Initial Business Response / [redacted] (1000, 5, 2016/11/17) */ Contact Name and Title: [redacted] Store Mgr Contact Phone: XXXXXXXXXX Contact Email: ***@nationalvision.com This patient has been coming her for since She has always had issues with her RxWe saw her on 09/29/for an exam She was then seen on 11/10/for a rx recheckThe Doctor explained that it was time for her to go into a bifocal for her to be able to see clearly for distance and nearShe refuses to get what the doctor is prescribing so we gave her a full refund on the eyeglasses Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I started having issues with this place three years ago where I had to order THREE pair of glasses! Each one I absolutely could not see correctly at allMy distance was distortedDid that doctor order bifocals, too?! I was told to continue wearing my current glasses Now, this year, I gave up my lenses for them to use my framesI told her that I use reading glasses to see up close or slide my glasses down to read, and am perfectly content with thatI said, several times, I do not want bifocals! She ordered bifocals anyway, where I cannot see far clearlySblurred! I want single vision lenses as I have ALWAYS said to these doctorsI can see great with those I am currently stuck with an older pair of lenses that are now too strong for my visionI am not driving now, either, and am waiting for the doctor to order me the CORRECT single vision lens Final Consumer Response / [redacted] (4200, 16, 2016/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Why, I found out from a friend just last week, who has a high prescription like me, that when she received glasses from her eye doctor and she couldn't see with the new ones (this happened a few times) her eye doctor said they weren't made right and sent them backThen my sister could see after the glasses were made correctly I also have had several friends whose eye doctors did the same thing to correct new glasses not being made correctlyWhy America Best doesn't do the same as other eye doctors is beyond me! Now, I am wearing single vision glasses that are or years old, and too strong in the prescription for meI request America Best give the correct single lens vision prescription to the eye glass manufacturer that they use so that I can see again, and especially to drive Final Business Response / [redacted] (4000, 13, 2016/12/01) */ We are sticking with our last response and that the patient is not willing to get what the Dr has prescribedThe refund has been processed
We did pour the driveway and patio in the June of I visited the site on or about February 14, At that time, the patio had approximately spall marks approximately 1/2” in diameter, along with typical craze crackingThere were no cracks through the concrete that were visible at that
time Fifty pock marks 1” diameter would equal to square inches on an approximate surface area of square feet, which is less than 1/of one percent of surface areaThat, in any professional opinion, is not a failed surfaceI offered to apply a siloxane penetrating sealer that would reduce if not eliminate further spalling of the slab to which *** declined If there is more spalling currently than originally seen on February 14, that may not have happened if we were able to apply the surface penetrantAs per my statement that “we don't commonly do residential work” is that this is an acceptable performing product in any concrete application In good faith from our company, if *** feels that he would like a new surface we would be willing to reimburse him for the concrete materials we purchased of $720,upon producing a paid receipt for the concrete replacement Larry M*** June 28,
Initial Business Response /* (1000, 5, 2016/11/17) */
Contact Name and Title: [redacted] Store Mgr
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@nationalvision.com
This patient has been coming her for since 2007. She has always had issues with her Rx. We saw her on 09/29/2016 for an exam. ...
She was then seen on 11/10/2016 for a rx recheck. The Doctor explained that it was time for her to go into a bifocal for her to be able to see clearly for distance and near. She refuses to get what the doctor is prescribing so we gave her a full refund on the eyeglasses.
Initial Consumer Rebuttal /* (3000, 7, 2016/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I started having issues with this place three years ago where I had to order THREE pair of glasses! Each one I absolutely could not see correctly at all. My distance was distorted. Did that doctor order bifocals, too?! I was told to continue wearing my current glasses.
Now, this year, I gave up my lenses for them to use my frames. I told her that I use reading glasses to see up close or slide my glasses down to read, and am perfectly content with that. I said, several times, I do not want bifocals! She ordered bifocals anyway, where I cannot see far clearly. S0 blurred!
I want single vision lenses as I have ALWAYS said to these doctors. I can see great with those.
I am currently stuck with an older pair of lenses that are now too strong for my vision. I am not driving now, either, and am waiting for the doctor to order me the CORRECT single vision lens.
Final Consumer Response /* (4200, 16, 2016/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Why, I found out from a friend just last week, who has a high prescription like me, that when she received glasses from her eye doctor and she couldn't see with the new ones (this happened a few times) her eye doctor said they weren't made right and sent them back. Then my sister could see after the glasses were made correctly.
I also have had several friends whose eye doctors did the same thing to correct new glasses not being made correctly. Why America Best doesn't do the same as other eye doctors is beyond me!
Now, I am wearing single vision glasses that are 5 or 6 years old, and too strong in the prescription for me. I request America Best give the correct single lens vision prescription to the eye glass manufacturer that they use so that I can see again, and especially to drive.
Final Business Response /* (4000, 13, 2016/12/01) */
We are sticking with our last response and that the patient is not willing to get what the Dr has prescribed. The refund has been processed.
Initial Business Response / [redacted] (1000, 5, 2016/11/17) */ Contact Name and Title: [redacted] Store Mgr Contact Phone: XXXXXXXXXX Contact Email: ***@nationalvision.com This patient has been coming her for since She has always had issues with her RxWe saw her on 09/29/for an exam She was then seen on 11/10/for a rx recheckThe Doctor explained that it was time for her to go into a bifocal for her to be able to see clearly for distance and nearShe refuses to get what the doctor is prescribing so we gave her a full refund on the eyeglasses Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I started having issues with this place three years ago where I had to order THREE pair of glasses! Each one I absolutely could not see correctly at allMy distance was distortedDid that doctor order bifocals, too?! I was told to continue wearing my current glasses Now, this year, I gave up my lenses for them to use my framesI told her that I use reading glasses to see up close or slide my glasses down to read, and am perfectly content with thatI said, several times, I do not want bifocals! She ordered bifocals anyway, where I cannot see far clearlySblurred! I want single vision lenses as I have ALWAYS said to these doctorsI can see great with those I am currently stuck with an older pair of lenses that are now too strong for my visionI am not driving now, either, and am waiting for the doctor to order me the CORRECT single vision lens Final Consumer Response / [redacted] (4200, 16, 2016/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Why, I found out from a friend just last week, who has a high prescription like me, that when she received glasses from her eye doctor and she couldn't see with the new ones (this happened a few times) her eye doctor said they weren't made right and sent them backThen my sister could see after the glasses were made correctly I also have had several friends whose eye doctors did the same thing to correct new glasses not being made correctlyWhy America Best doesn't do the same as other eye doctors is beyond me! Now, I am wearing single vision glasses that are or years old, and too strong in the prescription for meI request America Best give the correct single lens vision prescription to the eye glass manufacturer that they use so that I can see again, and especially to drive Final Business Response / [redacted] (4000, 13, 2016/12/01) */ We are sticking with our last response and that the patient is not willing to get what the Dr has prescribedThe refund has been processed
We did pour the driveway and patio in the June of I visited the site on or about February 14, At that time, the patio had approximately spall marks approximately 1/2” in diameter, along with typical craze crackingThere were no cracks through the concrete that were visible at that
time Fifty pock marks 1” diameter would equal to square inches on an approximate surface area of square feet, which is less than 1/of one percent of surface areaThat, in any professional opinion, is not a failed surfaceI offered to apply a siloxane penetrating sealer that would reduce if not eliminate further spalling of the slab to which *** declined If there is more spalling currently than originally seen on February 14, that may not have happened if we were able to apply the surface penetrantAs per my statement that “we don't commonly do residential work” is that this is an acceptable performing product in any concrete application In good faith from our company, if *** feels that he would like a new surface we would be willing to reimburse him for the concrete materials we purchased of $720,upon producing a paid receipt for the concrete replacement Larry M*** June 28,
Initial Business Response /* (1000, 5, 2016/11/17) */
Contact Name and Title: [redacted] Store Mgr
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@nationalvision.com
This patient has been coming her for since 2007. She has always had issues with her Rx. We saw her on 09/29/2016 for an exam. ...
She was then seen on 11/10/2016 for a rx recheck. The Doctor explained that it was time for her to go into a bifocal for her to be able to see clearly for distance and near. She refuses to get what the doctor is prescribing so we gave her a full refund on the eyeglasses.
Initial Consumer Rebuttal /* (3000, 7, 2016/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I started having issues with this place three years ago where I had to order THREE pair of glasses! Each one I absolutely could not see correctly at all. My distance was distorted. Did that doctor order bifocals, too?! I was told to continue wearing my current glasses.
Now, this year, I gave up my lenses for them to use my frames. I told her that I use reading glasses to see up close or slide my glasses down to read, and am perfectly content with that. I said, several times, I do not want bifocals! She ordered bifocals anyway, where I cannot see far clearly. S0 blurred!
I want single vision lenses as I have ALWAYS said to these doctors. I can see great with those.
I am currently stuck with an older pair of lenses that are now too strong for my vision. I am not driving now, either, and am waiting for the doctor to order me the CORRECT single vision lens.
Final Consumer Response /* (4200, 16, 2016/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Why, I found out from a friend just last week, who has a high prescription like me, that when she received glasses from her eye doctor and she couldn't see with the new ones (this happened a few times) her eye doctor said they weren't made right and sent them back. Then my sister could see after the glasses were made correctly.
I also have had several friends whose eye doctors did the same thing to correct new glasses not being made correctly. Why America Best doesn't do the same as other eye doctors is beyond me!
Now, I am wearing single vision glasses that are 5 or 6 years old, and too strong in the prescription for me. I request America Best give the correct single lens vision prescription to the eye glass manufacturer that they use so that I can see again, and especially to drive.
Final Business Response /* (4000, 13, 2016/12/01) */
We are sticking with our last response and that the patient is not willing to get what the Dr has prescribed. The refund has been processed.