Two months ago I bought a used 2004 [redacted] Quest from Muller Honda of Gurnee. I bought it for my wife to drive around my 6 month old and 2 year old. Right away there was a ticking in the engine, and the front wheel was extremely loud and the car leaked horribly when it rained. I did not find this out right away because my wife drove it most of the time. 7 weeks in of owning the van I took the van to a tech and he said it had a bad wheel barring and I paid to have it replaced. While he was replacing the barring he called me right away and said he needed to show me the vans subframe, which holds the passenger front wheel and engine in place. He said the subframe is very thin and had holes in it. He said the van was not safe to drive and he would definitely not drive it on the highway. I called for my salesman and found out he no longer works there. I then reached out to Tony [redacted] and Terry [redacted] , sent them both emails (and made numerous calls) yet no one has responded to my email still to this day. I called and asked for the sales manager and was sent to Terry [redacted] and he said if it was as bad as my tech said that he would look into swapping the car out with something else on the lot, which I felt was absolutely fair, as the main reason I bought the car from the dealership as I felt they would take care of their customers with the utmost in customer service. If something major was wrong with the van, I thought they would back it up. I was wrong. I tried brining the car in on Saturday, June 4th but was told it was a bad day for them because they were busy. So I waited until the following Friday, June 10 to let them look at it. Their technician inspected the van they sold me, and he said there are definitely holes in it and any time there are holes in the subframe it is not a good thing. He also took pictures to show Terry lumpkins due to him not being there that day. I spoke with Terry on Saturday, June 11th and he said he had to speak with the director to see what would be done. I did not hear back from Terry, and had to make numerous calls before he would even speak with me. When we finally spoke he asked that I bring it in again! I brought the van back and he finally looked at the car on Friday, June 17th. After looking at it he said his technician told him the van may not be safe 6 months from now or a year or 2 years. I asked Terry if they check out the frames when they do a trade in, since that is what this van was, and he said yes. Then he said they would have never have caught the subframe issue. My mechanic pulled the front wheel off and said he noticed it right away. Honda Muller pulled off the front wheel to change the brakes before they sold it to me and my mechanic said shame on them for selling an unsafe van to a family with 2 young children who would use the car daily. So, after driving back to Honda Muller with my wife and 2 kids like Terry said to, I was treated like crap. When I got there he had me speak with an associate, Miriam and not himself. I could tell I was being pushed off. I looked at 2 cars that were similar to mine in price to see if we could work something out due to being sold an unsafe car. He came up with an appraisal and said he would buy the car back for $2000 less and that I would not get my $1,300 down payment back either, and that this was a generous offer. Honda Muller has given me the worst customer service I have ever had and I will never recommend or do business with them again. Terry [redacted] has taken advantage of me, my wife, and 2 kids and I and I hope no one ever is treated like this again at Honda Muller. Shame on Mr. George [redacted] , Service Director and Mr. Mike [redacted] , President for having guys like this work for them. I am completely convinced Terry was not honest with me. I have been in sales and customer service for over 15 years and I would never treat someone this way. The sad thing is if I didn’t buy this van and someone else did, they might have been seriously hurt down the road while driving on the expressway. I am not about to let this continue to happen to other people.
Two months ago I bought a used 2004 [redacted] Quest from Muller Honda of Gurnee. I
bought it for my wife to drive around my 6 month old and 2 year old. Right away
there was a ticking in the engine, and the front wheel was extremely loud and the
car leaked horribly when it rained. I did not find this out right away because my wife
drove it most of the time. 7 weeks in of owning the van I took the van to a tech and
he said it had a bad wheel barring and I paid to have it replaced. While he was
replacing the barring he called me right away and said he needed to show me the
vans subframe, which holds the passenger front wheel and engine in place. He said
the subframe is very thin and had holes in it. He said the van was not safe to drive
and he would definitely not drive it on the highway. I called for my salesman and
found out he no longer works there. I then reached out to Tony [redacted] and Terry
[redacted], sent them both emails (and made numerous calls) yet no one has responded
to my email still to this day. I called and asked for the sales manager and was sent to
Terry [redacted] and he said if it was as bad as my tech said that he would look into
swapping the car out with something else on the lot, which I felt was absolutely fair,
as the main reason I bought the car from the dealership as I felt they would take
care of their customers with the utmost in customer service. If something major was
wrong with the van, I thought they would back it up. I was wrong.
I tried brining the car in on Saturday, June 4th but was told it was a bad day for them
because they were busy. So I waited until the following Friday, June 10 to let them
look at it. Their technician inspected the van they sold me, and he said there are
definitely holes in it and any time there are holes in the subframe it is not a good
thing. He also took pictures to show Terry lumpkins due to him not being there that
day. I spoke with Terry on Saturday, June 11th and he said he had to speak with the
director to see what would be done. I did not hear back from Terry, and had to make
numerous calls before he would even speak with me. When we finally spoke he
asked that I bring it in again! I brought the van back and he finally looked at the car
on Friday, June 17th. After looking at it he said his technician told him the van may
not be safe 6 months from now or a year or 2 years. I asked Terry if they check out
the frames when they do a trade in, since that is what this van was, and he said yes.
Then he said they would have never have caught the subframe issue. My mechanic
pulled the front wheel off and said he noticed it right away. Honda Muller pulled off
the front wheel to change the brakes before they sold it to me and my mechanic said
shame on them for selling an unsafe van to a family with 2 young children who
would use the car daily.
So, after driving back to Honda Muller with my wife and 2 kids like Terry said to, I
was treated like crap. When I got there he had me speak with an associate, Miriam
and not himself. I could tell I was being pushed off. I looked at 2 cars that
were similar to mine in price to see if we could work something out due to being
sold an unsafe car. He came up with an appraisal and said he would buy the car back
for $2000 less and that I would not get my $1,300 down payment back either, and
that this was a generous offer. Honda Muller has given me the worst customer
service I have ever had and I will never recommend or do business with them again.
Terry [redacted] has taken advantage of me, my wife, and 2 kids and I and I hope no
one ever is treated like this again at Honda Muller. Shame on Mr. George [redacted],
Service Director and Mr. Mike [redacted], President for having guys like this work for
them. I am completely convinced Terry was not honest with me. I have been in sales
and customer service for over 15 years and I would never treat someone this way.
The sad thing is if I didn’t buy this van and someone else did, they might have been
seriously hurt down the road while driving on the expressway. I am not about to let
this continue to happen to other people.
Two months ago I bought a used 2004 [redacted] Quest from Muller Honda of Gurnee. I bought it for my wife to drive around my 6 month old and 2 year old. Right away there was a ticking in the engine, and the front wheel was extremely loud and the car leaked horribly when it rained. I did not find this out right away because my wife drove it most of the time. 7 weeks in of owning the van I took the van to a tech and he said it had a bad wheel barring and I paid to have it replaced. While he was replacing the barring he called me right away and said he needed to show me the vans subframe, which holds the passenger front wheel and engine in place. He said the subframe is very thin and had holes in it. He said the van was not safe to drive and he would definitely not drive it on the highway. I called for my salesman and found out he no longer works there. I then reached out to Tony [redacted] and Terry [redacted] , sent them both emails (and made numerous calls) yet no one has responded to my email still to this day. I called and asked for the sales manager and was sent to Terry [redacted] and he said if it was as bad as my tech said that he would look into swapping the car out with something else on the lot, which I felt was absolutely fair, as the main reason I bought the car from the dealership as I felt they would take care of their customers with the utmost in customer service. If something major was wrong with the van, I thought they would back it up. I was wrong. I tried brining the car in on Saturday, June 4th but was told it was a bad day for them because they were busy. So I waited until the following Friday, June 10 to let them look at it. Their technician inspected the van they sold me, and he said there are definitely holes in it and any time there are holes in the subframe it is not a good thing. He also took pictures to show Terry lumpkins due to him not being there that day. I spoke with Terry on Saturday, June 11th and he said he had to speak with the director to see what would be done. I did not hear back from Terry, and had to make numerous calls before he would even speak with me. When we finally spoke he asked that I bring it in again! I brought the van back and he finally looked at the car on Friday, June 17th. After looking at it he said his technician told him the van may not be safe 6 months from now or a year or 2 years. I asked Terry if they check out the frames when they do a trade in, since that is what this van was, and he said yes. Then he said they would have never have caught the subframe issue. My mechanic pulled the front wheel off and said he noticed it right away. Honda Muller pulled off the front wheel to change the brakes before they sold it to me and my mechanic said shame on them for selling an unsafe van to a family with 2 young children who would use the car daily. So, after driving back to Honda Muller with my wife and 2 kids like Terry said to, I was treated like crap. When I got there he had me speak with an associate, Miriam and not himself. I could tell I was being pushed off. I looked at 2 cars that were similar to mine in price to see if we could work something out due to being sold an unsafe car. He came up with an appraisal and said he would buy the car back for $2000 less and that I would not get my $1,300 down payment back either, and that this was a generous offer. Honda Muller has given me the worst customer service I have ever had and I will never recommend or do business with them again. Terry [redacted] has taken advantage of me, my wife, and 2 kids and I and I hope no one ever is treated like this again at Honda Muller. Shame on Mr. George [redacted] , Service Director and Mr. Mike [redacted] , President for having guys like this work for them. I am completely convinced Terry was not honest with me. I have been in sales and customer service for over 15 years and I would never treat someone this way. The sad thing is if I didn’t buy this van and someone else did, they might have been seriously hurt down the road while driving on the expressway. I am not about to let this continue to happen to other people.
Two months ago I bought a used 2004 [redacted] Quest from Muller Honda of Gurnee. I
bought it for my wife to drive around my 6 month old and 2 year old. Right away
there was a ticking in the engine, and the front wheel was extremely loud and the
car leaked horribly when it rained. I did not find this out right away because my wife
drove it most of the time. 7 weeks in of owning the van I took the van to a tech and
he said it had a bad wheel barring and I paid to have it replaced. While he was
replacing the barring he called me right away and said he needed to show me the
vans subframe, which holds the passenger front wheel and engine in place. He said
the subframe is very thin and had holes in it. He said the van was not safe to drive
and he would definitely not drive it on the highway. I called for my salesman and
found out he no longer works there. I then reached out to Tony [redacted] and Terry
[redacted], sent them both emails (and made numerous calls) yet no one has responded
to my email still to this day. I called and asked for the sales manager and was sent to
Terry [redacted] and he said if it was as bad as my tech said that he would look into
swapping the car out with something else on the lot, which I felt was absolutely fair,
as the main reason I bought the car from the dealership as I felt they would take
care of their customers with the utmost in customer service. If something major was
wrong with the van, I thought they would back it up. I was wrong.
I tried brining the car in on Saturday, June 4th but was told it was a bad day for them
because they were busy. So I waited until the following Friday, June 10 to let them
look at it. Their technician inspected the van they sold me, and he said there are
definitely holes in it and any time there are holes in the subframe it is not a good
thing. He also took pictures to show Terry lumpkins due to him not being there that
day. I spoke with Terry on Saturday, June 11th and he said he had to speak with the
director to see what would be done. I did not hear back from Terry, and had to make
numerous calls before he would even speak with me. When we finally spoke he
asked that I bring it in again! I brought the van back and he finally looked at the car
on Friday, June 17th. After looking at it he said his technician told him the van may
not be safe 6 months from now or a year or 2 years. I asked Terry if they check out
the frames when they do a trade in, since that is what this van was, and he said yes.
Then he said they would have never have caught the subframe issue. My mechanic
pulled the front wheel off and said he noticed it right away. Honda Muller pulled off
the front wheel to change the brakes before they sold it to me and my mechanic said
shame on them for selling an unsafe van to a family with 2 young children who
would use the car daily.
So, after driving back to Honda Muller with my wife and 2 kids like Terry said to, I
was treated like crap. When I got there he had me speak with an associate, Miriam
and not himself. I could tell I was being pushed off. I looked at 2 cars that
were similar to mine in price to see if we could work something out due to being
sold an unsafe car. He came up with an appraisal and said he would buy the car back
for $2000 less and that I would not get my $1,300 down payment back either, and
that this was a generous offer. Honda Muller has given me the worst customer
service I have ever had and I will never recommend or do business with them again.
Terry [redacted] has taken advantage of me, my wife, and 2 kids and I and I hope no
one ever is treated like this again at Honda Muller. Shame on Mr. George [redacted],
Service Director and Mr. Mike [redacted], President for having guys like this work for
them. I am completely convinced Terry was not honest with me. I have been in sales
and customer service for over 15 years and I would never treat someone this way.
The sad thing is if I didn’t buy this van and someone else did, they might have been
seriously hurt down the road while driving on the expressway. I am not about to let
this continue to happen to other people.