Complaint: [redacted] I do not accept the company's responseHowever, I wish to move on with my life and to have this matter be closedI am trying to make the best of a bad situation and for almost a year I have been in problem-solving mode and working extra hours at my job to be able to afford to fix the things this inspector missedI need to keep focusing on that productive direction Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I was somewhat delayed in filing my complaint b/c I misplaced my inspection book (needed complaint to be based on dates/exact info) and I was getting window bidsI was not presented an inspection contract until the inspection was doneThe inspector pointed out anything I disagreed with (he underlined it in the document) needed to be brought to their attention within daysThe small print regarding entitled only to inspection fee was not mentioned or underlinedMy mother was there and can vouchAfter the inspector met with the owner, it was then I was informed they would only refund my feeInitially I turned this down because this was not a fair trade considering all issues missed, including a window he admitted to missing and indicated maybe they would consider replacingI later accepted the inspection fee b/c by then they mailed the document highlighting that was all they were going to doThere is no mention of damage or need to adjust the window lock in the inspectionIn fact, there is no way to adjust the lock due to severe warpingMy BROTHER who has been a professional glazier for yrs had to PERMANENTLY lock it for my safety by manipulating the horizontal frameThe frame would bow back out of position if I unlockWindow is completely inoperableReplacement is the only optionI determined the window was not locked when the heat exchanger had to be replaced and fumes filled the house requiring windows to be openedWhen trying to close the window, my brother-in-law determined the arched window would not lockI never stated my brother-in-law was a glazier as that is not true and he NEVER worked on the windowThe only picture of this window is included in the picture of entire front of home where warping is not visibleMy goal is not to discreditBut I wouldn’t recommendMy goal is to have at least my arched window replaced, one of many things missed, and hope no other person has their dream of buying a house ruined Sincerely, [redacted]
Complaint: [redacted] I do not accept the company's responseHowever, I wish to move on with my life and to have this matter be closedI am trying to make the best of a bad situation and for almost a year I have been in problem-solving mode and working extra hours at my job to be able to afford to fix the things this inspector missedI need to keep focusing on that productive direction Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I was somewhat delayed in filing my complaint b/c I misplaced my inspection book (needed complaint to be based on dates/exact info) and I was getting window bidsI was not presented an inspection contract until the inspection was doneThe inspector pointed out anything I disagreed with (he underlined it in the document) needed to be brought to their attention within daysThe small print regarding entitled only to inspection fee was not mentioned or underlinedMy mother was there and can vouchAfter the inspector met with the owner, it was then I was informed they would only refund my feeInitially I turned this down because this was not a fair trade considering all issues missed, including a window he admitted to missing and indicated maybe they would consider replacingI later accepted the inspection fee b/c by then they mailed the document highlighting that was all they were going to doThere is no mention of damage or need to adjust the window lock in the inspectionIn fact, there is no way to adjust the lock due to severe warpingMy BROTHER who has been a professional glazier for yrs had to PERMANENTLY lock it for my safety by manipulating the horizontal frameThe frame would bow back out of position if I unlockWindow is completely inoperableReplacement is the only optionI determined the window was not locked when the heat exchanger had to be replaced and fumes filled the house requiring windows to be openedWhen trying to close the window, my brother-in-law determined the arched window would not lockI never stated my brother-in-law was a glazier as that is not true and he NEVER worked on the windowThe only picture of this window is included in the picture of entire front of home where warping is not visibleMy goal is not to discreditBut I wouldn’t recommendMy goal is to have at least my arched window replaced, one of many things missed, and hope no other person has their dream of buying a house ruined Sincerely, [redacted]
We stand by our initial responseWe will not replace her windowIt has been more than a year since the initial inspection