Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below When a customer signs an agreement with your store for a new bed that is what they expect to get Not a broken or damaged bed which is all I have received from your store so far (nor do they want to hear from you that they should keep receiving broken and damaged beds until you all can get it right – which is what YOU told me) What if you NEVER get it right? So far you HAVEN’T! Not to mention that I have been waiting for a bed for my daughter to sleep in since July (which is pathetic on your stores part) and the lack of communication from you and your store employees I have had to keep going to your store, because of lack of communication from your store (which is also pathetic) When the first bed was delivered with the broken headboard and a damaged foot board, I was told that I was signing for the delivery only per the driver I chased them down the street and asked them to come back to my house to see the broken and damaged furniture that they had just delivered Which they did They also took pictures and noted the paperwork to the fact I am stating When the second bed arrived My mother told the drivers that she didn’t want to sign the paperwork, because if anything was wrong with the bed she didn’t want me mad at her They told her that she was just signing for the delivery of the furniture and told her not to worry about it, because the store would take care of any problems if there was any Which there was and you know it You told me that shipping had caused that kind of damage after I showed you the pictures Now you want to tell me that this is a warranty issue and that you are being nice and not charging me for warranty delivery You also stated that these issues could be abuse to the furniture You have your nerve to say that when you know for a fact that it came broken and damaged to my house You must be totally out of your mind! Your store has never done anything right yet and has failed to deliver anything to my house without it being broken or damaged You call this exceeding expectations? Well, you are totally WRONG! Wake up and smell the roses Your grade is an F for FAILURE TO MEET ANY EXPECTATIONS! Then you have the nerve to tell the Revdex.com that you keep these items in stock Do you not know how to tell the truth? You have it on hand now, because you reordered it You have had to order this bed every time Regards, [redacted]
Mt Vernon Sleep Galleries has provided documentation including the customer's signature agreeing to the purchase agreement, as well as an accurate description and time line of the services that took place We are sorry that [redacted] is not satisfied with her purchase, and wishes to return it Unfortunately, the terms she agreed to specifically state this is not an option We are more than willing to deliver her replacement parts, and will happily uphold our end of the purchase agreement We only ask that she uphold her end of the agreement as well
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below When a customer signs an agreement with your store for a new bed that is what they expect to get Not a broken or damaged bed which is all I have received from your store so far (nor do they want to hear from you that they should keep receiving broken and damaged beds until you all can get it right – which is what YOU told me) What if you NEVER get it right? So far you HAVEN’T! Not to mention that I have been waiting for a bed for my daughter to sleep in since July (which is pathetic on your stores part) and the lack of communication from you and your store employees I have had to keep going to your store, because of lack of communication from your store (which is also pathetic) When the first bed was delivered with the broken headboard and a damaged foot board, I was told that I was signing for the delivery only per the driver I chased them down the street and asked them to come back to my house to see the broken and damaged furniture that they had just delivered Which they did They also took pictures and noted the paperwork to the fact I am stating When the second bed arrived My mother told the drivers that she didn’t want to sign the paperwork, because if anything was wrong with the bed she didn’t want me mad at her They told her that she was just signing for the delivery of the furniture and told her not to worry about it, because the store would take care of any problems if there was any Which there was and you know it You told me that shipping had caused that kind of damage after I showed you the pictures Now you want to tell me that this is a warranty issue and that you are being nice and not charging me for warranty delivery You also stated that these issues could be abuse to the furniture You have your nerve to say that when you know for a fact that it came broken and damaged to my house You must be totally out of your mind! Your store has never done anything right yet and has failed to deliver anything to my house without it being broken or damaged You call this exceeding expectations? Well, you are totally WRONG! Wake up and smell the roses Your grade is an F for FAILURE TO MEET ANY EXPECTATIONS! Then you have the nerve to tell the Revdex.com that you keep these items in stock Do you not know how to tell the truth? You have it on hand now, because you reordered it You have had to order this bed every time Regards, [redacted]
Mt Vernon Sleep Galleries has provided documentation including the customer's signature agreeing to the purchase agreement, as well as an accurate description and time line of the services that took place We are sorry that [redacted] is not satisfied with her purchase, and wishes to return it Unfortunately, the terms she agreed to specifically state this is not an option We are more than willing to deliver her replacement parts, and will happily uphold our end of the purchase agreement We only ask that she uphold her end of the agreement as well