Complaint: [redacted] I am rejecting this response because:? I was? NOT OFFERED ANY WORK AT [redacted] COST when at the [redacted] location and have the estimate to prove it.? I WAS NOT ABLE TO WARRANTY? THE AXLE WHEN I REQUESTED IT? at the [redacted] location (that was supposedly replaced in December and went bad after month)? and was told they would not replace it without being able to do all the other work that would cost ME $So I took my car to another shop to get a second opinion, not drive an unsafe vehicle? The shop that I? had to take my car to AFTER going to [redacted] location and BEING DENIED to warranty out the axle provided me with pictures of the condition the car was in when he received it and it was a mess.? I have not asked for anything more than a refund for the axle THAT I HAD? TO REPLACE? TWICE AFTER MONTH because I do not believe they actually replaced my axle at all.? When I asked them to? tell me where they got it from so I could purchase it after the new shop could not find? my axle anywhere but KIA, they told me the information was not in the computer and I would have to? call back in the morning and speak with? 'Tony' and rely on him being? able to recall where he supposedly got it from.? ? ? This is bogus and bad business.? I will never let another [redacted] ever touch my car again.? This issue has not been addressed at all as far as I am concerned and I? DO NOT? wish to speak directly with [redacted] because we have already tried that with no luckI want? to speak with his boss.? ? Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:? I was? NOT OFFERED ANY WORK AT [redacted] COST when at the [redacted] location and have the estimate to prove it.? I WAS NOT ABLE TO WARRANTY? THE AXLE WHEN I REQUESTED IT? at the [redacted] location (that was supposedly replaced in December and went bad after month)? and was told they would not replace it without being able to do all the other work that would cost ME $So I took my car to another shop to get a second opinion, not drive an unsafe vehicle? The shop that I? had to take my car to AFTER going to [redacted] location and BEING DENIED to warranty out the axle provided me with pictures of the condition the car was in when he received it and it was a mess.? I have not asked for anything more than a refund for the axle THAT I HAD? TO REPLACE? TWICE AFTER MONTH because I do not believe they actually replaced my axle at all.? When I asked them to? tell me where they got it from so I could purchase it after the new shop could not find? my axle anywhere but KIA, they told me the information was not in the computer and I would have to? call back in the morning and speak with? 'Tony' and rely on him being? able to recall where he supposedly got it from.? ? ? This is bogus and bad business.? I will never let another [redacted] ever touch my car again.? This issue has not been addressed at all as far as I am concerned and I? DO NOT? wish to speak directly with [redacted] because we have already tried that with no luckI want? to speak with his boss.? ? Regards, [redacted]