See attachment for response in its entirety.The customer acknowledged knowing about the leak prior to receiving the water bill.A City employee met with the customer to determine the source of a leak, which was a toiletThe customer service representative explained that he billed amount could not be adjusted because the water went thru the sewer and instead offered to set up a payment plan to pay off over one year.Sincerely,
See attachment for response in its entirety.The customer acknowledged knowing about the leak prior to receiving the water bill.A City employee met with the customer to determine the source of a leak, which was a toiletThe customer service representative explained that he billed amount could not be adjusted because the water went thru the sewer and instead offered to set up a payment plan to pay off over one year.Sincerely,