Mud Factor

Initial Business Response / [redacted] (1000, 13, 2016/02/17) */ Hello, I apologize for the delay, however [redacted] along with all Arizona participants were refunded back in JanuaryPlease see attached, and if you need the 'details' page with more of her personal info just let us knowBut our payment processing company has verified that she was in fact refunded back in JanuaryPlease let us know if you'd like any further documentation with her personal info on it, as we normally don't send that information outThanks

Initial Business Response /* (1000, 5, 2015/08/17) */
Filer has emailed us several times demanding a refund for registering his son up for a running eventHe claims via email that he did not complete the transactionWe reminded him that the process to register requires his interaction only, and
was completedWe have a strict NO REFUND policy, as stated during the registration process, and terms the filer agreed to before completing the transactionFiler has demanded we make exception to this rule, which we ill not
Initial Consumer Rebuttal /* (3000, 7, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again I asked for proof of this via screen shots and screen by screen proof what they claim is accurateAgain this is a simple mistake I alerted them as soon as I got the email (which I got 8/7) which doesn't leave time to cancel which is by design so when their terrible site failsThe email should go out before so people can actually cancelThat is another problemI mean it is what it is these types of "companies" have no accountability for things like this
Final Business Response /* (4000, 9, 2015/08/18) */
Claimant is requesting a "Screen by Screen" shot of his purchase on a third party registration platform, separate from our website, which we not able to facilitateHis diatribe about registering for the event, but walking away from his computer and "x-ing" out of the purchase before completion, does not reflect the true facts in this caseWe have nothing more to say in the matter

Initial Business Response /* (1000, 11, 2015/08/25) */
As stated in the numerous social media exchanges with this person, we have strict NO REFUND policy, even in the event of postponement or cancellation, as agreed to in the terms and conditions at the time of sign up
(See attached screen
shot from our registration page of the most applicable terms agreed upon before completing the transaction)
Terms stated, we have yet to exercise the option of cancelling an event and NOT offering a refund option, but this option is at our descretion and on our timelineWe attempted to reschedule the event for a late summer date, but ran into a schedule conflict with the park districtMud Factor Fairbanks has been postponed until June 2016, and all Mud Factor participants have been offered a refund via email, as we said we would all alongWe asked for patience from the claimant in this process, and instead, he instigated a negative social media blitz encouraging particpants to file Revdex.com complaints, chargebacks with bank institutions, and overall harassed us online, despite agreeing to the termsWe will have no further contact with this claimant

Initial Business Response /* (1000, 13, 2016/02/17) */
Hello, I apologize for the delay, however [redacted] along with all Arizona participants were refunded back in January. Please see attached, and if you need the 'details' page with more of her personal info just let us know. But our payment...

processing company has verified that she was in fact refunded back in January. Please let us know if you'd like any further documentation with her personal info on it, as we normally don't send that information out. Thanks