Muleh

Review: Gaps in the surface of a teak coffee table from Muleh that cost over $1,000 appeared the first winter after I purchased the table. I spoke to the firm promptly and they sent out a technician (also promptly) who said it was irreparable. That being the case, my contact [redacted], at Muleh, said she would replace the table with a new one, and it would arrive from overseas in June. I began calling in July, but she didn't return the call. I tried over and over, in Washington and in N.Y., as well as on her cell phone, but I never spoke to her again. Various clerks said that she was out and they would give her the message, but she never called me. After months of trying to reach her, I thought perhaps you could help me obtain the replacement table I was promisedDesired Settlement: I'd like to have the exact same table, but a new undamaged one. [redacted] said they had sold them for several years so presumably they stock them at present. If they don't, I would expect a refund.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Muleh regarding complaint ID [redacted].

Regards,