I want to start this email by thanking you for being a customer and reiterating that you are valuedOur biggest asset here at Muffler Magic is our large customer base and reputationThat's why we are always so busy and overbookedWe can't keep up at times and that's why we are expanding to a second location later this month.I was troubled to learn from your complaint to Revdex.com that you feel the way that you do; and wanted to respond to you letting you know that it was never my intention to make you feel that wayI also want to apologize on behalf of the company; and thank you for letting us know that the service did not meet you expectations.We have had some employee issues lately with multiple techs not showing up for their shifts repeatedly and this has impacted our businessWe haven't been able to move cars out of the garage.When you dropped you car off; I should have done a better job of explaining the problems we had in houseI realize now that had I done that; things would have turned out differentlyMy hope was that we could get our house in order in time to get you taken care ofWe never put your car on the back burner, but rather just could not get to it.I hope this email finds you well and that you understand better the circumstances that led to this misunderstandingI would still welcome the opportunity to diagnose your vehicle free of chargePlease let me know if you would like to bring it back to us
I responded to the first complaintThe customer requested a explanation in the first complaint which I providedAn explanation was emailed to the customer with an apology.Now the customer is asking to be reimbursed for lost days of work. No reimbursement will be provided. The reasons: Customer was told prior to dropping off the vehicle we were too busy to take his car the week of. Customer proceeded to drop vehicle off without an appointment or noticeCustomer was again told we would not be able to get to it right away.We never billed the customer to diagnose his vehicleHe declined the diagnosis service and told us to replace his catalytic convertersThe issue remains and he now wants it diagnosed. I have agreed to diagnose the vehicle free of charge due to the inconvenience he experienced. We are not responsible for the issueHe needs to go back to the business that diagnosed his problem to begin with and ask them to reimburse him. Had he paid us to accurately diagnose the problem, he would be provided with a rental car and the repair would be covered at no cost to him had we misdiagnosed the car. Muffler Magic provided the requested serviceHe received what he paid for
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]My original complaint did ask for an apology and compensation for my vehicle being parked at the business in question, Muffler Magic without communicating with me at allWhen I spoke with *** ***, Anthony *I did ask him about a loaner vehicle he said, they're not a five star business they don't provide that type of serviceThis was before I brought my vehicle back per his request after he realized they didn't perform the diagnosis I requested to get to the root of the problem that caused my calayst convertersI did bring my vehicle back for the diagnosis test to be performed, which never happenedAfter filing my initial complaint with the Revdex.com then and only then Anthony ** offer excuses why he never performed the diagnosis test Since he doesn't want to compensate me for my vehicle park at his place of business for over a week I'll just have to take this a bit furtherI'm contacting the news stations (*** ** *** ** *** *** ***) with this story of poor customer service that was dealt to me a paying customerThe public needs to know who to trust and not to trust when it comes to spending our hard earned cashPersonally l would like to know who's going to give me the best service for my moneyI'm sure one of these stations, if not all, would love to cover a story like this, informing the public of such poor customer service
Regards,
Ike ***
The vehicle was in a front end collision and the customer brought her car in for an estimate. The radiator and radiator cooling fan assembly were split from the collision and the customer was provided with an estimate. [redacted]All of our phone calls are recorded and all work orders are signed and...
notated with comments of discussions. After authorizing repairs and dropping off her vehicle; customer's husband called and stated they had a preexisting overheating problem. Their hope was that it would be fixed with the repairs they were having done. Both parties were told the radiator and fan assembly would have to be replaced first; in order to be able to diagnose the overheating problem. After doing a computer diagnostic and pressurizing the cooling system and inspecting for leaks, it was discovered that the head gasket had been blown; and that replacement of the gasket/ or cylinder head would be required. Obviously the customer is not happy because their vehicle is still overheating. However, we do not owe her anything. The repairs that we were hired to do are done properly. Our repair is not defective. The vehicle is overheating because of a blown cylinder head gasket. This diagnosis would not have been possible without replacing the damaged parts first. I understand how she feels, but this not a case of a faulty part or an improper installation. As a gesture of good will; I had offered them a refund for the labor charged for installing the radiator and radiator cooling fan assembly. She refused.They were also advised about another similar vehicle that they own that needs a transmission. I told them we could take the transmission out of the wrecked vehicle and install it into the other vehicle they have. I told them we would give them a credit for the labor charge they paid, but they refused. I made a reasonable attempt to try to help them, but they did not accept my proposed resolution. Also, they have resorted to leaving a false and a libelous review on Google. This will now be an obstacle in us assisting them any further as we considering taking legal action. In my personal opinion, they committed libel. My attorney has asked me to gather the evidence necessary and witnesses to prove that they are lying about what happened. However I would much rather resolve this without going the legal route. At this time, I would not be able to offer them any form of assistance unless they modify or delete the review they left on Google. We are definitely not going to repair her car as a resolution.
[ He did not offer me all my money back of 840 dollars he only offered 178 dollars back witch did not make any sense to me because I paid for a full job. He also drove my car around and it was not smoking or shaking. I also told him that I was going to make a police report and I did and I also have an attorney. He did not only play me out of money and good service he also played many more who was willing to be a witness at court. He also had a very rude way of handling the matter and also told me and my husband that he wasn't going to give the next individual they money back. That's when I told my husband I do not want to do business with him any more. I am providing a video an picture of my car. He also texted my husband phone and said he seen the review he wrote and that he will get my husband car towed from there and that he also not doing business with him because we spoke the truth about the service we revived. And I didn't care about him not doing business with us anymore because he played us. My car was drive able before we took it there now it's not ]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Kendra [redacted]
I want to start this email by thanking you for being a customer and reiterating that you are valued. Our biggest asset here at Muffler Magic is our large customer base and reputation. That's why we are always so busy and overbooked. We can't keep up at times and that's why we are expanding to a...
second location later this month.I was troubled to learn from your complaint to Revdex.com that you feel the way that you do; and wanted to respond to you letting you know that it was never my intention to make you feel that way. I also want to apologize on behalf of the company; and thank you for letting us know that the service did not meet you expectations.We have had some employee issues lately with multiple techs not showing up for their shifts repeatedly and this has impacted our business. We haven't been able to move cars out of the garage.When you dropped you car off; I should have done a better job of explaining the problems we had in house. I realize now that had I done that; things would have turned out differently. My hope was that we could get our house in order in time to get you taken care of. We never put your car on the back burner, but rather just could not get to it.I hope this email finds you well and that you understand better the circumstances that led to this misunderstanding. I would still welcome the opportunity to diagnose your vehicle free of charge. Please let me know if you would like to bring it back to us.
I want to start this email by thanking you for being a customer and reiterating that you are valuedOur biggest asset here at Muffler Magic is our large customer base and reputationThat's why we are always so busy and overbookedWe can't keep up at times and that's why we are expanding to a second location later this month.I was troubled to learn from your complaint to Revdex.com that you feel the way that you do; and wanted to respond to you letting you know that it was never my intention to make you feel that wayI also want to apologize on behalf of the company; and thank you for letting us know that the service did not meet you expectations.We have had some employee issues lately with multiple techs not showing up for their shifts repeatedly and this has impacted our businessWe haven't been able to move cars out of the garage.When you dropped you car off; I should have done a better job of explaining the problems we had in houseI realize now that had I done that; things would have turned out differentlyMy hope was that we could get our house in order in time to get you taken care ofWe never put your car on the back burner, but rather just could not get to it.I hope this email finds you well and that you understand better the circumstances that led to this misunderstandingI would still welcome the opportunity to diagnose your vehicle free of chargePlease let me know if you would like to bring it back to us
I responded to the first complaintThe customer requested a explanation in the first complaint which I providedAn explanation was emailed to the customer with an apology.Now the customer is asking to be reimbursed for lost days of work. No reimbursement will be provided. The reasons: Customer was told prior to dropping off the vehicle we were too busy to take his car the week of. Customer proceeded to drop vehicle off without an appointment or noticeCustomer was again told we would not be able to get to it right away.We never billed the customer to diagnose his vehicleHe declined the diagnosis service and told us to replace his catalytic convertersThe issue remains and he now wants it diagnosed. I have agreed to diagnose the vehicle free of charge due to the inconvenience he experienced. We are not responsible for the issueHe needs to go back to the business that diagnosed his problem to begin with and ask them to reimburse him. Had he paid us to accurately diagnose the problem, he would be provided with a rental car and the repair would be covered at no cost to him had we misdiagnosed the car. Muffler Magic provided the requested serviceHe received what he paid for
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]My original complaint did ask for an apology and compensation for my vehicle being parked at the business in question, Muffler Magic without communicating with me at allWhen I spoke with *** ***, Anthony *I did ask him about a loaner vehicle he said, they're not a five star business they don't provide that type of serviceThis was before I brought my vehicle back per his request after he realized they didn't perform the diagnosis I requested to get to the root of the problem that caused my calayst convertersI did bring my vehicle back for the diagnosis test to be performed, which never happenedAfter filing my initial complaint with the Revdex.com then and only then Anthony ** offer excuses why he never performed the diagnosis test Since he doesn't want to compensate me for my vehicle park at his place of business for over a week I'll just have to take this a bit furtherI'm contacting the news stations (*** ** *** ** *** *** ***) with this story of poor customer service that was dealt to me a paying customerThe public needs to know who to trust and not to trust when it comes to spending our hard earned cashPersonally l would like to know who's going to give me the best service for my moneyI'm sure one of these stations, if not all, would love to cover a story like this, informing the public of such poor customer service
Regards,
Ike ***
The vehicle was in a front end collision and the customer brought her car in for an estimate. The radiator and radiator cooling fan assembly were split from the collision and the customer was provided with an estimate. [redacted]All of our phone calls are recorded and all work orders are signed and...
notated with comments of discussions. After authorizing repairs and dropping off her vehicle; customer's husband called and stated they had a preexisting overheating problem. Their hope was that it would be fixed with the repairs they were having done. Both parties were told the radiator and fan assembly would have to be replaced first; in order to be able to diagnose the overheating problem. After doing a computer diagnostic and pressurizing the cooling system and inspecting for leaks, it was discovered that the head gasket had been blown; and that replacement of the gasket/ or cylinder head would be required. Obviously the customer is not happy because their vehicle is still overheating. However, we do not owe her anything. The repairs that we were hired to do are done properly. Our repair is not defective. The vehicle is overheating because of a blown cylinder head gasket. This diagnosis would not have been possible without replacing the damaged parts first. I understand how she feels, but this not a case of a faulty part or an improper installation. As a gesture of good will; I had offered them a refund for the labor charged for installing the radiator and radiator cooling fan assembly. She refused.They were also advised about another similar vehicle that they own that needs a transmission. I told them we could take the transmission out of the wrecked vehicle and install it into the other vehicle they have. I told them we would give them a credit for the labor charge they paid, but they refused. I made a reasonable attempt to try to help them, but they did not accept my proposed resolution. Also, they have resorted to leaving a false and a libelous review on Google. This will now be an obstacle in us assisting them any further as we considering taking legal action. In my personal opinion, they committed libel. My attorney has asked me to gather the evidence necessary and witnesses to prove that they are lying about what happened. However I would much rather resolve this without going the legal route. At this time, I would not be able to offer them any form of assistance unless they modify or delete the review they left on Google. We are definitely not going to repair her car as a resolution.
[ He did not offer me all my money back of 840 dollars he only offered 178 dollars back witch did not make any sense to me because I paid for a full job. He also drove my car around and it was not smoking or shaking. I also told him that I was going to make a police report and I did and I also have an attorney. He did not only play me out of money and good service he also played many more who was willing to be a witness at court. He also had a very rude way of handling the matter and also told me and my husband that he wasn't going to give the next individual they money back. That's when I told my husband I do not want to do business with him any more. I am providing a video an picture of my car. He also texted my husband phone and said he seen the review he wrote and that he will get my husband car towed from there and that he also not doing business with him because we spoke the truth about the service we revived. And I didn't care about him not doing business with us anymore because he played us. My car was drive able before we took it there now it's not ]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Kendra [redacted]
I want to start this email by thanking you for being a customer and reiterating that you are valued. Our biggest asset here at Muffler Magic is our large customer base and reputation. That's why we are always so busy and overbooked. We can't keep up at times and that's why we are expanding to a...
second location later this month.I was troubled to learn from your complaint to Revdex.com that you feel the way that you do; and wanted to respond to you letting you know that it was never my intention to make you feel that way. I also want to apologize on behalf of the company; and thank you for letting us know that the service did not meet you expectations.We have had some employee issues lately with multiple techs not showing up for their shifts repeatedly and this has impacted our business. We haven't been able to move cars out of the garage.When you dropped you car off; I should have done a better job of explaining the problems we had in house. I realize now that had I done that; things would have turned out differently. My hope was that we could get our house in order in time to get you taken care of. We never put your car on the back burner, but rather just could not get to it.I hope this email finds you well and that you understand better the circumstances that led to this misunderstanding. I would still welcome the opportunity to diagnose your vehicle free of charge. Please let me know if you would like to bring it back to us.