Mueller Furniture Co Reviews (1)
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Mueller Furniture Co Rating
Address: 1004 E Main St, Belleville, Illinois, United States, 62220-3998
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Initial Business Response /* (1000, 5, 2015/04/23) */
We have been out twice on service calls to Mrs. [redacted]. The first time her problems with the lift recliner was caused because she used it too close to the wall and damaged the mech by forcing it to push against the wall. There was obvious...
damage to out side back. We repaired her recliner and advised her to keep it away from the wall. This was not a warranty issue but we did it for her at no charge. The next time we went to her home because she said recliner was making noise. When our service people were there they could not make chair make any noise. She was not charged for this servise call. We told her future service calls would only be done if we had other reasons to be in her area and a $50 charge would be incured if no warranty issue was found. We have not heard from her since then.
Initial Consumer Rebuttal /* (3000, 8, 2015/04/28) */
The chair is not damaged and I did not hit it with the wall.
The problem is with the inside of the chair. I explained this to the representative. Also, I was never told there would be a $50 service fee.
I would accept a new chair or a refund.