From: *** *** [mailto:[email protected]] Sent: Tuesday, December 05, 2:PM To: Customer Relations Subject: *** Dear Ms*** My name is *** *** and I am the owner of Mugs Pizza and RibsI received your letter from
the Revdex.com and would like to apologize for my employee's actionsAs you explained that is not the kind of customer service anyone should expectI would never encourage the kind of behavior you receivedI would like to explain our cooking procedureAt Mugs, we do not and never have had grilled onionsAs our menu states One piece of choice Steak, onion, mushroom , mozzarella cheeseIf *** or another employee told you that, then you were misinformedAt Mugs our cooks are trained to prepare a Philly Cheese Steak as follows: Grill a ribeye steak to a food safe temperature approximately degreesThen we use a Par baked bun with which we place raw onion, uncooked mushrooms and mozzarella cheese onThen it's placed in a degree oven for to minutesThis time in the oven completes the baking of the bun the warming of the vegetables and the melting of the cheeseWe then place the grilled ribeye on the bun to finish*** or anyone else working at Mugs should of explained that the onions are not grilled but softened as a result of the time in the ovenI will be speaking sternly to my employee's regarding your disappointment with the service you had receivedI will be sending you a full refund for twenty dollars and forty cents and will place a credit for a free Philly Cheese steak in our system if you ever decide to order again from MugsI truly hope you will order againI am truly sorry for your negative experience at Mugs Pizza & Ribs Sincerely, *** *** Owner Mugs Pizza & Ribs Carol Stream
From: *** *** [mailto:[email protected]] Sent: Tuesday, December 05, 2:PM To: Customer Relations Subject: *** Dear Ms*** My name is *** *** and I am the owner of Mugs Pizza and RibsI received your letter from
the Revdex.com and would like to apologize for my employee's actionsAs you explained that is not the kind of customer service anyone should expectI would never encourage the kind of behavior you receivedI would like to explain our cooking procedureAt Mugs, we do not and never have had grilled onionsAs our menu states One piece of choice Steak, onion, mushroom , mozzarella cheeseIf *** or another employee told you that, then you were misinformedAt Mugs our cooks are trained to prepare a Philly Cheese Steak as follows: Grill a ribeye steak to a food safe temperature approximately degreesThen we use a Par baked bun with which we place raw onion, uncooked mushrooms and mozzarella cheese onThen it's placed in a degree oven for to minutesThis time in the oven completes the baking of the bun the warming of the vegetables and the melting of the cheeseWe then place the grilled ribeye on the bun to finish*** or anyone else working at Mugs should of explained that the onions are not grilled but softened as a result of the time in the ovenI will be speaking sternly to my employee's regarding your disappointment with the service you had receivedI will be sending you a full refund for twenty dollars and forty cents and will place a credit for a free Philly Cheese steak in our system if you ever decide to order again from MugsI truly hope you will order againI am truly sorry for your negative experience at Mugs Pizza & Ribs Sincerely, *** *** Owner Mugs Pizza & Ribs Carol Stream