MTM

I have explained to MTM over and over again why I need to keep my trips with the drivers that I know. I've asked time and time again but i'm always told that it's not my choice.
My son was sitting outside our front door and shot in the head, the person or people who did this kept returning cause they thought that my other son and I saw them. I don't know what these people look like and afraid of Stranger's. The company that took me to and from my appointments not only knew me but my son's as well.
My son who was killed was also the person who walked me to and from the cars. We're told not to let anyone know where live until these people are caught. I've missed a lot of appointments because I don't trust anyone. I've explained this to them and all they say is that I don't have a choice. That tells me that they don't care about me as a person or customer.

I have been fighting with this company for 3 months trying to get mileage reimbursement from 8 months ago. They have to call accounting before 4pm CST to talk to anyone. I find out they supposedly issued me a check but I never received it because they got the address wrong. The correct address is clearly written on the mileage reimbursement form so I don't know how they can mess that up. Two weeks later, the problem was supposedly fixed and they were to run a check trace. Then they tell me to keep calling back for the same check trace! This is the 6th time calling them to find out what's going on. I mean this is the worst case of the "check is in the mail" fraud I've ever seen. They show I was paid on their end but never got any payment. Plus, they mess up the schedule every time. I'm the transport for my child who goes to appointments regularly at the same time every day so they were able to schedule him 3 months out. But when they make changes to the schedule, it deletes future appointments and you won't know until you call them so they have another excuse to not reimburse you.

Please encourage Ms [redacted] to call the MTM We Care toll-free with any complaintsWe cannot interact or communicate with Ms [redacted] through this venue due to HIPAA requirementsOur We Care toll-free number is ###-###-####

my rating for Mayra is only one star because she did come pick me up at 1:59pm today at work instead of t2:30pm like she was supposed to my provider scheduled me to be picked up from work at 2:30 pm Monday though Friday from work not earlier then that . I get off work at 2;30PM . my job is important to me . my boss is not happy when I do not get to stay until 2:30 pm like I am supposed and my provider does not like me home before 2:30 at she likes me any time after that not before she did schedule my for me to get off of work at 2;30 just like I like it and my boss like it to be that way . to let you know I did talk to her calmly as I can . my work times are from 8:30 to 2:30 at hsi . my job is real job where I get paid . and to let you know that the other divers can wait until get off . why cant she wait until 2:30pm for me to off work? the other driver at medivan I would give them a five star but not her . and to let you she does not buckle up her self when she is driving that is not safe and when I told her again that I do not get off until 2;30 BUT THIS NOT AMBULANCE COPLEAN SO YOU THIS MESSAGE TWICE .

I have been having not a very good exspirance with Mayra the driver medivan is not good . she did it again she picked me up at 1:59 pm from work instead of 2;30 from work . my boss is not happy that she is picking me up from work earlier then 2:30 pm and to let you know that my provider does not want me home until after 2;30 not earlier then that . I have told her calmly that I am not supposed to get off of work until 2:30pm today . I have told her many times before and she still continues to pick me up earlier . to let you know that when she picks me up early that it affects my checks that I get from work . my provider did schedule lots of times for me to be picked up from work at 2:30 from work not earlier then that . and to let you know she blames the schedulers that its there falt that they did not tell her to pick me up at 2:30pm that is what she had told me . to let you know I tell my guardian that I have though the state and my src case manger and others at my meeting at work coming up soon . to let you know that I do not have any other problems with other drivers because they wait until I get off work at 2:30 pm the other driver I like get 5 . and to let you know that she does not buckle up when she is driving off from my work. I do not have any problems with the other drivers. from Jennie Landers

04/15/ I transported my foster son on a one way trip I was told by an MTM representative to EMAIL in the mileage reimbursement form 04/20/ I emailed the form to MTM 06/01/4:20pm Called MTM and spoke to Sophia regarding NOT receiving reimbursementShe informed me they were NOT taking email requests anymore I told her that I was told that was the way to send it so it should still be accepted She told me to send via regular mail She also informed me I only had TWO MORE WEEKS to get the reimbursement in to them by mail or they wouldn’t pay 06/17/3:Called MTM and spoke to Jennifer She said they need 21-days to process a request and they did not have mine and I needed to FAX it in So far I have been told to email, mail and now fax She told me to fax it in and they would pay 06/17/ 4:40pm I faxed in the request to MTM, confirmation fax received that they got it 06/01/MAILED Reimbursement Form to MTM at the address provided at the top of

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

hey mtm its me Jennie Landers again making second complaint against the driver from medivan here in reno NV. Mayra is her name it her second time picked me up but at 2:00 instead pick me up at to 2;30 from work. I keep telling here that I am supposed to stay at work until 2;30 her saying this time is I got other people to drop of I can not wait for you to get of work until 2;30. I am getting mad every time she does that . and she did wait for dell for ten minutes but she would not wait until I get of at 2;30pm. you know that irate s my big boss and I also takes not only time away from my work it really affects my paychecks it gets lower . I kept tell her I am supposed to stay until to 2;30 more then three times to day and she did you come with me or you can stay and call for another ride to come get because I can not wait for you and I get off at 3:00 she said that more then 2times also . I had to clock out early because of her. my provider Zarinea she does not want me home until after 2;30. Mayra did get home at 2;44 pm . I am not giving a review because of here she has done this to me before this is not her first time.
I like the other drivers but not her.

We will reach out to Ms [redacted] directly to resolve the issueDue to HIPAA requirements, we cannot share any other information about the complaint or resolutionThank you

MTM Bounced a check for reimbursement and I filed in Florida with the Attorney General . They have not paid me in full on another trip. I suggest you contact your State Attorney Gerney or State District Attorney's office and file a complaint.

MTM has not taken me to my last 2 appointments. The first one they canceled they told me that none of there drivers wanted to get up that early (check in for my procedure is 6:30am). The second they still couldn't find anyone. This is a procedure I need twice a week. I dont understand this there business is to provide transportation to and from appointments. Why aren't they doing it? And they wouldn't let me give them 0 stars so they have one but they suck.

For the first time in ties, MTM managed to take me to my medical appointment But they stranded me Despite following all procedures and making all required calls, no one came no one called Six, yes six, hours laterThey called and asked if I was still at the doctorThey are, in my opinion,totally incompetent

This business was found by me to be extremely incompetent and is incapable of conducting reliable services for Wisconsin residents with disabilities and/or low income clients In my opinion, the company is misusing tax payer funds, of which I pay dearly every year, as a home owner in Waukesha County I am a legal representative for a relative who lives in another county, although remains tied to Waukesha County through their MedicaidOver one week prior to the needed dental appointment, I phoned MTM and set up the transportation reservations for a trip from another county (approximately a one hour drive), to a Waukesha County, to a dental appointment Everything was verbally confirmed by the receptionist/staffOn the day of the appointment, this company sent a Milwaukee contracted driver to pick up the client in Waukesha, not in Madison, where they were supposed to pick up the client The time was hours too early! When I phoned to correct the error and set up a new trip, I was hung up on when they placed me on hold They have a policy that they can not call people back, even when it is their faultAfter calling back and spending almost minutes on the phone, they assured me that a Madison Taxi, would take the transport close to 3:to 3:14pm for a 4:20pm drop off at the dental appointment At 3:30pm, I phoned to see if the ride arrived and was told that it had notOnce again, I phoned MTM to find out what happened I was told that they sent the request over to the Madison Taxi Although, Madison Taxi, never did their part and sent a driver to complete the serviceThe disabled adult never made it to their dental appointment and was not able to provide a hour notice The dental clinic has a policy that would cause the client/patient to have to pay a $fine, for a missed appointment and/or not calling to cancel within hoursSham on MTM, for their inexcusable sloppy, negligence The tax payers of Wisconsin are paying for this service and their work and operations are horrible! What good is it to pretend to offer services, write paychecks for their employees, and not actually provide rides to medical appointments for Wisconsin's citizens?
Disgraceful!!!

My name is Stephanie and I am the director of a transportation company that provides transportation for MTM clients in Michigan(So HIPPA doesn't apply to me) We provide services for companies in Michigan and MTM is by far the worstThey DO NOT CARE if their clients receive transportation to and from medical appointmentsI can no longer call customer service for issues, I must email, and then wait 7-business days for a responseI always encourage everyone who calls my company with MTM as a transportation provider to file a complaint with Meridian insurance (the Meridian who outsourced the transportation to MTM) People have been left without transportation, left for hours without transportation, and told that there is no provider available when that is untrueMTM does not care about providing a service, they care about adding figures to their bank accountThe change in upper management will be the demise of this companyI will finish my billing and cancel my contract with MTM and encourage anyone who is stuck with them to call Meridian and complain until something is done, or switch insurance carriers altogether

They ***,they are pushing small companies out of business that do a great job for passengersThey come up with *** reasons to pushing them outLike over whelming them with trips, they give their trips to different company to push them out of business

Repeated failures to provide transportation for disabled patient for medical appointments with ***, San Marcos ,Ca Patient had fully complied with MTM procedures to obtain a rideNo one showed upComplaints fall on deaf ears When we asked what to do if nonride appears we were told to cancel medical appointment and rebook itAbsurd response and probably violates ADA

MTM has proven to me that they are NOT all about customer service In the past 12mo alone, they have *** me out of hundreds of dollars, provided extremely poor customer service, violated my HIPAA rights repeatedly, and yet I am stuck having to be subjected to their poor serviceI did not ask to be on state-funded medical I worked too hard for too many years to avoid it, but an on the job injury put me in a predicament where this was my only choice Leave it to MTM to drive it home repeatedly that I am at the mercy of their shoddy serviceFirst off, their employees (not one, TWO) told me how to submit my mileage for reimbursement I did as instructed, and after 5mo finally had to call and ask when I was going to see an of that money Their answer: since I did not submit it correctly, they would pay me for NONE of it, and no, I could not go back and resubmit for those trips Over $owed and because I was not told the proper way BY THEIR EMPLOYEES, I am out of that moneyWell, not being able to keep up repairs on my vehicle, I am not vehicle-less This is even worse Not only does MTM now dictate what warrants a trip to urgent care or the doctor (did you know that a sore throat where you cannot swallow should be scheduled with your PCP at least days out just so you don't inconvenience them? Neither did I til I needed to go to UC for it.), but also can tell you how long you can actually spend there because it is all about what is easiest for them to schedule, forget what your provider's scheduling isI LOATHE calling in to have to talk to their customer serviceEVERY call turns into a serious of untrained mns and at some point at least one supervisor has to get involved to fix what they have screwed up beyond repair *** *** *** * *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** ** *** *** *** *** *** * *** ** *** *** *** ** *** *** *** *** * ** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** * *** ** *** *** *** ** *** ** *** ** *** ** ** * *** *** *** *** *** *** ** *** ** *** *** *** *** ** *** *** *** * *** *** ** *** *** *** *** *** *** I complained after the first time, I was told by MTM that I can't pick who I ride with DAYS LATER, the *** drives me again! So now my ex knows where we live (and has shown up on my doorstep to say "I found you!") but he knows when I had surgery and my cell phone number MTM STILL tells me I have no say in who I ride with So it is okay for my privacy (personal and medical) to be completely destroyed, but I cannot refuse to ride with the company who was told there was an issue and sent that driver to transport me again? THERE IS SOMETHING SERIOUSLY WRONG WITH THAT!
There is a provider located about 10mi from me who rarely gets rides through MTM - why? Because they would rather have a company from 60mi away come here, drive all over the road, talk on their phones, and speed 15+mph over the limit regularly instead Or better yet, how about the 100mi away company come to transport me 9mi each way - that made sense too (to no one with a brain) I have called for same-day appointments and have been told "no providers are available" I hung up and called the company 10mi away to find out they were never contacted Call MTM back and their employees are less than pleased when I let them know that there IS a provider available, had they taken 90sec to call them and ask they would knowI had surgery and spent the night in the hospital I knew going in that I would stay 1-nights, depending on how well I was doing When I called the next day to request a trip home, I was told that I was not allowed to call, the hospital had to Fine, they did - and were told that there were no providers available Again, I called the one provider they never do and asked if he was available at any point that day (he was) I told the social worker at the hospital who relayed the info Do you think they would call him? no, they made me sit there and wait for hours then called my HOME to say the driver was 8mi away Luckily my kid could reach me at the hospitalConsidering the provider, I was terrified it would be my ex's buddy again - it was bad enough he took me TO the hospital and tried to pump me for information the entire trip Luckily it was not, but if I am not standing there when they pull up, that company's drivers have been known to leave before the assigned pickup time So it was a (painful) mad scramble with me nurses and a nursing student to get me downstairs, pick up meds at the pharmacy and outside in about 7min NOT ACCEPTABLEThere is obviously a legal or contractual requirement for them to have the WE CARE programThat is about as far as their caring goes - the name I have had one of their employees tell me that "beggars can't be choosers" when I called to complain about my ex's buddy telling him where we lived Are you kidding me? After the first ride with that provider and my filing a complaint, it feels like MTM has gone out of their way to put me with them every chance possible, since I no longer ride with anyone else This does not sit well with me AT ALL, but I have no recourse and certainly no say in who I can/cannot ride withSo when my ex hurts or kills my child or myself, the survivor at least knows who to name in the lawsuit, right? Thanks, MTM

They ***,they are pushing small companies out of business that do a great job for passengersThey come up with *** reasons to pushing them outLike over whelming them with trips, they give their trips to different company to push them out of business

MTM is not providing me with rides which I need to get to my doctor appointments

MTM is notoriously known for the poor quality of customer service they provide, on google or yelp they have several complaints with low rating
I have called their customer service and been told that they will only reimburse people for gas if people cannot afford it, have been hung up on and accomplished nothing calling their resolution phone number
I have e-mailed them trip logs for reimbursement and have not been paid once These are the trip logs I have never heard back on: *** *** *** *** ***
They receive tax payer money to provide a service and fail often, people give up on using them and they get to keep getting paid, it seems they have an incentive to push people away from their service