customer is coming in Monday Oct 12th to resolve situation.We will update further after MondayThank you!
Customer brought in vehicle for the 1st time on 11/with complaint of alarm going off when lockedCompleted initial diagnosis of $During diagnosis found multiple 3rd party/non OEM add ons such as alarm and remote startCustomer stated that car was bought used and was unaware of add on equipmentCustomer was informed that aftermarket alarm had to be removed 1st before it would be known if other repairs were needed and if needed further costs would ensue, customer authorized additional wiring repair/removal at that timeAfter removal car was let alone for over hours in the shop and checked periodically throughout the day and alarm never went offCar returned to customer Customer returned months later on 1/6/with repeat concern, at that time customer was never charged for time spent (approxhours @ $per hour) and concern was never duplicatedCar returned to customer with no chargesCustomer returned 1/12/with same concern and that alarm going off was wearing down battery and was not charged for over hours of time spent, car started without jump start and was brought into the shopBattery tested good and alarm did go off in shop for the 1st timeFound no codes stored or active explaining possible causeChrysler technical support contacted for guidance in possible root cause, but customer took vehicle back before additional diagnosis and/or repair could be completedCustomer only charged for initial diagnosis and repair with the knowledge that further repairs may be needed and after authorizing thisCustomer was never charged for the additional hours/$worth of time spent