MTI College

Review: I have several problems with this school. The first one being the fact that they conveniently won't let you see your test results and say you've failed a class so you need to retake it. Also when you take a test to see if you don't have to take a class they say you fail by one problem and so you have to take the class but they won't give you your test results. Now I have asked for an official transcript and they won't give it to me since I have a balance even though I am in school and I probably would have stayed there but I was pursuing their paralegal studies and while they claim that their legal studies are ongoing and you can finish in 2 years that is not true, what they won't tell you is not all legal classes are available and it is by majority for the legal classes. For instance, if you want to take the family law course the majority have to agree. Plus the legal classes I took already are 1.5 units only not 3 like you need and then it didn't start like it was suppose to but they want to make sure you stay so they tell you otherwise. Right now I am interested in my transcript but they are holding it hostage. As of this point I can't even find a job as a legal assistant as they said I could with the classes I've already taken. I am very disappointed in this school.Desired Settlement: I want my transcript. It is mine and they should give it to me instead of holding it hostage which is what they said.

Business

Response:

While Ms. [redacted] does have a balance due to our institution and it is the institutional policy to not automatically release official transcripts when that is the case, MTI is not interested in halting the academic progress of our former students. I have reached out to Ms. [redacted] through phone and email to find a satisfactory solution to this for all involved. I have copied my email to her below and will update this claim with an further details pending a response.From: [redacted] Sent: Monday, June 1, 2015 5:19 PMTo: [redacted]Subject: Transcript Good afternoon Ms. [redacted],I reached out to you today by phone regarding your Revdex.com inquiry and your transcript. I amsorry to hear that you are disappointed with the response to your transcriptrequest you received from us. It is not in MTI’s interest to hinderthe academic progress of our students (past or present), and I am sure we cancome to a solution in this situation. Is there a good day and time for usto have a call or meeting? I look forward to hearing from you,[redacted]Director of OperationsMTI CollegeMTICollege.edu

Review: This complaint is about the [redacted] school at MTI.I attended this school in May and I dropped out six weeks later. I was in a CORE class which is six weeks long. This class was supposed to be a training program for the rest of the stay. My instructor was [redacted] They were supposed to teach us everything through her hair, facials, nails and she is not qualified as an esthetician or dermatologist for facials.She made alot of the girls cry in my class. One time I was doing pincurls and she did one on my doll for me and came around the classroom about twenty minutes later and I had been working on something else. She said my pincurl was horrible and she said to redo everything and that I told her was the pincurl she made and she called me a liar. I kept trying to fill out complaint papers and the front desk at MTI would say they were out of papers like twice this happened I had no one to talk to. She would have me redo my doll's hair in front of everyone and tell me it wasn't good enough and while other people were learning perms I would not get to learn I would have to brush my doll. One day I came to school with a migraine and I had to leave and so than I didn't learn the mens haircutting which was supposed to be on the final that decided if you got to pass through the 6 weeks to finish school which they never told you about when you first start they try to hide the fact of how many people has really dropped out of that place they lie about the statistics. I know because I have been talking to people the whole time, went to the [redacted] on arden, [redacted] and [redacted] after I dropped they were trying to say I owed 3000$ for supplies and 1000$ for attendance.I kept asking for proof of the 3000$ and they dropped it because they were trying to con me but now I cant get back into community college my financial aid is gone somehow and its taken me months just to get to be able to reapply for financial aid and they denied me.MTI offices said I dontowe anything but financial aid wont helDesired Settlement: I want this school to be investigated! They force students after a few weeks to have clients or you wont pass and they keep the commission money money for your services everything.I cant get financial aid or answers now for some reason I should be able to finish school. They were using products like simple hair gel which was burning my fingernails off and when we looked at color swatch charts for hair color they said they discontinued use of the bottom colors because they were illegal!

Business

Response:

We are sorry to hear that Ms. [redacted] feels the way she does about her MTI College experience, but our

investigation into this matter has been unable to corroborate her claims. Please see our response to her

individual claims below.

1) Ms. [redacted] claims that our instructor [redacted] is not qualified for facials. Ms. [redacted] is a

licensed cosmetologist (license #[redacted]) in the State of California and California Business and

Professions Code Section 7316(c)(1)(A) establishes the practice of cosmetology to include

administering facials. The full text of the section can be found below:

7316. (a) The practice of barbering is all or any combination of

the following practices:

(1) Shaving or trimming the beard or cutting the hair.

(2) Giving facial and scalp massages or treatments with oils,

creams, lotions, or other preparations either by hand or mechanical

appliances.

(3) Singeing, shampooing, arranging, dressing, curling, waving,

chemical waving, hair relaxing, or dyeing the hair or applying hair

tonics.

(4) Applying cosmetic preparations, antiseptics, powders, oils,

clays, or lotions to scalp, face, or neck.

(5) Hairstyling of all textures of hair by standard methods that

are current at the time of the hairstyling.

(b) The practice of cosmetology is all or any combination of the

following practices:

(1) Arranging, dressing, curling, waving, machineless permanent

waving, permanent waving, cleansing, cutting, shampooing, relaxing,

singeing, bleaching, tinting, coloring, straightening, dyeing,

applying hair tonics to, beautifying, or otherwise treating by any

means, the hair of any person.

(2) Massaging, cleaning, or stimulating the scalp, face, neck,

arms, or upper part of the human body, by means of the hands,

devices, apparatus or appliances, with or without the use of cosmetic

preparations, antiseptics, tonics, lotions, or creams.

(3) Beautifying the face, neck, arms, or upper part of the human

body, by use of cosmetic preparations, antiseptics, tonics, lotions,

or creams.

(4) Removing superfluous hair from the body of any person by the

use of depilatories or by the use of tweezers, chemicals, or

preparations or by the use of devices or appliances of any kind or

description, except by the use of light waves, commonly known asrays.

(5) Cutting, trimming, polishing, tinting, coloring, cleansing, or

manicuring the nails of any person.

(6) Massaging, cleansing, treating, or beautifying the hands or

feet of any person.

(c) Within the practice of cosmetology there exist the specialty

branches of skin care and nail care.

(1) Skin care is any one or more of the following practices:

(A) Giving facials, applying makeup, giving skin care, removing

superfluous hair from the body of any person by the use of

depilatories, tweezers or waxing, or applying eyelashes to any

person.

(B) Beautifying the face, neck, arms, or upper part of the human

body, by use of cosmetic preparations, antiseptics, tonics, lotions,

or creams.

(C) Massaging, cleaning, or stimulating the face, neck, arms, or

upper part of the human body, by means of the hands, devices,

apparatus, or appliances, with the use of cosmetic preparations,

antiseptics, tonics, lotions, or creams.

(2) Nail care is the practice of cutting, trimming, polishing,

coloring, tinting, cleansing, manicuring, or pedicuring the nails of

any person or massaging, cleansing, or beautifying from the elbow to

the fingertips or the knee to the toes of any person.

(d) The practice of barbering and the practice of cosmetology do

not include any of the following:

(1) The mere sale, fitting, or styling of wigs or hairpieces.

(2) Natural hair braiding. Natural hair braiding is a service that

results in tension on hair strands or roots by twisting, wrapping,

weaving, extending, locking, or braiding by hand or mechanical

device, provided that the service does not include haircutting or the

application of dyes, reactive chemicals, or other preparations to

alter the color of the hair or to straighten, curl, or alter the

structure of the hair.

(3) Threading. Threading is a technique that results in removing

hair by twisting thread around unwanted hair and pulling it from the

skin and the incidental trimming of eyebrow hair.

(e) Notwithstanding paragraph (2) of subdivision (d), a person who

engages in natural hairstyling, which is defined as the provision of

natural hair braiding services together with any of the services or

procedures defined within the regulated practices of barbering or

cosmetology, is subject to regulation pursuant to this chapter and

shall obtain and maintain a barbering or cosmetology license as

applicable to the services respectively offered or performed.

(f) Electrolysis is the practice of removing hair from, or

destroying hair on, the human body by the use of an electric needle

only.

"Electrolysis" as used in this chapter includes electrolysis or

thermolysis.2) In regards to Ms. [redacted]’s claims about the conduct of the instructor, [redacted], we met with

other students who were in the class with Ms. [redacted] and none attested to the instructor calling

any student a liar or singling out Ms. [redacted]’s ability to perform any of the assignment. In fact,

throughout [redacted]’ two years of employment with MTI College, she has been routinely

praised by the students as a capable and valuable instructor.

3) Ms. [redacted] claims she went to the front desk to file a complaint, but we were out of “complaint

papers.” MTI College’s grievance procedure does not include any kind of complaint paper to be

filled out at the front desk. This procedure is found in the catalog supplement and student

handbook, both of which were provided to Ms. [redacted]. We have included the procedure

below. Ms. [redacted] never submitted her issues to the Department Chair or requested a grievance

hearing.

Grievance Procedure

At MTI we realize the importance of students reaching their graduation goals. If a student

becomes dissatisfied with any aspect of his/her MTI program, we encourage the student to

address his/her concern with the appropriate staff person. Our goal is for our students to be

successful -- when our students are successful, we are as well. The following procedures define

how we can work toward this goal.

Academic-Related Concerns

1. Share your concern or unhappiness with the instructor with whom the problem originated.

Talk together toward a solution.

2. If you are unable to resolve the problem by speaking with your instructor, you may refer the

issue to the appropriate dean and ask for intervention in seeking a solution.

3. If the problem is still not resolved to your satisfaction, you are encouraged to contact the

appropriate Department Chair, Director of Education, Campus Director, or the college President

and request that a grievance hearing be scheduled. The grievance hearing allows the student to

present his or her case before a student, an instructor, and an administrative person, all of

whom will seek to be impartial to the issue being discussed. The student will be notified within

one week of the status of his/her grievance by the individual who assembled the grievance

committee.

Administrative- or Financial-Related Concerns

1. Share your concern or dissatisfaction with the administrative staff person with whom the

problem originated. Talk together toward a solution.

2. If you are unable to resolve the problem by speaking with the administrative person involved,

you may refer the issue to the manager of the appropriate department and ask for intervention

in seeking a solution.

3. If the problem is still not resolved to your satisfaction, you are encouraged to contact the

Campus Director, Chief Financial Officer or the college President and request that a grievance

hearing be scheduled. The grievance hearing allows the student to present his or her case

before a student, an instructor, and an administrative person, all of whom will seek to be

impartial to the issue being discussed. The student will be notified within one week of the status

of his/her grievance by the individual who assembled the grievance committee.

4) Ms. [redacted] was mailed the attached Notice of Proration which details her charges. They include

$2,632.76 for program supplies which include the entire cosmetology program kit that she received.

It consisted of professional hair styling tools, such as: curling iron, blow dryer, straightening iron, clips, combs, brushes, mannequin heads, two sets of cutting shears and thinning shears, and text

books. She was also charged $1,636.42 in tuition because she attended 10% of her program

length. This was all done in accordance with MTI’s Institutional Refund Policy which Ms.

[redacted] acknowledged the receipt of before starting her program. In the end, MTI refunded $3,453

of Ms. [redacted]’s federal student loan, and kept $1,260 of the loan and $706 in Pell Grant to cover a

portion of the cost of the program kit that she received. Furthermore, we have no record of Ms.

[redacted] continually asking for proof of her charges as this was already submitted to her in the form

of the attached Notice of Proration. We have attached the policy below.

Institutional Refund Policy: Tuition charges are computed on the basis of weeks enrolled versus

the published length of each enrollment. Tuition charges are calculated using the future

professional’s Last Date of Attendance (LDA) based on institutional records. If a future

professional withdraws prior to the 60% point of scheduled classes in a program, a refund will

be made of the unused tuition for the enrollment period in which the future professional

withdrew. If a future professional attends after the 60% point of scheduled classes, there is no

refund due for the enrollment period in which the future professional withdrew. Additionally,

an account reconciliation fee equivalent to 5% of program tuition may be applied. If the amount

that you have paid is more than the amount that you owe for the time you were scheduled to

attend, a refund will be made. If the amount that you owe is more than the amount that you

have paid, then you will need to make arrangements to pay for the balance that is outstanding.

Important notes regarding the MTI College refund policy

1) The registration fee is a one-time, non-refundable charge.

2) For the purpose of determining the amount you owe for the time you attended, you shall be

deemed to have withdrawn from a course when any of the following occurs:

a) You notify the college of your withdrawal or the actual date of withdrawal.

b) The college terminates your enrollment.

c) You fail to attend classes for a two-week period and are not on an approved leave of

absence. In this case, the date of withdrawal will be assumed to be the last date of

recorded attendance.

3) If any portion of your tuition was paid from the proceeds of a loan, then the refund will be

sent to the lender or to the agency that guaranteed the loan, if any. Any remaining amount

of refund will first be used to repay any student financial aid programs from which you

received benefits, in proportion to the amount of the benefits received. Any remaining

amount will be paid to the future professional.

4) The Return of Federal Funds provision may determine that a refund be made to financial aid

sources, and you could be personally liable for prorated tuition and book costs.

5) Future professionals who do not complete 100% of their program will be subject to an

account reconciliation fee equivalent to 5% of the total program tuition. However, prorated

future professional charges, plus the account reconciliation fee, will not exceed the “Total

Charges” as outlined on the front of this enrollment agreement.

5) Ms. [redacted] also claims that MTI forces students to bring in clients or they will not pass. While we

do encourage students to bring in friends or family to perform services on as that is the best means

for a student to learn to practice the services they ultimately plan to perform after graduation,

students are not failed in the program if they do not bring in guests. MTI’s salon has enough walk-in

appointments to provide these training opportunities to students who are unable to bring in their

own guests. Furthermore, while it is illegal in the State of California for a cosmetology student to

be paid by the school for the hours spent working on the clinic floor, they are allowed to keep any tips given to them by salon guests. It is MTI’s policy to distribute any tip money from the guest to

the student that performed the service. Nevertheless, we would be very interested in any evidence

that Ms. [redacted] has showing that our students did not receive tips from clients.

6) Ms. [redacted] claims MTI uses illegal haircare products. MTI uses products supplied directly from Paul

[redacted]’s own distribution network that have been found by Paul [redacted] to be safe. Again, what

evidence does she have that this is not the case?

7) Finally, Ms. [redacted] claims that MTI lies about its statistics. In MTI’s 49 years of operation, there has

never been any accusation or evidence of forgery uncovered through any government, accreditor,

financial or internal audit or inspection. These audits and inspection occur on a regular basis as part

of the government and our own quality control measures.

Ms. [redacted] has made many outlandish statements regarding MTI College and we would appreciate

seeing her evidence supporting them.