Initial Business Response / [redacted] (1000, 5, 2014/07/31) */ Contact Name and Title: [redacted] Service Direc Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ameritech.net Customer did come and drop off his vehicle on 6/13/for service stating he had a problem with a noise from the transmissionAt that time we did provide him with a loaner where we take all their information including drivers license, insurance and credit cardWe explain to them that they are responsible for fuel, any damage or violations with the vehicleWe have them initial next to the damage section and explain that they are initialing that there is no damage currently on the vehicle and then have them sign the agreement taking full responsibilityWe have the vehicles parked outside and walk them to the vehicle, at no time do we ever not allow them to inspect the vehicle [redacted] contacted him on 6/17/to let him know we were unable to duplicate any noise and his vehicle is ready for pick up, which he told [redacted] that he had a family emergency out of state and would pick up his vehicle when he returnedWe did not know that he took the loaner car out of state and would have it for daysWhen he returned on the 24th and dropped off the loaner we did our inspection in the service lane and showed him the damage explaining it would be his responsibilityHe then told us that he had the car in his possession the whole time when he went to [redacted] and [redacted] putting on miles and didn't feel it was his fault or responsibility I received an estimate for $called him and he felt it was to muchI spoke with and emailed him on 7/3/in which Mr [redacted] said he was going to call Acura and would get back to meI waited for seven days and when I did not hear from him I went ahead and charged his credit card for the damage Mr[redacted] was made aware of all the terms and conditions of the loaner agreementBy signing the agreement and initialing the damage section, he authorized us to charge his credit card for damages I find it odd that Mr [redacted] finds it impossible to believe that he damaged our vehicle while in his possession for 2600+ milesMr [redacted] is fortunate that we did not charge him for the days of unauthorized use, just the damage on the vehicle when he returned it to us Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please see the attached Pdf fro my responses Thanks Final Business Response / [redacted] (4000, 9, 2014/08/20) */ I'm sorry that Mr [redacted] feels the charges are for the use of the loanerBottom line is Mr [redacted] is being charged for the damage to the loaner not the use Mr [redacted] signed and initialed next to the damage box on the agreement taking full responsibility for any damage or violations Mr***'s commit that the damage may have caused by one of our service staff employee's is far from the truthEvery morning we have the loaners inspected for fuel level and any damage noted on the agreement prior to being parked in the customer delivery area for the loaners Mr, [redacted] needs to take full responsibility for his actions per the agreement he signed Final Consumer Response / [redacted] (4200, 11, 2014/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I agree that I signed to take the full responsibilty for the damage if done by me The damage was not done by me And I asked to allow me visit and take pictures of the damage so I can go through my insuranceThey totally ignored my request as they probably knew that Insurance company will fight for me and the charges posted I did review the contract and there is a clear discepency thereThey made me sign the paper that there was a passenger [redacted] fender damage, and the repair estimate they sent me is for fender and bumperThe didnt show me any damage to bumper and I didnt sign or agree on damage to bumper There are so many things pointing towards the unprofessional practices of this dealership 1) Damage wasnt done by me 2) The repair estimate says damage to bumper and fender and the contract I signed says damage to fender only 3) I was never given an opportunity to come in and take pictures as they knew that they wouldnt be able to justify the damage to Bumper My insurance deductible is very minimal and if I was given an opportunity to go through the insurance this would have been very minimal charge to meAnd by all means this was my legal right to take pictures which was completely ignored
Initial Business Response /* (1000, 5, 2014/07/31) */
Contact Name and Title: *** *** Service Direc
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ameritech.net
Customer did come and drop off his vehicle on 6/13/for service stating he had a problem with a noise from the
transmissionAt that time we did provide him with a loaner where we take all their information including drivers license, insurance and credit cardWe explain to them that they are responsible for fuel, any damage or violations with the vehicleWe have them initial next to the damage section and explain that they are initialing that there is no damage currently on the vehicle and then have them sign the agreement taking full responsibilityWe have the vehicles parked outside and walk them to the vehicle, at no time do we ever not allow them to inspect the vehicle
*** contacted him on 6/17/to let him know we were unable to duplicate any noise and his vehicle is ready for pick up, which he told *** that he had a family emergency out of state and would pick up his vehicle when he returnedWe did not know that he took the loaner car out of state and would have it for daysWhen he returned on the 24th and dropped off the loaner we did our inspection in the service lane and showed him the damage explaining it would be his responsibilityHe then told us that he had the car in his possession the whole time when he went to *** and *** *** putting on miles and didn't feel it was his fault or responsibility
I received an estimate for $called him and he felt it was to muchI spoke with and emailed him on 7/3/in which Mr*** said he was going to call Acura and would get back to meI waited for seven days and when I did not hear from him I went ahead and charged his credit card for the damage
Mr.*** was made aware of all the terms and conditions of the loaner agreementBy signing the agreement and initialing the damage section, he authorized us to charge his credit card for damages
I find it odd that Mr*** finds it impossible to believe that he damaged our vehicle while in his possession for 2600+ milesMr*** is fortunate that we did not charge him for the days of unauthorized use, just the damage on the vehicle when he returned it to us
Initial Consumer Rebuttal /* (3000, 7, 2014/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please see the attached Pdf fro my responses
Thanks
Final Business Response /* (4000, 9, 2014/08/20) */
I'm sorry that Mr*** feels the charges are for the use of the loanerBottom line is Mr*** is being charged for the damage to the loaner not the use
Mr*** signed and initialed next to the damage box on the agreement taking full responsibility for any damage or violations
Mr***'s commit that the damage may have caused by one of our service staff employee's is far from the truthEvery morning we have the loaners inspected for fuel level and any damage noted on the agreement prior to being parked in the customer delivery area for the loaners
Mr, *** needs to take full responsibility for his actions per the agreement he signed
Final Consumer Response /* (4200, 11, 2014/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I agree that I signed to take the full responsibilty for the damage if done by me
The damage was not done by me
And I asked to allow me visit and take pictures of the damage so I can go through my insuranceThey totally ignored my request as they probably knew that Insurance company will fight for me and the charges posted
I did review the contract and there is a clear discepency thereThey made me sign the paper that there was a passenger *** fender damage, and the repair estimate they sent me is for fender and bumperThe didnt show me any damage to bumper and I didnt sign or agree on damage to bumper
There are so many things pointing towards the unprofessional practices of this dealership
1) Damage wasnt done by me
2) The repair estimate says damage to bumper and fender and the contract I signed says damage to fender only
3) I was never given an opportunity to come in and take pictures as they knew that they wouldnt be able to justify the damage to Bumper
My insurance deductible is very minimal and if I was given an opportunity to go through the insurance this would have been very minimal charge to meAnd by all means this was my legal right to take pictures which was completely ignored
Initial Business Response /* (1000, 5, 2014/08/13) */
Ms*** - As I mentioned during our phone call, Mr*** and I have reached an agreement to resolve this caseI will have reimbursement sent to Mr*** within hours of his acknowledgement of this agreementI have discussed with
Mr*** that he should "reply to all" to this email so that I can get his check processed and mailed
*** ***
General Manager
Muller's Woodfield Acura
Initial Consumer Rebuttal /* (3000, 8, 2014/08/13) */
Dear Chicago Revdex.com,
Attn: Ms***,
I have been contacted by the dealership and we have come to an agreementThe dealership has agreed to reimburse me $towards my travel and expenses and once I receive the check, and it clears my bank, I will be satisfied
Sincerely,
*** ***
Final Business Response /* (4000, 14, 2014/08/27) */
Ms*** - Attached is a copy of the check that Mr*** receivedIt has cleared our bankPlease close this complaint as satisfactorily resolved
Thank you,
*** ***
Muller's Woodfield Acura
Final Consumer Response /* (4200, 12, 2014/08/26) */
Mr***,
I acknowledge receiving the check, however without access to the bank it is drawn on I cannot verify the funds have clearedIf you could provide Bank verification documents that the funds have cleared your bank, I will confirm this has been satisfactorily resolved
Sincerely,
Mr*** ***
Initial Business Response / [redacted] (1000, 5, 2014/07/31) */ Contact Name and Title: [redacted] Service Direc Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ameritech.net Customer did come and drop off his vehicle on 6/13/for service stating he had a problem with a noise from the transmissionAt that time we did provide him with a loaner where we take all their information including drivers license, insurance and credit cardWe explain to them that they are responsible for fuel, any damage or violations with the vehicleWe have them initial next to the damage section and explain that they are initialing that there is no damage currently on the vehicle and then have them sign the agreement taking full responsibilityWe have the vehicles parked outside and walk them to the vehicle, at no time do we ever not allow them to inspect the vehicle [redacted] contacted him on 6/17/to let him know we were unable to duplicate any noise and his vehicle is ready for pick up, which he told [redacted] that he had a family emergency out of state and would pick up his vehicle when he returnedWe did not know that he took the loaner car out of state and would have it for daysWhen he returned on the 24th and dropped off the loaner we did our inspection in the service lane and showed him the damage explaining it would be his responsibilityHe then told us that he had the car in his possession the whole time when he went to [redacted] and [redacted] putting on miles and didn't feel it was his fault or responsibility I received an estimate for $called him and he felt it was to muchI spoke with and emailed him on 7/3/in which Mr [redacted] said he was going to call Acura and would get back to meI waited for seven days and when I did not hear from him I went ahead and charged his credit card for the damage Mr[redacted] was made aware of all the terms and conditions of the loaner agreementBy signing the agreement and initialing the damage section, he authorized us to charge his credit card for damages I find it odd that Mr [redacted] finds it impossible to believe that he damaged our vehicle while in his possession for 2600+ milesMr [redacted] is fortunate that we did not charge him for the days of unauthorized use, just the damage on the vehicle when he returned it to us Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please see the attached Pdf fro my responses Thanks Final Business Response / [redacted] (4000, 9, 2014/08/20) */ I'm sorry that Mr [redacted] feels the charges are for the use of the loanerBottom line is Mr [redacted] is being charged for the damage to the loaner not the use Mr [redacted] signed and initialed next to the damage box on the agreement taking full responsibility for any damage or violations Mr***'s commit that the damage may have caused by one of our service staff employee's is far from the truthEvery morning we have the loaners inspected for fuel level and any damage noted on the agreement prior to being parked in the customer delivery area for the loaners Mr, [redacted] needs to take full responsibility for his actions per the agreement he signed Final Consumer Response / [redacted] (4200, 11, 2014/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I agree that I signed to take the full responsibilty for the damage if done by me The damage was not done by me And I asked to allow me visit and take pictures of the damage so I can go through my insuranceThey totally ignored my request as they probably knew that Insurance company will fight for me and the charges posted I did review the contract and there is a clear discepency thereThey made me sign the paper that there was a passenger [redacted] fender damage, and the repair estimate they sent me is for fender and bumperThe didnt show me any damage to bumper and I didnt sign or agree on damage to bumper There are so many things pointing towards the unprofessional practices of this dealership 1) Damage wasnt done by me 2) The repair estimate says damage to bumper and fender and the contract I signed says damage to fender only 3) I was never given an opportunity to come in and take pictures as they knew that they wouldnt be able to justify the damage to Bumper My insurance deductible is very minimal and if I was given an opportunity to go through the insurance this would have been very minimal charge to meAnd by all means this was my legal right to take pictures which was completely ignored
Initial Business Response /* (1000, 5, 2014/07/31) */
Contact Name and Title: *** *** Service Direc
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ameritech.net
Customer did come and drop off his vehicle on 6/13/for service stating he had a problem with a noise from the
transmissionAt that time we did provide him with a loaner where we take all their information including drivers license, insurance and credit cardWe explain to them that they are responsible for fuel, any damage or violations with the vehicleWe have them initial next to the damage section and explain that they are initialing that there is no damage currently on the vehicle and then have them sign the agreement taking full responsibilityWe have the vehicles parked outside and walk them to the vehicle, at no time do we ever not allow them to inspect the vehicle
*** contacted him on 6/17/to let him know we were unable to duplicate any noise and his vehicle is ready for pick up, which he told *** that he had a family emergency out of state and would pick up his vehicle when he returnedWe did not know that he took the loaner car out of state and would have it for daysWhen he returned on the 24th and dropped off the loaner we did our inspection in the service lane and showed him the damage explaining it would be his responsibilityHe then told us that he had the car in his possession the whole time when he went to *** and *** *** putting on miles and didn't feel it was his fault or responsibility
I received an estimate for $called him and he felt it was to muchI spoke with and emailed him on 7/3/in which Mr*** said he was going to call Acura and would get back to meI waited for seven days and when I did not hear from him I went ahead and charged his credit card for the damage
Mr.*** was made aware of all the terms and conditions of the loaner agreementBy signing the agreement and initialing the damage section, he authorized us to charge his credit card for damages
I find it odd that Mr*** finds it impossible to believe that he damaged our vehicle while in his possession for 2600+ milesMr*** is fortunate that we did not charge him for the days of unauthorized use, just the damage on the vehicle when he returned it to us
Initial Consumer Rebuttal /* (3000, 7, 2014/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please see the attached Pdf fro my responses
Thanks
Final Business Response /* (4000, 9, 2014/08/20) */
I'm sorry that Mr*** feels the charges are for the use of the loanerBottom line is Mr*** is being charged for the damage to the loaner not the use
Mr*** signed and initialed next to the damage box on the agreement taking full responsibility for any damage or violations
Mr***'s commit that the damage may have caused by one of our service staff employee's is far from the truthEvery morning we have the loaners inspected for fuel level and any damage noted on the agreement prior to being parked in the customer delivery area for the loaners
Mr, *** needs to take full responsibility for his actions per the agreement he signed
Final Consumer Response /* (4200, 11, 2014/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I agree that I signed to take the full responsibilty for the damage if done by me
The damage was not done by me
And I asked to allow me visit and take pictures of the damage so I can go through my insuranceThey totally ignored my request as they probably knew that Insurance company will fight for me and the charges posted
I did review the contract and there is a clear discepency thereThey made me sign the paper that there was a passenger *** fender damage, and the repair estimate they sent me is for fender and bumperThe didnt show me any damage to bumper and I didnt sign or agree on damage to bumper
There are so many things pointing towards the unprofessional practices of this dealership
1) Damage wasnt done by me
2) The repair estimate says damage to bumper and fender and the contract I signed says damage to fender only
3) I was never given an opportunity to come in and take pictures as they knew that they wouldnt be able to justify the damage to Bumper
My insurance deductible is very minimal and if I was given an opportunity to go through the insurance this would have been very minimal charge to meAnd by all means this was my legal right to take pictures which was completely ignored
Initial Business Response /* (1000, 5, 2014/08/13) */
Ms*** - As I mentioned during our phone call, Mr*** and I have reached an agreement to resolve this caseI will have reimbursement sent to Mr*** within hours of his acknowledgement of this agreementI have discussed with
Mr*** that he should "reply to all" to this email so that I can get his check processed and mailed
*** ***
General Manager
Muller's Woodfield Acura
Initial Consumer Rebuttal /* (3000, 8, 2014/08/13) */
Dear Chicago Revdex.com,
Attn: Ms***,
I have been contacted by the dealership and we have come to an agreementThe dealership has agreed to reimburse me $towards my travel and expenses and once I receive the check, and it clears my bank, I will be satisfied
Sincerely,
*** ***
Final Business Response /* (4000, 14, 2014/08/27) */
Ms*** - Attached is a copy of the check that Mr*** receivedIt has cleared our bankPlease close this complaint as satisfactorily resolved
Thank you,
*** ***
Muller's Woodfield Acura
Final Consumer Response /* (4200, 12, 2014/08/26) */
Mr***,
I acknowledge receiving the check, however without access to the bank it is drawn on I cannot verify the funds have clearedIf you could provide Bank verification documents that the funds have cleared your bank, I will confirm this has been satisfactorily resolved
Sincerely,
Mr*** ***