In response to complaint ID [redacted] regarding Aspen trees purchased at Mr Garfield Greenhuse 4-25-2016, I first would like to express my appologies for your expierence at our NurseryI would like to resolved this issue to your satisfaction and woud add that this is not at this buisness Althought most customers enjoy our service & products, unfortunately some will feel differentlyWe strive to give the best service possible and this is an isolated situation In regard to the condition of the tree that was returned (I saw one) I do not wish to contest your statements, however there could be several issues at hand with the condition of the treesDuring the Spring rains, mildew & fungus was a major problem with many plants, trees & othersFruit growers were spraying to prevent these issuesThe best protcol for resolving suspected issues with one of our products would be to contact us prior to digging up a plant, discuss the possible causes then potential remediesDigging up is a last ditch responseAs far as response to your complaint, #Employees can make decisions when owners are not presentThe employee in question felt he was following proper procedure#In the summer season, owners are either out of the office for extended periods or in and outThe respnse was delayed due to this fact.#I would have handled this situation differently, we generally give customers the benefit of the doubt.Please accept my appology for your expierence and realize that we do strive to provide excellent service.RespectfullyLarry R [redacted] Partner MtGarfield Greenhouse
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Larry R [redacted] called me and we made a mutual resolution of a refund for the three trees Regards, [redacted]
In response to complaint ID [redacted] regarding Aspen trees purchased at Mr Garfield Greenhuse 4-25-2016, I first would like to express my appologies for your expierence at our NurseryI would like to resolved this issue to your satisfaction and woud add that this is not at this buisness Althought most customers enjoy our service & products, unfortunately some will feel differentlyWe strive to give the best service possible and this is an isolated situation In regard to the condition of the tree that was returned (I saw one) I do not wish to contest your statements, however there could be several issues at hand with the condition of the treesDuring the Spring rains, mildew & fungus was a major problem with many plants, trees & othersFruit growers were spraying to prevent these issuesThe best protcol for resolving suspected issues with one of our products would be to contact us prior to digging up a plant, discuss the possible causes then potential remediesDigging up is a last ditch responseAs far as response to your complaint, #Employees can make decisions when owners are not presentThe employee in question felt he was following proper procedure#In the summer season, owners are either out of the office for extended periods or in and outThe respnse was delayed due to this fact.#I would have handled this situation differently, we generally give customers the benefit of the doubt.Please accept my appology for your expierence and realize that we do strive to provide excellent service.RespectfullyLarry R [redacted] Partner MtGarfield Greenhouse
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Larry R [redacted] called me and we made a mutual resolution of a refund for the three trees Regards, [redacted]