To whom it may concern,This response is in regards to a recently filed Revdex.com complaint made by a [redacted] *** [redacted] purchased a Ragdoll kitten from Petland Fairfax on 9/9/First and foremost Petland Fairfax is sorry to hear of the customer's negative experience at our store, as this is never anticipated by Petland FairfaxAt this time [redacted] would have been provided a copy of the store warranty, in which she would have signed Stating she read, understood, and agreed to the stores warrantyA copy of this warranty has been provided with this response to reflect my statements.Petland Fairfax provides all medical information and documentation on the puppy/kitten that is being adopted that dayPetland Fairfax also goes through the warranty with the customers to assure they have a clear understanding of the provisions in said warranty [redacted] had initially gone to the contracted veterinarian for Petland Fairfax being [redacted] Animal HospitalThe veterinarian is a licensed veterinarian in the state of Virginia, and provides his opinion and expertise on what medications, if any, are needed to remedy a condition.The customer makes a mention of undescended testicles on her kittenThe testicles have the ability to drop up to that age of months on a kittenIf in the event the testicles did not drop, Petland Fairfax would cover the portion of the cryptorchid procedure at [redacted] Animal Hospital onlyThe customer [redacted] decided to go forward with treatment through her personal wet which is not an affiliated veterinary clinic of Petland FairfaxPetland Fairfax warranty clearly states that there would be no reimbursement on any invoice incurred at any other veterinarian other than [redacted] Animal HospitalThe customer would have initialed multiple places acknowledging this.Petland Fairfax is sorry for any and all confusion or frustration however had the customer followed her warranty, Coverage would have been provided
To whom it may concern:This letter is in response to the recent complaint filed by customer *** ***, Customer purchased a male Shih tzu from the Fairfax Petland location on 9/10/The following business day, the customer elected to return the puppy to Petland, Petland strongly feels that
purchasing a puppy should not be an impulsive decision, and it is our customer's responsibility to understand that they are making a decision for the lifetime of the puppy, Petland incurs considerable expense and risk when a puppy leaves our store, While we do not loan our puppies out we do understand that sometimes our Customers decide that they have made a mistake in purchasing a puppy.Per our hr puppy love return policy, if the customer decides within the first hrs after purchase that they are unable to keep their puppy, the puppy may be returned and the buyer will receive a full store credit towards the purchase of another puppy or kitten only, the credit may not be used towards any other goods or Services,The customer signed and agreed to the terms of the contract and return policy at the time of purchase, Unfortunately, we are unable to offer a refund at this time, The customer may come in and choose a new puppy or kitten to full fill their purchase credit when they are ready.Sincerely,Petland Fairfax
To Whom is may concern,*** *** purchased a Newfoundland puppy from Petland Fairfax on 3/5/Customer first called into Solutions.pet on 5/17/2016, over two month from purchaseCustomer advised that the puppy was diagnosed with Tapeworms, and WhipwormsThe mother of *** called
in on 5/18/advising of rectal bleeding, however there was no diagnosis for this concernThe customer at this time, was far passed her initial day viral warranty offered to her from Petland Fairfax. On 5/19/the customer called back and advised that she believed her puppy was a mixed breedThe customer's puppy was AKC (American Kennel Club) registered which is the highest, longest lasting, and more reputable registry to date, in which only registers purebred puppiesSolutions.pet advised the customer to follow up with the AKC if she had concerns on the lineage of her puppy. *** *** called in again on 5/24/and advised that they were going to have to euthanize the puppy and were still unsure of a diagnosisThe customer advised that they may need to do a procedure for a colon concern however they were unable to pay for the cost of the procedure. Petland Fairfax had offered and provided the customer a full refund of the price of her puppy which was $This resolution goes far beyond what the warranty would offer the customerThe warranty offers customer a full credit towards an additional companion from the Petland Fairfax, however in light of the situation, Petland Fairfax provided a refund to the customerThis refund was provided to the customer via cancellation of the Petland Credit Card in the amount of $1500, and the remainder of was refunded to the customer's personal credit card
This response is in regards to the previous response from the customer, [redacted]. The customer states that the previous statements are incorrect, however most of the conversations were between her mother and the Solutions department for Petland Fairfax, so the customer has no recollection of these conversations due to her not being a part of them. All conversations are documented and recorded.[redacted] called the Solutions department for the first time ever on 5/17/2016 which is 2 months and 12 days passed the purchase date of 3/5/2016. The customer advised that the puppy has been bleeding since purchase, however never made a phone call until 5/17/2016 to report the issue. Customer advised that her puppy was dealing with different types of worms with her puppy. [redacted]s mother called the following day, providing an update on the puppy, and that there was not a confirmed diagnosis made as of yet. Blood Work was to be done for more information. The Solutions department advised that the customer was at this time passed her 10 day viral warranty and the diagnosis needed to be something hereditary/congenital to process the claim. 5/19/2016 the customers called back and advised that they did bloodwork on the puppy and were awaiting results. Customer requested reimbursement on diagnostics which under the warranty that they signed, read, and agreed to on the date of purchase, are not covered. Customer asked about using a wet closer to her home, she was advised that that would be fine, but not covered under warranty, she understood. On 5/24/2016 the customer's mother called back with an update on the bloodwork, and that the results are abnormal. Customer did not provide a diagnosis as of yet, nor a letter of diagnosis. On 5/25/2016 the mother called back and they were contemplating euthanasia for their puppy due to a surgery that was needed to correct the issue. Solutions requested all wet paperwork from the customer. 7 days later the mother [redacted] called back and advised that they consulted with another wet and the surgery was too costly for them, so she was looking into rescue organizations to assist them. On 6/4/2016 the customers called in advising they euthanized the puppy. [redacted], the customer's mother was the main contact for this claim. She advised that she was not wanting to get another puppy from the Petland Fairfax and was requesting only the price of the puppy refunded to their card/financing. After discussion, Petland Fairfax agreed to go above and beyond the warranty and refund the price of the puppy (S3075.00) to the customer. The customer received a refund of $2210.00 on her [redacted] Card, and a credit of $1500 back onto her Petland Credit Card. This amount includes the tax that was refunded as well. The Petland Fairfax went well above their warranty by offering the customer a refund, and the customer should follow up with Petland Credit Card about an remaining refund she is Owed.
We can sit here all day and go back and forth...this dog was as good as dead the day she was purchased. She was taken into Petland's preferred vet one day after purchase for her bleeding at which point a Parvo test was taken. This pup vomited continually, had worms by the boatload and never once had a decent bowel movement...just pools of blood. I sleep well at night knowing I did everything I could for this pup. All vet records are available to which Petland has all copies. All funds were not returned to my credit card as Petland states. A little over $1,700 was returned to my [redacted] account...not the $2,100 stated. I can in fact demonstrate proof to that effect. My mother did in fact assist me through the entire nightmare with my pup and that is a fact. Petland knowingly sold me a dead dog walking and we can sit here all day long and go back and forth however it is a matter of fact. Purchasing an animal at a Pet store is a mistake that I will never make again in my lifetime. Lesson learned...the hard way.
To whom it may concern,This response is in regards to a recently filed Revdex.com complaint made by a [redacted] purchased a Ragdoll kitten from Petland Fairfax on 9/9/2016. First and foremost Petland Fairfax is sorry to hear of the customer's negative experience at our store, as this is...
never anticipated by Petland Fairfax. At this time [redacted] would have been provided a copy of the store warranty, in which she would have signed Stating she read, understood, and agreed to the stores warranty. A copy of this warranty has been provided with this response to reflect my statements.Petland Fairfax provides all medical information and documentation on the puppy/kitten that is being adopted that day. Petland Fairfax also goes through the warranty with the customers to assure they have a clear understanding of the provisions in said warranty. [redacted] had initially gone to the contracted veterinarian for Petland Fairfax being [redacted] Animal Hospital. The veterinarian is a licensed veterinarian in the state of Virginia, and provides his opinion and expertise on what medications, if any, are needed to remedy a condition.The customer makes a mention of undescended testicles on her kitten. The testicles have the ability to drop up to that age of 6 months on a kitten. If in the event the testicles did not drop, Petland Fairfax would cover the portion of the cryptorchid procedure at [redacted] Animal Hospital only. The customer [redacted] decided to go forward with treatment through her personal wet which is not an affiliated veterinary clinic of Petland Fairfax. Petland Fairfax warranty clearly states that there would be no reimbursement on any invoice incurred at any other veterinarian other than [redacted] Animal Hospital. The customer would have initialed multiple places acknowledging this.Petland Fairfax is sorry for any and all confusion or frustration however had the customer followed her warranty, Coverage would have been provided.
To whom it may concern,This response is in regards to a recently filed Revdex.com complaint made by a [redacted] *** [redacted] purchased a Ragdoll kitten from Petland Fairfax on 9/9/First and foremost Petland Fairfax is sorry to hear of the customer's negative experience at our store, as this is never anticipated by Petland FairfaxAt this time [redacted] would have been provided a copy of the store warranty, in which she would have signed Stating she read, understood, and agreed to the stores warrantyA copy of this warranty has been provided with this response to reflect my statements.Petland Fairfax provides all medical information and documentation on the puppy/kitten that is being adopted that dayPetland Fairfax also goes through the warranty with the customers to assure they have a clear understanding of the provisions in said warranty [redacted] had initially gone to the contracted veterinarian for Petland Fairfax being [redacted] Animal HospitalThe veterinarian is a licensed veterinarian in the state of Virginia, and provides his opinion and expertise on what medications, if any, are needed to remedy a condition.The customer makes a mention of undescended testicles on her kittenThe testicles have the ability to drop up to that age of months on a kittenIf in the event the testicles did not drop, Petland Fairfax would cover the portion of the cryptorchid procedure at [redacted] Animal Hospital onlyThe customer [redacted] decided to go forward with treatment through her personal wet which is not an affiliated veterinary clinic of Petland FairfaxPetland Fairfax warranty clearly states that there would be no reimbursement on any invoice incurred at any other veterinarian other than [redacted] Animal HospitalThe customer would have initialed multiple places acknowledging this.Petland Fairfax is sorry for any and all confusion or frustration however had the customer followed her warranty, Coverage would have been provided
To whom it may concern:This letter is in response to the recent complaint filed by customer *** ***, Customer purchased a male Shih tzu from the Fairfax Petland location on 9/10/The following business day, the customer elected to return the puppy to Petland, Petland strongly feels that
purchasing a puppy should not be an impulsive decision, and it is our customer's responsibility to understand that they are making a decision for the lifetime of the puppy, Petland incurs considerable expense and risk when a puppy leaves our store, While we do not loan our puppies out we do understand that sometimes our Customers decide that they have made a mistake in purchasing a puppy.Per our hr puppy love return policy, if the customer decides within the first hrs after purchase that they are unable to keep their puppy, the puppy may be returned and the buyer will receive a full store credit towards the purchase of another puppy or kitten only, the credit may not be used towards any other goods or Services,The customer signed and agreed to the terms of the contract and return policy at the time of purchase, Unfortunately, we are unable to offer a refund at this time, The customer may come in and choose a new puppy or kitten to full fill their purchase credit when they are ready.Sincerely,Petland Fairfax
To Whom is may concern,*** *** purchased a Newfoundland puppy from Petland Fairfax on 3/5/Customer first called into Solutions.pet on 5/17/2016, over two month from purchaseCustomer advised that the puppy was diagnosed with Tapeworms, and WhipwormsThe mother of *** called
in on 5/18/advising of rectal bleeding, however there was no diagnosis for this concernThe customer at this time, was far passed her initial day viral warranty offered to her from Petland Fairfax. On 5/19/the customer called back and advised that she believed her puppy was a mixed breedThe customer's puppy was AKC (American Kennel Club) registered which is the highest, longest lasting, and more reputable registry to date, in which only registers purebred puppiesSolutions.pet advised the customer to follow up with the AKC if she had concerns on the lineage of her puppy. *** *** called in again on 5/24/and advised that they were going to have to euthanize the puppy and were still unsure of a diagnosisThe customer advised that they may need to do a procedure for a colon concern however they were unable to pay for the cost of the procedure. Petland Fairfax had offered and provided the customer a full refund of the price of her puppy which was $This resolution goes far beyond what the warranty would offer the customerThe warranty offers customer a full credit towards an additional companion from the Petland Fairfax, however in light of the situation, Petland Fairfax provided a refund to the customerThis refund was provided to the customer via cancellation of the Petland Credit Card in the amount of $1500, and the remainder of was refunded to the customer's personal credit card
This response is in regards to the previous response from the customer, [redacted]. The customer states that the previous statements are incorrect, however most of the conversations were between her mother and the Solutions department for Petland Fairfax, so the customer has no recollection of these conversations due to her not being a part of them. All conversations are documented and recorded.[redacted] called the Solutions department for the first time ever on 5/17/2016 which is 2 months and 12 days passed the purchase date of 3/5/2016. The customer advised that the puppy has been bleeding since purchase, however never made a phone call until 5/17/2016 to report the issue. Customer advised that her puppy was dealing with different types of worms with her puppy. [redacted]s mother called the following day, providing an update on the puppy, and that there was not a confirmed diagnosis made as of yet. Blood Work was to be done for more information. The Solutions department advised that the customer was at this time passed her 10 day viral warranty and the diagnosis needed to be something hereditary/congenital to process the claim. 5/19/2016 the customers called back and advised that they did bloodwork on the puppy and were awaiting results. Customer requested reimbursement on diagnostics which under the warranty that they signed, read, and agreed to on the date of purchase, are not covered. Customer asked about using a wet closer to her home, she was advised that that would be fine, but not covered under warranty, she understood. On 5/24/2016 the customer's mother called back with an update on the bloodwork, and that the results are abnormal. Customer did not provide a diagnosis as of yet, nor a letter of diagnosis. On 5/25/2016 the mother called back and they were contemplating euthanasia for their puppy due to a surgery that was needed to correct the issue. Solutions requested all wet paperwork from the customer. 7 days later the mother [redacted] called back and advised that they consulted with another wet and the surgery was too costly for them, so she was looking into rescue organizations to assist them. On 6/4/2016 the customers called in advising they euthanized the puppy. [redacted], the customer's mother was the main contact for this claim. She advised that she was not wanting to get another puppy from the Petland Fairfax and was requesting only the price of the puppy refunded to their card/financing. After discussion, Petland Fairfax agreed to go above and beyond the warranty and refund the price of the puppy (S3075.00) to the customer. The customer received a refund of $2210.00 on her [redacted] Card, and a credit of $1500 back onto her Petland Credit Card. This amount includes the tax that was refunded as well. The Petland Fairfax went well above their warranty by offering the customer a refund, and the customer should follow up with Petland Credit Card about an remaining refund she is Owed.
We can sit here all day and go back and forth...this dog was as good as dead the day she was purchased. She was taken into Petland's preferred vet one day after purchase for her bleeding at which point a Parvo test was taken. This pup vomited continually, had worms by the boatload and never once had a decent bowel movement...just pools of blood. I sleep well at night knowing I did everything I could for this pup. All vet records are available to which Petland has all copies. All funds were not returned to my credit card as Petland states. A little over $1,700 was returned to my [redacted] account...not the $2,100 stated. I can in fact demonstrate proof to that effect. My mother did in fact assist me through the entire nightmare with my pup and that is a fact. Petland knowingly sold me a dead dog walking and we can sit here all day long and go back and forth however it is a matter of fact. Purchasing an animal at a Pet store is a mistake that I will never make again in my lifetime. Lesson learned...the hard way.
To whom it may concern,This response is in regards to a recently filed Revdex.com complaint made by a [redacted] purchased a Ragdoll kitten from Petland Fairfax on 9/9/2016. First and foremost Petland Fairfax is sorry to hear of the customer's negative experience at our store, as this is...
never anticipated by Petland Fairfax. At this time [redacted] would have been provided a copy of the store warranty, in which she would have signed Stating she read, understood, and agreed to the stores warranty. A copy of this warranty has been provided with this response to reflect my statements.Petland Fairfax provides all medical information and documentation on the puppy/kitten that is being adopted that day. Petland Fairfax also goes through the warranty with the customers to assure they have a clear understanding of the provisions in said warranty. [redacted] had initially gone to the contracted veterinarian for Petland Fairfax being [redacted] Animal Hospital. The veterinarian is a licensed veterinarian in the state of Virginia, and provides his opinion and expertise on what medications, if any, are needed to remedy a condition.The customer makes a mention of undescended testicles on her kitten. The testicles have the ability to drop up to that age of 6 months on a kitten. If in the event the testicles did not drop, Petland Fairfax would cover the portion of the cryptorchid procedure at [redacted] Animal Hospital only. The customer [redacted] decided to go forward with treatment through her personal wet which is not an affiliated veterinary clinic of Petland Fairfax. Petland Fairfax warranty clearly states that there would be no reimbursement on any invoice incurred at any other veterinarian other than [redacted] Animal Hospital. The customer would have initialed multiple places acknowledging this.Petland Fairfax is sorry for any and all confusion or frustration however had the customer followed her warranty, Coverage would have been provided.