This email is in response to **and *** *** letter.The general manager Doug M*** as well as our service manager Elisa at our Ashland location has been in touch with the ***'s We have made every attempt to have the manufacturer send any parts that we need as quickly as
possible. Unfortunately it sometimes takes a little longer on some parts if they are not in stock or have to get them from the supplier of the partsLisa has even had the manufacturer *** *** replace the axle on the trailer to make sure the alignment of the tires are okThe travel trailer is safe to use while the axle is being shipped to usThe *** can pickup the unit and go camping and bring the trailer back in when the part arrivesWe are trying to do everything possible as well as *** *** to take care of the customers needsLisa is in contact with our General manager about this issueAs long as the manufacturer is honoring the warranty they will not issue a refund to a customer or loan paymentsAll of us at Reines RV Center want the customer to enjoy their camperSince these are houses or wheels that shake and vibrate we will continue to take care of the *** warranty needsThank you.Lindsey R***Reines RV Center
This email is in response to **and *** *** letter.The general manager Doug M*** as well as our service manager Elisa at our Ashland location has been in touch with the ***'s We have made every attempt to have the manufacturer send any parts that we need as quickly as
possible. Unfortunately it sometimes takes a little longer on some parts if they are not in stock or have to get them from the supplier of the partsLisa has even had the manufacturer *** *** replace the axle on the trailer to make sure the alignment of the tires are okThe travel trailer is safe to use while the axle is being shipped to usThe *** can pickup the unit and go camping and bring the trailer back in when the part arrivesWe are trying to do everything possible as well as *** *** to take care of the customers needsLisa is in contact with our General manager about this issueAs long as the manufacturer is honoring the warranty they will not issue a refund to a customer or loan paymentsAll of us at Reines RV Center want the customer to enjoy their camperSince these are houses or wheels that shake and vibrate we will continue to take care of the *** warranty needsThank you.Lindsey R***Reines RV Center