MTI

To whom it may concernPrior to placing an order on 3/30/Mrand [redacted] visited our showroom several times to discuss the purchase of a shower door unitTwo estimates were provided, one for the purchase of the unit only and one for the unit with installation, although I explained to Mr and [redacted] in order have an accurate price on installation we would have access the opening firstOn 3/30/the clients decided that they wanted to go with the first option of purchasing materials only with a 2-week lead timeAs I had stated before by going this route the clients would be responsible for their own measurements and we would produce the product as specifiedPlease note that the invoice # [redacted] is for the materials only and was signed by [redacted] using his dimensionsOn 4/20/the materials arrived at our shop and we contacted [redacted] that she could pick up her orderOn 4/21/ [redacted] came to our office to pick up the materialsIt was at that time we noticed that we were short one sweep for the doorI explained the situation to [redacted] and confirmed we would have it that afternoonHe stated it was not a problem he would pick it up on Wednesday the following day as it was the last piece that needed to be installedOn 5/1/Maria received a call/email from [redacted] that they were having difficulty installing the unitWe responded back the same day with further instructions on installing the piece they had difficulty withOn 5/8/ [redacted] contacted my office stating that the person they had hired to install the unit for them was not able to do because of lack of Experience/Product KnowledgeWanting to assist our client I told [redacted] that I could send out an installer on 5/14/to access the situationI could not promise her we could install the unit because we were not the ones to take the field dimensions and had never visited the propertyOn 5/14/Window Gallery sent out a technician to the property to access the situationIt was then I received a call from my technician that it would not be an easy installation as the conditions at the location where not idealI then instructed my office to call [redacted] to explain the situation to her and that we could try to install the unit for $feeIt was at this time [redacted] became aggressive with my office manager Maria and stated we had to install the unit for $or she would not do itOver hearing the conversation and the tone of [redacted] on the phone, the owner, Barbara, accessed the situation and decided that we could no longer do the installationShortly after this occurred [redacted] called the office asking for meAt the time I was unavailable on other appointmentsThe owner spoke with [redacted] and stated that we would not be able to do the installation for himIt was at this point [redacted] became aggressive on the telephone and not only discriminated against the owner for being a woman, but threatened to and vandalize the propertyOn 5/15/the following morning Mrand [redacted] arrived at the office to discuss the incident the previous dayIt was at this point they apologized for the situation and stated they had made a mistake by not hiring us to do the installation from the beginningAfter speaking with I told them I would speak to the owner but was very doubtful we would be able to help themAs promised that afternoon I called and left a message for [redacted] that we would unfortunately not be able to do the installation for themAs evident above I feel as though my staff here at the Window Gallery made every good faith effort to help our clientsThe products Mrand [redacted] purchased where as specified within Invoice # [redacted] and delivered within a timely matterAt no time did we agree to perform an installation for Mrand [redacted] As with regards to the owner’s decision to not do the installation we at the Window Gallery value all of our customers but we must protect our employees from any sort of harassmentWe wish Mrand [redacted] the best but we can longer assist them with any of their needs

To whom it may concern. Prior to placing an order on 3/30/15 Mr. and [redacted] visited our showroom several times to discuss the purchase of a shower door unit. Two estimates were provided, one for the purchase of the unit only and one for the unit with installation, although I explained to Mr....

and [redacted] in order have an accurate price on installation we would have access the opening first. On 3/30/15 the clients decided that they wanted to go with the first option of purchasing materials only with a 2-3 week lead time. As I had stated before by going this route the clients would be responsible for their own measurements and we would produce the product as specified. Please note that the invoice # [redacted] is for the materials only and was signed by [redacted] using his dimensions. On 4/20/15 the materials arrived at our shop and we contacted [redacted] that she could pick up her order. On 4/21/15 [redacted] came to our office to pick up the materials. It was at that time we noticed that we were short one sweep for the door. I explained the situation to [redacted] and confirmed we would have it that afternoon. He stated it was not a problem he would pick it up on Wednesday the following day as it was the last piece that needed to be installed. On 5/1/15 Maria received a call/email from [redacted] that they were having difficulty installing the unit. We responded back the same day with further instructions on installing the piece they had difficulty with. On 5/8/15 [redacted] contacted my office stating that the person they had hired to install the unit for them was not able to do because of lack of Experience/Product Knowledge. Wanting to assist our client I told [redacted] that I could send out an installer on 5/14/15 to access the situation. I could not promise her we could install the unit because we were not the ones to take the field dimensions and had never visited the property. On 5/14/15 Window Gallery sent out a technician to the property to access the situation. It was then I received a call from my technician that it would not be an easy installation as the conditions at the location where not ideal. I then instructed my office to call [redacted] to explain the situation to her and that we could try to install the unit for $550 fee. It was at this time [redacted] became aggressive with my office manager Maria and stated we had to install the unit for $400 or she would not do it. Over hearing the conversation and the tone of [redacted] on the phone, the owner, Barbara, accessed the situation and decided that we could no longer do the installation. Shortly after this occurred [redacted] called the office asking for me. At the time I was unavailable on other appointments. The owner spoke with [redacted] and stated that we would not be able to do the installation for him. It was at this point [redacted] became aggressive on the telephone and not only discriminated against the owner for being a woman, but threatened to and vandalize the property. On 5/15/15 the following morning Mr. and [redacted] arrived at the office to discuss the incident the previous day. It was at this point they apologized for the situation and stated they had made a mistake by not hiring us to do the installation from the beginning. After speaking with I told them I would speak to the owner but was very doubtful we would be able to help them. As promised that afternoon I called and left a message for [redacted] that we would unfortunately not be able to do the installation for them. As evident above I feel as though my staff here at the Window Gallery made every good faith effort to help our clients. The products Mr. and [redacted] purchased where as specified within Invoice # [redacted] and delivered within a timely matter. At no time did we agree to perform an installation for Mr. and [redacted]. As with regards to the owner’s decision to not do the installation we at the Window Gallery value all of our customers but we must protect our employees from any sort of harassment. We wish Mr. and [redacted] the best but we can longer assist them with any of their needs.