I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe dealer's response does not show they take any responsibility for the car having the same issueStated in my original complaint -- the car was driven to them by my mechanic (somehow he got it started)The car was picked up on Friday, May 29th after they stated they cleaned a corroded wire and replaced a RelayUpon bringnig it home, the next day, Saturday, May 30th, the car did the exact same thing and would not startUpon this happening, I called [redacted] and informed them that the car which I just picked up less than hours prior, was doing the same exact thing it had been brought to them forI spoke to Brett, who informed me they would not charge me for the diagnostics and to bring the car back Monday, June 1st, I tried starting the car throughout the morning and upon putting it in Neutral, the car did start, to which we drove it back to [redacted] 's -- thinking they would fix the issue they hadn't fixed in the first place during the previous weekOnce I was informed that they decided it was another issue - I went ahead to question whether what they were doing was "safe" -- a wiring problem that had to do with airbags and the ignition [redacted] in the Service department, stated yes it was safeAccording to the response [redacted] has provided, they are now claiming the car is not safe and there are many corrorded wires -- if this is the case, why were they not fixed and why was I not informed I have had this car for years and regular maintenance has been done to it, and although it was rear-ended this year, that should have nothing to do with the issues that are causing it to have starting issues, which were still not addressed as the car is starting to hesitate when starting it nowThe car has not sustained any front end damage and I resent the statements by [redacted] stating thisI also am very disappointed that [redacted] has stated the car is not safe and has many corroded wires -- if this were the case and they knew it would still have problems -- why not inform me and fix it correctly? That is what this has come down to -- they have stated things in their response to my complaint that blantantly show they did not fix the car correctlyThey have not represented the Chrysler name or Dodge product at all and I inquired when asking about the item to be fixed, why they didn't stand behind the products they sell While I may not have purchased my vehicle there, they were not a very good representation of the Dodge name Due to their statements regarding "corroded wires," and there will be more issues, I believe they did not fix the issueThey did not fix the issue in the first place as the second time the car was brought to the dealer, it was doing the exact same thing as it had done when brought the first timeRegards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe dealer's response does not show they take any responsibility for the car having the same issueStated in my original complaint -- the car was driven to them by my mechanic (somehow he got it started)The car was picked up on Friday, May 29th after they stated they cleaned a corroded wire and replaced a RelayUpon bringnig it home, the next day, Saturday, May 30th, the car did the exact same thing and would not startUpon this happening, I called [redacted] and informed them that the car which I just picked up less than hours prior, was doing the same exact thing it had been brought to them forI spoke to Brett, who informed me they would not charge me for the diagnostics and to bring the car back Monday, June 1st, I tried starting the car throughout the morning and upon putting it in Neutral, the car did start, to which we drove it back to [redacted] 's -- thinking they would fix the issue they hadn't fixed in the first place during the previous weekOnce I was informed that they decided it was another issue - I went ahead to question whether what they were doing was "safe" -- a wiring problem that had to do with airbags and the ignition [redacted] in the Service department, stated yes it was safeAccording to the response [redacted] has provided, they are now claiming the car is not safe and there are many corrorded wires -- if this is the case, why were they not fixed and why was I not informed I have had this car for years and regular maintenance has been done to it, and although it was rear-ended this year, that should have nothing to do with the issues that are causing it to have starting issues, which were still not addressed as the car is starting to hesitate when starting it nowThe car has not sustained any front end damage and I resent the statements by [redacted] stating thisI also am very disappointed that [redacted] has stated the car is not safe and has many corroded wires -- if this were the case and they knew it would still have problems -- why not inform me and fix it correctly? That is what this has come down to -- they have stated things in their response to my complaint that blantantly show they did not fix the car correctlyThey have not represented the Chrysler name or Dodge product at all and I inquired when asking about the item to be fixed, why they didn't stand behind the products they sell While I may not have purchased my vehicle there, they were not a very good representation of the Dodge name Due to their statements regarding "corroded wires," and there will be more issues, I believe they did not fix the issueThey did not fix the issue in the first place as the second time the car was brought to the dealer, it was doing the exact same thing as it had done when brought the first timeRegards, [redacted]