From day one, this organization has been incredibly difficult to deal withEvery staff member, from their centralized office in California, to the actual team at my apartment management office, has no apparent concept of customer serviceWhen presented with challenges, they are incompetent and unwilling to work creatively with tenantsThey are unapologetic and stick to "the books," though they don't provide you access to said "books," nor do they have open and honest conversations with tenants about things tenants may want to consider that would be beneficial from a tenant standpointThis company is in the business of making money, following policies, and seeing people as numbersI would never work them again, nor would I suggest anyone else do so
From day one, this organization has been incredibly difficult to deal withEvery staff member, from their centralized office in California, to the actual team at my apartment management office, has no apparent concept of customer serviceWhen presented with challenges, they are incompetent and unwilling to work creatively with tenantsThey are unapologetic and stick to "the books," though they don't provide you access to said "books," nor do they have open and honest conversations with tenants about things tenants may want to consider that would be beneficial from a tenant standpointThis company is in the business of making money, following policies, and seeing people as numbersI would never work them again, nor would I suggest anyone else do so