I am rejecting this response because:
I am expecting an apology from them in
addition to the money they are promising to sendI want them to understand that this could have been avoided, had they responded with responsibility when I contactedPeople at three level (up to GM) showed carelessness and disrespectful behavior towards meEven this response, they are blaming for sales person leaving companyBut their act after that person left was equally to be blamedAt the end of the day, I spent lots of time trying to reach them and had to send same information again and again in addition to complain with Revdex.comI truly believe I deserve an apology from them
I explained to Mr. [redacted] that we did make a mistake working a new car purchase on a sold vehicle--once we realized this issue we offered a 2017 modlelfor him at the 2016 price for the misunderstanding. I explained to him that sometines this happens on a popular vehicles and I would take care of any...
of his needs in the future if he gives us another opportunity
Complaint: [redacted]
I am rejecting this response because: The business states that "Every client we do business with signs a general disclosure agreement authorizing the dealer and any creditor to which the dealers submits the application to. We will submit to several banks to get the best rate possible for our client. The dealership only runs the customer credit 1 time." I, the client submit that the 'general' (and Lexus does state that it is 'general' (in other words not explained clearly) disclosure agreement which *does NOT AUTHORIZE* the dealer to submit to ANY creditor. This 'general' statement does not say there will be multiple 'inquiries' to multiple banks. It does not STATE that they will SUBMIT TO MULTIPLE BANKS.' As a Leaser, I would have simple said 'don't do that and kept the lease. My complaint is that Lexus has a general statement that is not clearly defined or explained to the customers. Lexus continues to say that they ONLY submit 1 time, but the allow *their representatives (the banks) TO SUBMIT MULTIPLE TIMES. I had no idea that they had submitted to 4 different banks until I looked at my credit report. If Lexus feels that their 'general' statement is valid and will not ask their banks to remove the multiple hits to the credit report, they will receive a letter from my lawyer. The Lexus policy is not clear and needs to be remediated to provide 'valid' and truthful information to customers. I still request they Lexus ask the banks they notified to please remove hard inquiries from my credit report.Regards,
[redacted]
I did offer to assit the client in any future needs. I will extend a $200 in store credit to be used in my parts or service department.We did in fact have 2 2017 units come in 3 days after the client deicided not to take the offer. We did offer the same price for the 2017 which was a $1000 less on our end to accomodate the mis understanding.I take all aspects of any issue very serious at my store and apologized for the misunderstanding. There were no games played.
We have made repairs to the vehicle and is now operating as designed. We have also offered to have a Lexus Field Technician come and inspect the vehicle to ensure the vehicle is operating properly but the customer declined. We have also offered to have the customer trade in his vehicle and put him...
into another new or pre owned which we are currently working out tonight.
I spoke with Client yesterday--Title issue has been fixed and bank confirmed receipt. Customer has a scheduled appointment tuesday 12-13 to have remote start installed free of charge-I will be following up with client once worked is completed.
I spoke with customer and explained that the repair was 13,000 miles after an oil leak was present. I asked him to come in for me to inspect his leak. I will be seeing him next week Monday or Tuesday the 10th or 11th.
my salesmen and he did discuss submitting to multiple banks to get you the best rate possible as well when you were signing the credit application. Unfortunately there is no way to reverse any submission that was made to a bank. She signed off oking us to do it
The correct money owed will be sent to both clients-there was a error on our part with the the sales consultant no longer employeed here and miscomunication. They should receive the money owed with 5-7 business days.
Every client we do business with signs a general disclosure agreement authorizing the dealer and any creditor to which the dealers submits the application to. We will submit to several banks to get the best rate possible for our client. The dealership only runs the customer credit 1 time. Thank...
I am rejecting this response because:1/ As per Lexus of Edison, 2017 GX460 wasn't there available in stock on 9/22/2016! I had to WAIT for at least ONE month for the 2017 model if I wanted to accept the "Offer"! In fact, they just make up this "offer" to make themselves sounds better in some way. 2/ I spoke to both salespersons Kelvin & Tyler regarding this deal since 9/19/2016. I don't think it was simple just a "mistake "! I am sure that my GX was sold to other people for some reasons or my GX was actually never there! It might be the way how Lexus of Edison runs the business to force the customers to buy 2017 models. 3/ I wasted one hour there for waiting in Lexus of Edison on 9/22/2016! I still don't understand why they don't tell me in the very beginning so that I don't have to waste my time there! Lexus of Edison just don't care about the customers!
We will have to inspect the vehicle. Lexus will be here on Feb 17. My service manager has called to schedule the appointment. I will aslo call Lexus financial to see what else they can offer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by Lexus of Edison in reference to complaint ID [redacted]. My title has been properly filed and the installation of my remote starter scheduled. The dealership General Manager called me and is investigating all sales-related issues to get them resolved.
Regards,
[redacted]
We have issued a check in the full amount of $Not sure why he waited years though
Mr [redacted] has deceided to keep the said vehicle and purchase another one to satisfy his concernsHe is happy with the outcome
I am rejecting this response because:
I am expecting an apology from them in
addition to the money they are promising to sendI want them to understand that this could have been avoided, had they responded with responsibility when I contactedPeople at three level (up to GM) showed carelessness and disrespectful behavior towards meEven this response, they are blaming for sales person leaving companyBut their act after that person left was equally to be blamedAt the end of the day, I spent lots of time trying to reach them and had to send same information again and again in addition to complain with Revdex.comI truly believe I deserve an apology from them
I explained to Mr. [redacted] that we did make a mistake working a new car purchase on a sold vehicle--once we realized this issue we offered a 2017 modlelfor him at the 2016 price for the misunderstanding. I explained to him that sometines this happens on a popular vehicles and I would take care of any...
of his needs in the future if he gives us another opportunity
Complaint: [redacted]
I am rejecting this response because: The business states that "Every client we do business with signs a general disclosure agreement authorizing the dealer and any creditor to which the dealers submits the application to. We will submit to several banks to get the best rate possible for our client. The dealership only runs the customer credit 1 time." I, the client submit that the 'general' (and Lexus does state that it is 'general' (in other words not explained clearly) disclosure agreement which *does NOT AUTHORIZE* the dealer to submit to ANY creditor. This 'general' statement does not say there will be multiple 'inquiries' to multiple banks. It does not STATE that they will SUBMIT TO MULTIPLE BANKS.' As a Leaser, I would have simple said 'don't do that and kept the lease. My complaint is that Lexus has a general statement that is not clearly defined or explained to the customers. Lexus continues to say that they ONLY submit 1 time, but the allow *their representatives (the banks) TO SUBMIT MULTIPLE TIMES. I had no idea that they had submitted to 4 different banks until I looked at my credit report. If Lexus feels that their 'general' statement is valid and will not ask their banks to remove the multiple hits to the credit report, they will receive a letter from my lawyer. The Lexus policy is not clear and needs to be remediated to provide 'valid' and truthful information to customers. I still request they Lexus ask the banks they notified to please remove hard inquiries from my credit report.Regards,
[redacted]
I did offer to assit the client in any future needs. I will extend a $200 in store credit to be used in my parts or service department.We did in fact have 2 2017 units come in 3 days after the client deicided not to take the offer. We did offer the same price for the 2017 which was a $1000 less on our end to accomodate the mis understanding.I take all aspects of any issue very serious at my store and apologized for the misunderstanding. There were no games played.
We have made repairs to the vehicle and is now operating as designed. We have also offered to have a Lexus Field Technician come and inspect the vehicle to ensure the vehicle is operating properly but the customer declined. We have also offered to have the customer trade in his vehicle and put him...
into another new or pre owned which we are currently working out tonight.
I spoke with Client yesterday--Title issue has been fixed and bank confirmed receipt. Customer has a scheduled appointment tuesday 12-13 to have remote start installed free of charge-I will be following up with client once worked is completed.
We have issued a check in the full amount of $148.86. Not sure why he waited 2 years though
I spoke with customer and explained that the repair was 13,000 miles after an oil leak was present. I asked him to come in for me to inspect his leak. I will be seeing him next week Monday or Tuesday the 10th or 11th.
my salesmen and he did discuss submitting to multiple banks to get you the best rate possible as well when you were signing the credit application. Unfortunately there is no way to reverse any submission that was made to a bank. She signed off oking us to do it
The correct money owed will be sent to both clients-there was a error on our part with the the sales consultant no longer employeed here and miscomunication. They should receive the money owed with 5-7 business days.
WE HAVE ALREADY AGREED TO PAY THE FULL AMOUNT REQUESTED
Every client we do business with signs a general disclosure agreement authorizing the dealer and any creditor to which the dealers submits the application to. We will submit to several banks to get the best rate possible for our client. The dealership only runs the customer credit 1 time. Thank...
you [redacted]
Mr. [redacted] has deceided to keep the said vehicle and purchase another one to satisfy his concerns. He is happy with the outcome.
I am rejecting this response because:1/ As per Lexus of Edison, 2017 GX460 wasn't there available in stock on 9/22/2016! I had to WAIT for at least ONE month for the 2017 model if I wanted to accept the "Offer"! In fact, they just make up this "offer" to make themselves sounds better in some way. 2/ I spoke to both salespersons Kelvin & Tyler regarding this deal since 9/19/2016. I don't think it was simple just a "mistake "! I am sure that my GX was sold to other people for some reasons or my GX was actually never there! It might be the way how Lexus of Edison runs the business to force the customers to buy 2017 models. 3/ I wasted one hour there for waiting in Lexus of Edison on 9/22/2016! I still don't understand why they don't tell me in the very beginning so that I don't have to waste my time there! Lexus of Edison just don't care about the customers!
Customer is pcking up new Vehicle 10-14-15 an is now very happy
We will have to inspect the vehicle. Lexus will be here on Feb 17. My service manager has called to schedule the appointment. I will aslo call Lexus financial to see what else they can offer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by Lexus of Edison in reference to complaint ID [redacted]. My title has been properly filed and the installation of my remote starter scheduled. The dealership General Manager called me and is investigating all sales-related issues to get them resolved.
Regards,
[redacted]