Muji USA

I ordered I purchased an item online for more than a week ago. As of today, I have not received either the tracking number or the items that I ordered even though they charged very quickly. Since they provide only an online contact form, I sent e-mail a few times. I've never heard back from Muji. I have no idea how to contact them because they do not provide the customer service phone number.

I purchased an electric kettle from Muji in June 2019 (MoMa Electric Kettle MJ-EK5A 100V) which stopped working after five months of average use in November 2019. I have contacted Muji before to claim warranty support, but Muji has not responded on how to proceed with the warranty.

I purchased several items online on Aug , 2019. As of Sep *, 2019, I have not received either the tracking number or the items that I ordered even though they charged very quickly. Since they provide only online contact form, I sent e-mail three times. I've never heard back from Muji. I have no idea how to contact them because they do not provide customer service phone number.

I purchased a top from muji Portland store on 7/*/2019. When I arrived home in TN, I found there is defect on the clothes. I called the store # on the receipt numerous times but never got anyone answer the phone. I submitted an request on Muji website and sent them the photos, no response either. And I could not find any customer service number to call.
Totally unacceptable.

I purchased a linen blazer from Muji, which when washed the first time and strictly according to directions, became discolored from the materials within the garment's own construction. (The discoloration is alongside the entire piece where it is lined with another material.) The discoloration is so much that it is now unwearable. It is a defective item. Muji has refused to supply me with a return shipping label. I should not incur additional fees to return a product that is defective. I insist upon a full refund and return shipping costs to be covered by the company which sold me this defective item.

First of all, this is for Muji copper square store purchase.

Bought a humidifier, final sale, yes, but with a one year warranty.

last 1 week, then stopped working. Basically On and off.

Understand its a final sale, called the store manager and explained what's the issue, the manager said, yes, bring it back and we will return it.

So I went to the store, first a staff asked me 5 questions trying to justify that, oh it still works, since when you found out its not working, how did you use it, did you wait for a few minutes, balabala. Then they said they need to test it out... wow! Since when store staff became qualified technician to determine if a humidifier is broken or not?? Of course it works now, but it won't after 15 minutes, and I won't wait there like a dummy until it breaks...

Left the machine there and gave up. That's not the way you do business. terrible.

I placed an order online yesterday by mistake, asked ***o cancel it twice and emailed my request to *** in one hour. I did not get any response from them but received shipping confirmation today.

Upon attempting to return a recently purchased aroma diffuser, TWICE, management procured their own reasons for rejecting my return - one manager completely embarrassed me as a customer and said that I left 'food crumbs' on the device. Then began to question me as to why I would return the device, interrogating my decision to return it OR EVEN EXCHANGE IT! No resolution, with a very irate customer leaving the store TWICE! The device almost caught on fire, and melted in my apartment. I told managers, ON TWO SEPARATE OCCASIONS of the incident, both managers rejected my return WITH RECEIPT, PROOF OF PAYMENT, and WITHIN ONE WEEK of purchase!! This is UNHEARD of in US. The management needs to be fired. Never in my life have I encountered such hostile customer service, IN MY LIFE!! Not even from the DMV!