MUDtech L.L.C.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Here's my response to the so called expertsThe property is not way out in the boondocks, since you stated to me that you had others in the area that you were also going to do that dayIt was my understanding that the corner was going to be raised with mudjacking and not a bottle jackIt doesn't take a rocket scientist to figure out if you are trying to lift a corner of the building with most of the pressure at one point (bottle jack), instead of using pressure evenly spread out underneath the areaThat the stress, at that point, will cause something to giveWhich was my slab, with additional cracksIf the garage was supposedly lifted 2" +, then it must have settled an inch alreadyThere is not much of a teeter totter affect, when the gas line is only 1' away from the corner of the slabThe garage is only 24'x40'The slab had been divided into squares with stress cracks cut into itAnd that is where the cracks should have occurredI'll just pay the $I will not use them again and would advise others against using themBuyer beware.GODS bless,

This buyer was made fully aware- In hand written English this contract stated due to the specialty nature of his project it carried no liability on our part As with all of our contracts and customers, we are up front and honest, we try to show the best transparency we can, and or how a job could/should be affected during or after our serviceWe do not work for free, and this contract has already been discounted The other fact of the matter is the shed was raised 2" in the corner, which is what contract explainedWe did have other little jobs that day, none of which where anywhere near [redacted] property, and I spoke with [redacted] prior to the work start date and he agreed to leave the side door open for us There was no mention of other calls as he listed after the fact, and obviously we needed cut around the gas meter supply line or cause certain damage There is no other way to interpret [redacted] 1st, or 2nd response than to see he is trying to implant skepticism in our process, if not call our techniques themselves ineffective By his own admission I can clearly see [redacted] has very little or no experience lifting buildings, or how pavement behaves before, during, or after stress has been loaded or unloaded Yes indeed the slabs have joint lines previously cut into the floor, but no matter how many joint lines are put into any certain slab the concrete is still the boss, and it can crack anywhere the stress needs to be released Now the thing to note here is it was actually the pressure from mud pump itself that helped create the cracks during the slow and steady injection lifting process-But again, concrete holds stress and it can be released anywhere the concrete wants to, when it needs to After noticing the cracks, we implemented a standard hydraulic bottle jack on the very corner (heaviest part) to augment the lifting forces of the cement slurry It was a combination of both methods of lift that achieved the 2" rise from the settlement we had began at One other fact to note is in pavement/flooring type situations joints are cut into concrete to promote cracking- Yet when concrete cracks in a different area people assume it has now been fully compromised The corner of [redacted] shed is indeed now sitting 2" higher than before we arrived, and as he agreed to leave the side door open for us we got this job done as best as the conditions would allowAgain we do not work for free, and clearly [redacted] felt the cost on the contract was an acceptable trade off for any other possible scenariosGoing forward- I don't appreciate this Monday morning quarterbacking, after we followed the contract, and the outcome of raising that corner was achieved I have now spent considerable extra time spelling out the facts in full detail This is no doubt an abuse of the Revdex.com resources, and and I'm now using my time to explain what has already been explained instead of taking care of our other customers I also find it inappropriate [redacted] signs off his emails with his name and rank in the US Air Force As I am former ARMY, I thank [redacted] for his service, but it has no other bearing on this situation I am not authorizing any further discounts or work on this propertyAlso for the record the methods we use to lift heavy buildings are the same ones used around the world by contractors and Military engineers for about the last years.Thank you

Customer received exactly what was contracted, yet customer refuses to take the time to properly backfill the area that was properly void filled. Customer appears to misunderstand mix design? Our mix does indeed get hard because it contains portland cement- Compared to several of our competitors that do not use portland cement, our design does achieve a "set" and some of the other blends do not. Either way the base of the garage where slurry is exposed needs to be backfilled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
I have attached a copy of the quote to my previous response.  It is the only document I received.Please provide me with a copy of the contract, letter, and copy of paid Invoice.

Im very confused what this customer is asking or referring to.  [redacted] is no longer with us, so I can't ask him what was discussed, or if he made a mistake in printing.  We have never offered 20 year warranties on crack injection service,never.   No one in this industry makes 20 year...

warranties on crack injection simply because walls and cracks shift and move over time with freeze thaw contraction and expansion, and or naturally settle on their own. As is such there is no "warranty information" we provide for such service.  If contract says that, it might be in reference to other basement work, or was a mistake?  Im sure the onsite crew at time of service cleaned up the area of repair as is one of our priorities, maybe there was something they missed?, but this is certainly the first I've heard a complaint of clean up after nearly 2 years, and there has never been any other complaints of cleanup regarding this type of service.  Also note- I cannot speak for [redacted], but I have an incredible memory for customer service.  I have no recollection of "numerous calls" regarding any situation such as this.  I also find it hard to believe this customer had "no other option" in almost 2 years to call our office.  Our office is open 9-5 every day,  and most Saturdays as well. We would have recorded any contact, had it been made in the past 2 years.  We have no records of such call.  So in regards to to desired outcome, we can provide customer with receipt of payment, and short description of work, but there will be no transferrable warranty information provided for crack injection, as it never has been and never will be part of this unique type of service repair.

Hello,Work was performed exactly as contract stated to fill large size void under customers garage floor in fall of 2015Customer did indeed call our office on 3 separate occasions in 2016.After each call to our office, I then followed up with 3 separate calls to the customer the next day, to which...

he did not answer, and twice his VM box was full.  As we have done many, many jobs such as this- By the description he had provided our office it sounded to me as though his garage (which is a free floating slab) had moved a bit causing the void fill materials to crack- as would be completely normal for a garage that is NOT on a foundation.Finally in August the customer emailed 3 pics of his complaint, and exactly as I had suspected he was arguing about the center of the area we filled had moved a bit from any number of reasons i.e frost, weight of car, etc. and caused a some of our materials to crack- which again is completely normal given the original foundation is just a slab of concrete sitting on top of dirt, not concrete extending bellow the frost line which would help prevent movement such as this. I emailed the customer back the NEXT DAY, I answered all of his questions, and explained how soils can shift, and I emailed all of this to the customer.  I also instructed the customer that he needs to apply proper backfill/grading around the base of the garage.This job was completed exactly as the signed contract was drawn and agreed upon.  There is nothing unusual, or failing on the part of our work.  Customer needs to apply proper grade/backfill around garage to lessen chances of future erosion on all parts of the garage. Lack of proper grading is the result of the large void in the first place.See picture (provided by customer) which shows the area that we filled, and the lack of grading/backfill in that area.Also see copy of original contract.  Work followed contract exactly.  Nothing more is to be done, as all is normal, except for lack of grading/backfill.    Thank you

All of the material that was used in the repair never set.  The mixture that was used is bad.  All of it is soft like a sand and never set hard.  All of it.  That includes the area that is clearly backfilled.  It was explained to me that it would be hard before I signed the contract.  You stated in the last email that it should be hard.  I brought this to mudtechs attention long before the warranty expired.  I have paid for a repair that was not properly.  And your company has refused to even take the time to even look at it despite being only being 15 minutes away.  I am asking for a $400 refund and no further action from   mudtech. I think this is fair considering that the company refuses to take any responsibility for the job they preformed.  The contract signed states warranty for one year.  Yet the company took no actions to correct this despite great concerns from the customer long before warranty expired.  Please refund the portion of money I requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] If the quote provided had the incorrect warranty information, I am still requesting whatever warranty document that applies for 4 poured concrete seam injections floor to Ceiling.  In return, I can provide a copy of the quote which is stated in the complaint response as improper.  I understand your impression is that your memory does not forget phone calls, but I did call.  I also have at least one email referencing my phone calls to you and my replies to and from [redacted] who no longer works for you.  I do not question your good intentions, perhaps it was a technical issue with the phone system,  but I did leave messages on your cell.  Regarding the clean-up, the team was in a hurry that day- I still have the metal in my walls from the injection locations, the dry foam that ran down my wall, if you would like to see it.Regardless of our different recollection of how phone calls are responded to, please provide me with the paperwork of a receipt of payment service and a warranty that you would normally give your customers for Crack Injection into poured concrete foundation seams, so I have something to pass onto the future person I may sell my home to.  A future buyer will ask for details of what caused the wall to look that way.Thank you.

In responce to the warranty, as you know it is our standard 1 year, (which should be on contract), our office can re-send another letter with that printed correctly on it regarding this project.  It is standard for our people to move quickly and efficiently, Please do not misinterpret this "in a hurry", Standard procedure for wall cracks is to leave the injection ports completely visible in the wall along with any excess grout that is expelled by the curing process.  Once the grout has cured into a dense foam the home owner can opt to trim some or most of the excess away, but the metal ports remain in the wall.  I cannot answer for any calls or emails directed at [redacted] Harrison, he is no longer with us, and there was a massive failure on his part to forward customer information back to our main email before his email account was deleted, along with his customers information.Also note- Any future buyer will/should have an inspector view the property, any inspector will also note there was simply a crack that at one time was leaking and was repaired via hydroactive grout injection-Very common.Thanks

Customer was told all of this last week, and must need a 3rd party to vent to.  [redacted] seems to be quite upset, and I feel is missing the fact his building is certainly raised much higher than before.  I also find it very unlikely [redacted] has much if any knowledge on how to raise a building,...

but like some people; They think they are the experts of everything, but hire other people to do what "they" could have done better.  $490 total is also a very fair price to drive all the way to the boondocks of Hubertus.  People always think we have a magic wand and expect miracles , for their work that they neglected. I will give this customer a discount of $50 total.  Making the contract $440 total to be paid in full.   See pics below from [redacted] shed.  Note- video attached is not from [redacted] property, but the same situation exists everywhere.     The facts-   [redacted] had a sunken corner of his building. He contracted us to raise it. We raised it 2" ([redacted] is only measuring from the middle).  It is a very heavy large building.  Any building that size that settles is going to be preloaded with a certain amount of stress.  Yes indeed the preloaded stress from settlement for years did not like going back up, and caused the crack to relieve the stress during the lifting process.   Again, building was raised 2"+- (100% more than [redacted] suggests) Pitch of floor/corner is much, much better than before. [redacted] suggests he still has a water flow problem? Where is water coming from inside of a shed? We work on all sorts of shed and garages, for the most part the floors are flat W/O "water flow".  The entire area beneath the raised corner in question was indeed grouted with a sand/cement based material, and a bottle jack was also implemented to help raise the building from below. The bottle jack was positioned onto bricks below the jack itself to form a very solid support to lift from, and was left in place and buried. It will remain there as added support to augment the grout for years to come. Before and After work, door closes but still light comes in. Door seal does not fully contact this area, but it is much tighter. We cannot raise this area any further due in part to the preloaded stress, and now additional cracks. Customer might consider a thicker door seal.  The corner area of the building did raise 2"+- but [redacted] is only measuring from the middle where he can see the gap in the wall below the gas meter (As if you measured a teeter totter, the ends raise further than the middle) [redacted] also notes he has to patch the hole below the gas meter? Contract did also say we where supposed to cut area below gas supply line- Does [redacted] think we should attempt to lift a building with the gas supply line attached?Also note- The day before the work was actually completed, I called this customer myself and informed him I would like to do the work the following day,  [redacted] agreed this would work, and said he won't be home but he will leave the side door to the garage open for us to get access.  He did indeed leave the door open and we performed the work.  Shortly after our estimator received an email from [redacted] stating we did not call ahead?, and in fact wanted 2 calls?. As [redacted] has done my work for me, and copied the language from our contract onto his complaint, we did do the best this situation would allow.  The building is in no way lost its foundation strength, or been compromised, and [redacted] signed contract knowing contract had a liability claus -  "MUDTeCH cannot be held liable for damage to garage due to the specialty circumstances of needed operations". This liability claus was not hidden in fine print, it was part of the contract in bold letters written on the front of the contract by the estimator.

This buyer was made fully aware- In hand written English this contract stated due to the specialty nature of his project it carried no liability on our part.  As with all of our contracts and customers, we are up front and honest, we try to show the best transparency we can, and or how a job could/should be affected during or after our service. We do not work for free, and this contract has already been discounted.  The other fact of the matter is the shed was raised 2" in the corner, which is what contract explained. We did have 3 other little jobs that day, none of which where anywhere near [redacted] property, and I spoke with [redacted] prior to the work start date and he agreed to leave the side door open for us.  There was no mention of other calls as he listed after the fact, and obviously we needed cut around the gas meter supply line or cause certain damage.   There is no other way to interpret [redacted] 1st, or 2nd response than to see he is trying to implant skepticism in our process, if not call our techniques themselves ineffective.   By his own admission I can clearly see [redacted] has very little or no experience lifting buildings, or how pavement behaves before, during, or after stress has been loaded or unloaded.  Yes indeed the slabs have joint lines previously cut into the floor, but no matter how many joint lines are put into any certain slab the concrete is still the boss, and it can crack anywhere the stress needs to be released.  Now the thing to note here is it was actually the pressure from mud pump itself that helped create the cracks during the slow and steady injection lifting process-But again, concrete holds stress and it can be released anywhere the concrete wants to, when it needs to.  After noticing the cracks, we implemented a standard hydraulic bottle jack on the very corner (heaviest part) to augment the lifting forces of the cement slurry.  It was a combination of both methods of lift that achieved the 2" rise from the settlement we had began at.  One other fact to note is in pavement/flooring type situations joints are cut into concrete to promote cracking- Yet when concrete cracks in a different area people assume it has now been fully compromised.  The corner of [redacted] shed is indeed now sitting 2" higher than before we arrived, and as he agreed to leave the side door open for us we got this job done as best as the conditions would allow. Again we do not work for free, and clearly [redacted] felt the cost on the contract was an acceptable trade off for any other possible scenarios. Going forward-  I don't appreciate this Monday morning quarterbacking, after we followed the contract, and the outcome of raising that corner was achieved.   I have now spent considerable extra time spelling out the facts in full detail.  This is no doubt an abuse of the Revdex.com resources, and and I'm now using my time to explain what has already been explained instead of taking care of our other customers.  I also find it inappropriate [redacted] signs off his emails with his name and rank in the US Air Force.  As I am former ARMY, I thank [redacted] for his service, but it has no other bearing on this situation.  I am not authorizing any further discounts or work on this property. Also for the record the methods we use to lift heavy buildings are the same ones used around the world by contractors and Military engineers for about the last 100 years.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Here's my response to the so called experts. The property is not way out in the boondocks, since you stated to me that you had 4 others in the area that you were also going to do that day. It was my understanding that the corner was going to be raised with mudjacking and not a bottle jack. It doesn't take a rocket scientist to figure out if you are trying to lift a corner of the building with most of the pressure at one point (bottle jack), instead of using pressure evenly spread out underneath the area. That the stress, at that point, will cause something to give. Which was my slab, with 2 additional cracks. If the garage was supposedly lifted 2" +, then it must have settled an inch already. There is not much of a teeter totter affect, when the gas line is only 1' away from the corner of the slab. The garage is only 24'x40'. The slab had been divided into 6 squares with stress cracks cut into it. And that is where the cracks should have occurred. I'll just pay the $440. I will not use them again and would advise others against using them. Buyer beware.GODS bless,

I had called MUDtech L.L.C. for an appointment to come out to my home and give an assessment on some foundation work that I needed done. The day of the appointment came and they did not show up at the appointed time or even call to give me a reason as to why they didn't show up. I even gave them an extra hour of my time just to give them a chance if they were running behind. I called them an hour after their time frame to be here ended but I got no reply. I went out of my way to make time for this appointment. Horrible service. I heard these guys advertising on a popular radio station so I figured that I'd give them a chance. Never again!

I had a great experience with Mudtech. I got numerous proposals for waterproofing my basement and fixing my driveway and ultimately chose to go with Mudtech. Other companies gave me quotes for 3 times what I was quoted so I was reluctant at first but after talking with [redacted] I was assured other companies were just trying to take me to the cleaners and do unneeded additional work. Almost a year after the work was completed and the basement is dry as a bone and I love not having the bumps in my driveway to catch the snow blower on every 8 feet. One of the best contractor experiences I've ever had.

Review: We had mudjacking done to our side driveway and it was only brought up to level. The same day we called them and told them it wasn't high enough and they told us they went to the witness marks that were there from the original concrete pour. That does not give the concrete any pitch so the water is not flowing away from house. We also had them replace 3 concrete slabs due to lifting problems. They told us they would put in a deeper swale to get water away from the house. Within 60 days the concrete cracked and lifted. They said we had to wait till spring for them to do anything. They came out once to look at it and said wow I didn't realize the problem was that bad but did nothing. I have called them numerous times and the last time I got a hold of them they said as they told us previously there is nothing they can do. Due to the concrete lifting we now have additional slabs of concrete that are lifting.Desired Settlement: Refund of the cost of the 3 replacement slabs $2700.00

Business

Response:

Dear [redacted]

In the last 12 months I have had Mudtech complete 3 projects for me. Raising a side walk, a very difficult garage slab project, and resurfacing our large blacktop parking lot.
Professional and on time! Can't beat it!

These guys are horrible. I had heard their radio commercials and since they were soldiers I went to their website and submitted photos for a quote. A week went by and I didn't hear anything. I called and someone finally called me back days later. He said he would come out and do an estimate that weekend but never heard from them again. Went with a competitor that answered the phone right away and came out the next day as promised. These jokers lost my business. Thank you for your military service but your business skills suck.