Muggy Weld

Customer purchased Super Alloy solder to attempt to repair aluminum. While Super Alloy will solder small pieces of aluminum, Super Alloy is the recommended rod for aluminum repair, and quite often an oxyacetylene torch is required. Our website states:
Muggy Weld LLC makes
no guarantees or claims that our alloys will repair every welding need, nor will purchasing our products replace welding experience or instructionWelding is a skillAs with any skill, practice is necessary and skill level varies from person to person
And the customer agreed to these terms prior to purchase. I'm not sure why this person contacted the Revdex.com about this, he purchased the wrong product for his application. If he had called prior to purchasing, we would have advised to purchase Super Alloy and use an oxyacetylene torch.
I will not continue this conversation through the Revdex.com, we are not members of the Revdex.com and we're under no obligation to respond or handle things through the Revdex.com

Complaint: [redacted]I am rejecting this response because: I have  30yr in weldind, this is not weldind this is soldering so advertise it right.your videos on your website shows how to do this mybe 1 out of 50 time it my work. your product is faulty that why no guaranteesand a US company that cant back up there product . I will continue ordering supplies through the UK, China and hong kong theyback up there word with no tricks of advertisement.Sincerely,[redacted]