Round Rock Toyota would like to say how sorry we are that Mr [redacted] had to resort to reaching out to Revdex.com to get help with his cancellation We accept full responsibility and are terribly disheartened that we put a customer through this There is a chain of events and a string of people that are no longer here that we could go through but at the end of the day it is completely our fault We apologize to Mr [redacted] and have reached out to him personally We are hand walking his cancellation through every step to help expedite the cancellation and will also be giving Mr [redacted] a gas card for all of the trouble we have needlessly put him throughThis is not who we are or how we do business We are tightening up processes in our cancellation department to make sure this doesn't happen again Thank you
Dear Revdex.com, Mr [redacted] brought his vehicle in on 5/12/for us to diagnose a “Thumping or Jerking” sensation that he felt when he let off the gas Our Technician test drove the vehicle and determined that he had two motor mounts that needed to be replaced based on his inspection He felt what he described as a harsh reengagement issue with the transmission but was unsure if it was related to the bad mounts or the transmission He suggested that we replace the mounts which we knew were bad and go from there He also did tell Mr [redacted] that there was a chance that the mounts would take care of the problem After we replaced the mounts, our Technician test drove the vehicle and noticed the harsh reengagement still existed and would require further repairs Our Advisor contacted Mr [redacted] and informed him that there still was an issue He became upset and stated that we promised him that the mounts would solve the problem Our Advisor took his concerns to our Manager, [redacted] , and [redacted] agreed to put his old mounts back on and refund 100% of his money We did this freely and because Mr [redacted] stated that we said it would solve his problem He did not threaten us or go “ballistic.” We simply decided to do the right thing by refunding the money due to the apparent miscommunication To state that we are purposely practicing unethical behaviors is not supported very well by the fact that we readily refunded him his money We made a mistake and we gave him his money back In my experience, unethical shops don’t do that I am not sure what he means that his “body is separated” now but we do know that we reinstalled his broken motor mounts at his request and that may be part of his problemRegarding his claim that we have the worst mechanics working here, I must say that the Technician that worked on his vehicle is a year employee with an excellent work history and track record He is a Master Diagnostic Technician (MDT), certified by Toyota and a Team Leader for our shop While certainly not perfect, he is routinely counted on for his ability to properly diagnose vehicles and has done an excellent job for us We would never tolerate any one of our employees to intentionally harm a vehicle for any reason and doubt very seriously that our Tech would risk his year career over Mr***’s vehicleSince we refunded him his money immediately, we respectfully request that the Revdex.com close this complaint
Complaint: [redacted] I am rejecting this response because: I am totally questioning the integrity of this business Last Monday I purchased a [redacted] Toyota Camry with very high mileage They showed me one negotiated price which I refused The salesman then came back and showed me another with the monthly payment reduced He told me that the manager had come down on the price of the car by $ What they really did was increase the amount of my down payment from $to $to decrease the payment Yes, I initialized this but did not realize at the time how they came to a lower number I had repeatedly told them that I wanted to sleep on it and contact my bank I was rushed into financing and given a really high interest rate and a $warrantyI tried to bring the car back the next day after finding out how much insurance was going to cost My only option at this point was to trade the car in They would not take the other car back and would not purchase it without another sale I asked to trade the [redacted] and my Jeep in for one that better fit my needs since the insurance was too high for my sonThey offered me $5,less than the list price of the car I had also noticed at this time that the car was listed at $10,online I told the salesman this and he repeated that the manager had come down on the price I did not take their offer on that car and decided to keep itUnfortunately for me, I did trade in my OTHER car and got a fairly decent deal on a [redacted] Camry (although I'm not so sure) I wish I had never purchased since they are asking why I would purchase another car from them However I was charged $warranty on a certified car and a very high interest rate I am not complaining about this deal I have cancelled the warranty on both vehicles I was never told the final cost of the warranties - I found that in the paperwork I have also refinanced both cars from over 5% interest rates to 2.15% Tuesday evening, I was looking into selling the [redacted] Camry on my own when I realized that I had paid full list price for the car I spoke with the sales manager yesterday since the general manager would only see you by appointment I wanted to know how they got to $12,dollars for the price of the car plus sales tax That's when they showed me the papers I had initialized and I realized the only thing that had changed to lower the price of the car was the amount of the deposit I told the sales manager how they tricked me and he did not believe me and would not do anything about it He didn't make the deal so he didn't know what went on He said he had no way of looking up the list price of the car or the price online once it comes down off the internet I again asked to speak to the general manager but she was unavailable The receptionist could not schedule an appointment for me with the general manager but gave me a number to call I cancelled both warranties and left I then contacted a reputable dealership that has purchased cars from me before The salesman looked up the car and told me that the car was in an accident in *** He could not even give me $for it He told me the car was listed at $10,online last week which was way too high for that car Out the door, I paid over $16,($of that is the cancelled warranty) for a car that I can't even sell for $ I have been given the complete run-around and been lied to every step of the wayI tried to call the general manager yesterday to get her voice mail I was transferred several times and I'm not sure who I finally left a message for Their Revdex.com response back to me doesn't even address the correct complaint and says I traded in the [redacted] car I did not trade in the [redacted] because the salesman said what he would do and I took his advice At this point they can take both cars back I have lost $in cash that I don't have Regards, [redacted]
Mrs [redacted] has truly been questioning our integrity There is no car deal that is worth that She accused of changing the price on line, however, we have a database that keeps track of every price change She is mistaken She also accused us of changing the price during negotiation She came back in after her second purchase and we showed her every single piece of paper from the very first price shown...with HER initials on it and the price did NOT go up She felt rushed? We close at 9pm and we stayed here until 10:with her? She felt so rushed and pushed the first time she was here....yet when she came back in the next day and was informed she couldn't bring the car back because our paperwork is processed immediately thru e-contract..she purchased Another one? We offered to trade her out of the car she no longer wanted She agreed to do so The price never changed and all of the documentation shows that....when she came in we actually gave her the copies I referenced here It was then that she tried to say the price was lower on line I will be happy to send the Revdex.com the copy of our data base showing this never happened When we make a mistake or treat a customer badly we will always stand up and do the right thing However, when we do every thing right it is not right to have our integrity and ethics questioned We want to do right by every customer and we will never stoop to the levels we are being accused of We will be happy to cancel the warranty for Mrs [redacted] , if she wishes This money will be refunded to her and the bank that she financed with to reduce her overall loan amount I hate that she is unhappy with her purchase Her first...and now her second However, Round Rock Toyota stands firm in the fact that we did nothing wrong in our dealings with Mrs [redacted] and we have all of the documentation to show this I hate to speak so stronglyHowever, reading the words "ripped me off" when I see how hard our team works for each customer is unfair and unfounded
Complaint: [redacted] I am rejecting this response because:Round Rock Toyota never made any effort to contact us when the lenses became available If they had told us the two times we called that we needed to keep checking back with them for status on the backorder, we would have called them every week, however, we were twice assured by Round Rock Toyota that we would be called when the parts came inWe do not feel we should have to pay for half the cost of replacing the lenses when the error in not advising the parts were received was made by Round Rock Toyota Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: We do not believe we should have to pay any of the cost to replace the headlight assemblies as the cutoff date to replace them under the warranty enhancement was missed due to Round Rock Toyota failing to notify us the parts were in stock If they had called us as promised there would have been no out of pocket costs Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I specifically asked him if he was sure it was the motor mounts because multiple mechanics tested them and said there was no movementHe said he was absolutely sureThat is completely that he said it could be something elseThere is no way I would have had them replaced if he was not sure because I was 99% sure it was not the motor mounts and I asked the representative to speak with the mechanic after she ALSO told me the mechanic that he was sureYeah, it's just my word against your mafia organization I guessThere is no way I will accept your response and even after this long of thinking about it I still feel your actions were unjust and something needs to be done to protect other people from you.A master technician could not identify what I discovered was a known problem on my model with the TPSLook it up, it causes jerking when acceleratingI find it completely insane that you would defend throwing very expensive parts at a problem as a way of diagnosing itI don't care how long he's worked there or if he can bend forks with his mindThat is your response? He's a master technician? Every mechanic I've talked to says that's completely insaneNo other mechanic wanted to just start replacing things to diagnose it.The body next to where the motor mount is that he replaced is now separating from my car Regards, [redacted] ***
Good Afternoon I would like to help Mr [redacted] ..however, I am a little confused The factory warranty(just like with any manufacturer) is the most extensive There is nothing better You can extend the manufacturer warranty, which Mr [redacted] did However, the factory(manufacturer) does not cover any wear and items...nor does any warranty, unless a specific tire warranty is purchased wear and tear items include tires, batteries and filters They are meant to wear out This is why no manufacturer covers those items Mr [redacted] is still under that factory warranty We apologize that the warranty was not explained properly I am referencing the factory warranty because I want to make sure that Toyota(just like every other brand) does not cover those items under there factory warranty either There is no such warranty that covers everything I would be happy to refund the $for Mr [redacted] service, however, I feel as if he should also consider cancelling the warranty he purchased If he is under the impression that it covers everything....that is not the caseThere is no need to continue his frustration as I would not be in a position to refund any other items, as they wear out He can facilitate that with our finance department I wish that warranties covered wear and tear items.....they just don't and never haveBumper to bumper is true....but the important part is "except for wear and tear" I apologize if that part wasn't heard or read in the booklet and in the warranty I will make sure that we are always presenting that more clearly Not just in finance, however, but when we are delivering the car without an extended warranty because the extended warranty and the factory warranty are one and the same
Round Rock Toyota would like to say how sorry we are that Mr [redacted] had to resort to reaching out to Revdex.com to get help with his cancellation We accept full responsibility and are terribly disheartened that we put a customer through this There is a chain of events and a string of people that are no longer here that we could go through but at the end of the day it is completely our fault We apologize to Mr [redacted] and have reached out to him personally We are hand walking his cancellation through every step to help expedite the cancellation and will also be giving Mr [redacted] a gas card for all of the trouble we have needlessly put him throughThis is not who we are or how we do business We are tightening up processes in our cancellation department to make sure this doesn't happen again Thank you
Dear Revdex.com, Mr [redacted] brought his vehicle in on 5/12/for us to diagnose a “Thumping or Jerking” sensation that he felt when he let off the gas Our Technician test drove the vehicle and determined that he had two motor mounts that needed to be replaced based on his inspection He felt what he described as a harsh reengagement issue with the transmission but was unsure if it was related to the bad mounts or the transmission He suggested that we replace the mounts which we knew were bad and go from there He also did tell Mr [redacted] that there was a chance that the mounts would take care of the problem After we replaced the mounts, our Technician test drove the vehicle and noticed the harsh reengagement still existed and would require further repairs Our Advisor contacted Mr [redacted] and informed him that there still was an issue He became upset and stated that we promised him that the mounts would solve the problem Our Advisor took his concerns to our Manager, [redacted] , and [redacted] agreed to put his old mounts back on and refund 100% of his money We did this freely and because Mr [redacted] stated that we said it would solve his problem He did not threaten us or go “ballistic.” We simply decided to do the right thing by refunding the money due to the apparent miscommunication To state that we are purposely practicing unethical behaviors is not supported very well by the fact that we readily refunded him his money We made a mistake and we gave him his money back In my experience, unethical shops don’t do that I am not sure what he means that his “body is separated” now but we do know that we reinstalled his broken motor mounts at his request and that may be part of his problemRegarding his claim that we have the worst mechanics working here, I must say that the Technician that worked on his vehicle is a year employee with an excellent work history and track record He is a Master Diagnostic Technician (MDT), certified by Toyota and a Team Leader for our shop While certainly not perfect, he is routinely counted on for his ability to properly diagnose vehicles and has done an excellent job for us We would never tolerate any one of our employees to intentionally harm a vehicle for any reason and doubt very seriously that our Tech would risk his year career over Mr***’s vehicleSince we refunded him his money immediately, we respectfully request that the Revdex.com close this complaint
Complaint: [redacted] I am rejecting this response because: I am totally questioning the integrity of this business Last Monday I purchased a [redacted] Toyota Camry with very high mileage They showed me one negotiated price which I refused The salesman then came back and showed me another with the monthly payment reduced He told me that the manager had come down on the price of the car by $ What they really did was increase the amount of my down payment from $to $to decrease the payment Yes, I initialized this but did not realize at the time how they came to a lower number I had repeatedly told them that I wanted to sleep on it and contact my bank I was rushed into financing and given a really high interest rate and a $warrantyI tried to bring the car back the next day after finding out how much insurance was going to cost My only option at this point was to trade the car in They would not take the other car back and would not purchase it without another sale I asked to trade the [redacted] and my Jeep in for one that better fit my needs since the insurance was too high for my sonThey offered me $5,less than the list price of the car I had also noticed at this time that the car was listed at $10,online I told the salesman this and he repeated that the manager had come down on the price I did not take their offer on that car and decided to keep itUnfortunately for me, I did trade in my OTHER car and got a fairly decent deal on a [redacted] Camry (although I'm not so sure) I wish I had never purchased since they are asking why I would purchase another car from them However I was charged $warranty on a certified car and a very high interest rate I am not complaining about this deal I have cancelled the warranty on both vehicles I was never told the final cost of the warranties - I found that in the paperwork I have also refinanced both cars from over 5% interest rates to 2.15% Tuesday evening, I was looking into selling the [redacted] Camry on my own when I realized that I had paid full list price for the car I spoke with the sales manager yesterday since the general manager would only see you by appointment I wanted to know how they got to $12,dollars for the price of the car plus sales tax That's when they showed me the papers I had initialized and I realized the only thing that had changed to lower the price of the car was the amount of the deposit I told the sales manager how they tricked me and he did not believe me and would not do anything about it He didn't make the deal so he didn't know what went on He said he had no way of looking up the list price of the car or the price online once it comes down off the internet I again asked to speak to the general manager but she was unavailable The receptionist could not schedule an appointment for me with the general manager but gave me a number to call I cancelled both warranties and left I then contacted a reputable dealership that has purchased cars from me before The salesman looked up the car and told me that the car was in an accident in *** He could not even give me $for it He told me the car was listed at $10,online last week which was way too high for that car Out the door, I paid over $16,($of that is the cancelled warranty) for a car that I can't even sell for $ I have been given the complete run-around and been lied to every step of the wayI tried to call the general manager yesterday to get her voice mail I was transferred several times and I'm not sure who I finally left a message for Their Revdex.com response back to me doesn't even address the correct complaint and says I traded in the [redacted] car I did not trade in the [redacted] because the salesman said what he would do and I took his advice At this point they can take both cars back I have lost $in cash that I don't have Regards, [redacted]
Mrs [redacted] has truly been questioning our integrity There is no car deal that is worth that She accused of changing the price on line, however, we have a database that keeps track of every price change She is mistaken She also accused us of changing the price during negotiation She came back in after her second purchase and we showed her every single piece of paper from the very first price shown...with HER initials on it and the price did NOT go up She felt rushed? We close at 9pm and we stayed here until 10:with her? She felt so rushed and pushed the first time she was here....yet when she came back in the next day and was informed she couldn't bring the car back because our paperwork is processed immediately thru e-contract..she purchased Another one? We offered to trade her out of the car she no longer wanted She agreed to do so The price never changed and all of the documentation shows that....when she came in we actually gave her the copies I referenced here It was then that she tried to say the price was lower on line I will be happy to send the Revdex.com the copy of our data base showing this never happened When we make a mistake or treat a customer badly we will always stand up and do the right thing However, when we do every thing right it is not right to have our integrity and ethics questioned We want to do right by every customer and we will never stoop to the levels we are being accused of We will be happy to cancel the warranty for Mrs [redacted] , if she wishes This money will be refunded to her and the bank that she financed with to reduce her overall loan amount I hate that she is unhappy with her purchase Her first...and now her second However, Round Rock Toyota stands firm in the fact that we did nothing wrong in our dealings with Mrs [redacted] and we have all of the documentation to show this I hate to speak so stronglyHowever, reading the words "ripped me off" when I see how hard our team works for each customer is unfair and unfounded
Complaint: [redacted] I am rejecting this response because:Round Rock Toyota never made any effort to contact us when the lenses became available If they had told us the two times we called that we needed to keep checking back with them for status on the backorder, we would have called them every week, however, we were twice assured by Round Rock Toyota that we would be called when the parts came inWe do not feel we should have to pay for half the cost of replacing the lenses when the error in not advising the parts were received was made by Round Rock Toyota Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: We do not believe we should have to pay any of the cost to replace the headlight assemblies as the cutoff date to replace them under the warranty enhancement was missed due to Round Rock Toyota failing to notify us the parts were in stock If they had called us as promised there would have been no out of pocket costs Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I specifically asked him if he was sure it was the motor mounts because multiple mechanics tested them and said there was no movementHe said he was absolutely sureThat is completely that he said it could be something elseThere is no way I would have had them replaced if he was not sure because I was 99% sure it was not the motor mounts and I asked the representative to speak with the mechanic after she ALSO told me the mechanic that he was sureYeah, it's just my word against your mafia organization I guessThere is no way I will accept your response and even after this long of thinking about it I still feel your actions were unjust and something needs to be done to protect other people from you.A master technician could not identify what I discovered was a known problem on my model with the TPSLook it up, it causes jerking when acceleratingI find it completely insane that you would defend throwing very expensive parts at a problem as a way of diagnosing itI don't care how long he's worked there or if he can bend forks with his mindThat is your response? He's a master technician? Every mechanic I've talked to says that's completely insaneNo other mechanic wanted to just start replacing things to diagnose it.The body next to where the motor mount is that he replaced is now separating from my car Regards, [redacted] ***
Good Afternoon I would like to help Mr [redacted] ..however, I am a little confused The factory warranty(just like with any manufacturer) is the most extensive There is nothing better You can extend the manufacturer warranty, which Mr [redacted] did However, the factory(manufacturer) does not cover any wear and items...nor does any warranty, unless a specific tire warranty is purchased wear and tear items include tires, batteries and filters They are meant to wear out This is why no manufacturer covers those items Mr [redacted] is still under that factory warranty We apologize that the warranty was not explained properly I am referencing the factory warranty because I want to make sure that Toyota(just like every other brand) does not cover those items under there factory warranty either There is no such warranty that covers everything I would be happy to refund the $for Mr [redacted] service, however, I feel as if he should also consider cancelling the warranty he purchased If he is under the impression that it covers everything....that is not the caseThere is no need to continue his frustration as I would not be in a position to refund any other items, as they wear out He can facilitate that with our finance department I wish that warranties covered wear and tear items.....they just don't and never haveBumper to bumper is true....but the important part is "except for wear and tear" I apologize if that part wasn't heard or read in the booklet and in the warranty I will make sure that we are always presenting that more clearly Not just in finance, however, but when we are delivering the car without an extended warranty because the extended warranty and the factory warranty are one and the same