Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Wow! Lisa P[redacted]. The room was musty. They offered to spray airfeshener. I refused and asked for and refused another room. Then my wife informed me that our 1 year old was burnt by the hot water. I asked why. She said the shower know was broken and loose. They refused to do anything until the next morning. Then the Mexican guy refused to give my son an egg and lied that they had no more because they were closing in 15 mins. He spoke clear English and answered all questions correctly including I don't care. I went to ask the front desk then he started taking out a new bag. Lisa P[redacted] refused to help and said what do you want me to do. She defended him by saying her was just knotting but that's a lie. Have your lawyer call me if you are not happy. I was like what? Please keep this on file as there are many similar complaints online including "we were literally attacked." This hotel is owned and operated by an Indian company who do not care about American customer service including Lisa P[redacted]. All customers do not be tricked into staying there because they have a coupon on the Rest Area magazine. They will give you a run down non functioning room that's rotten due to water damage. Go to [redacted] or [redacted]
Regards,
[redacted]
With any complaint there is always two sides to the story. Here is what the hotel staff says happened. Shortly after checking in to room 233 on 8-14-14, he complained to the front desk clerk that his...
room smelled musty. The desk clerk offered to go up there and spray odor eliminator and he refused. We were sold out and did not have another room to move him to. The desk clerk suggested that he could open the window. Then later he informed the desk clerk that the shower was broken. The water control would move on its own so the water would proceed to get hot on its own. The desk clerk offered to call in our maintenance man and the guest told us that it was ok. He would just take a bath. Then on 8-15-14 He had an issue with breakfast. Apparently we ran out of hard boiled eggs. When he asked the breakfast host for more, there was a misunderstanding. The breakfast host did not understand him and told him to go to the front desk. When he went to the front desk complaining about it, the desk clerk went over there to see if we had any left. That is when the breakfast host put out more. The guest was then very mad because now he feels like he was lied to. He asked to speak to the manager. That is when I came in the picture. I listened to his complaints and apologized over and over again. He told me that I had to go fire the breakfast host immediately or he will have all of us fired. I told him that I will take care of the situation. He went back to his room. He came back a little while later and pounded on my door. I was behind the desk so I came out to see him. He proceeds to tell me that his wife suggested that the reason that he did not get any more eggs was because they paid a discounted rate for the room. I told him that there was no way for the breakfast clerk to know what amount he paid. I explained to him that the breakfast host did not understand what he was asking for. He is a Hispanic male that is currently learning English. He was still not happy. He then started going on and on about being discriminated against. I kept apologizing and telling him that we are not discriminating against him for any reason. I asked him what I can do to make this right. He threw his hands in the air and told me several times that I will be hearing from his lawyer. I then thanked him and went back into my office. Shortly after that, he took our luggage rack upstairs and loaded it up to check out. He did not check out with the desk. He left the luggage rack in the parking lot as well as garbage that he removed from his car. He called the desk later and asked for his receipt to be emailed to him. He then proceeded to contact our corporate office, post the complaint on Trip Advisor and to the Revdex.com. The first time I heard anything about his son being burnt was when I got his complaint from the corporate office. That is something he should have reported to me in one of our conversations that morning. I am so sorry that he feels like he was discriminated against. I am sorry that he had a negative experience here at my hotel. I am sorry that he is not happy. His official apology and refund check has been sent to his home address. If you have any questions please call me. 317-243-8310 Lisa P[redacted] General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Wow! Lisa P[redacted]. The room was musty. They offered to spray airfeshener. I refused and asked for and refused another room. Then my wife informed me that our 1 year old was burnt by the hot water. I asked why. She said the shower know was broken and loose. They refused to do anything until the next morning. Then the Mexican guy refused to give my son an egg and lied that they had no more because they were closing in 15 mins. He spoke clear English and answered all questions correctly including I don't care. I went to ask the front desk then he started taking out a new bag. Lisa P[redacted] refused to help and said what do you want me to do. She defended him by saying her was just knotting but that's a lie. Have your lawyer call me if you are not happy. I was like what? Please keep this on file as there are many similar complaints online including "we were literally attacked." This hotel is owned and operated by an Indian company who do not care about American customer service including Lisa P[redacted]. All customers do not be tricked into staying there because they have a coupon on the Rest Area magazine. They will give you a run down non functioning room that's rotten due to water damage. Go to [redacted] or [redacted]
Regards,
[redacted]
With any complaint there is always two sides to the story. Here is what the hotel staff says happened. Shortly after checking in to room 233 on 8-14-14, he complained to the front desk clerk that his...
room smelled musty. The desk clerk offered to go up there and spray odor eliminator and he refused. We were sold out and did not have another room to move him to. The desk clerk suggested that he could open the window. Then later he informed the desk clerk that the shower was broken. The water control would move on its own so the water would proceed to get hot on its own. The desk clerk offered to call in our maintenance man and the guest told us that it was ok. He would just take a bath. Then on 8-15-14 He had an issue with breakfast. Apparently we ran out of hard boiled eggs. When he asked the breakfast host for more, there was a misunderstanding. The breakfast host did not understand him and told him to go to the front desk. When he went to the front desk complaining about it, the desk clerk went over there to see if we had any left. That is when the breakfast host put out more. The guest was then very mad because now he feels like he was lied to. He asked to speak to the manager. That is when I came in the picture. I listened to his complaints and apologized over and over again. He told me that I had to go fire the breakfast host immediately or he will have all of us fired. I told him that I will take care of the situation. He went back to his room. He came back a little while later and pounded on my door. I was behind the desk so I came out to see him. He proceeds to tell me that his wife suggested that the reason that he did not get any more eggs was because they paid a discounted rate for the room. I told him that there was no way for the breakfast clerk to know what amount he paid. I explained to him that the breakfast host did not understand what he was asking for. He is a Hispanic male that is currently learning English. He was still not happy. He then started going on and on about being discriminated against. I kept apologizing and telling him that we are not discriminating against him for any reason. I asked him what I can do to make this right. He threw his hands in the air and told me several times that I will be hearing from his lawyer. I then thanked him and went back into my office. Shortly after that, he took our luggage rack upstairs and loaded it up to check out. He did not check out with the desk. He left the luggage rack in the parking lot as well as garbage that he removed from his car. He called the desk later and asked for his receipt to be emailed to him. He then proceeded to contact our corporate office, post the complaint on Trip Advisor and to the Revdex.com. The first time I heard anything about his son being burnt was when I got his complaint from the corporate office. That is something he should have reported to me in one of our conversations that morning. I am so sorry that he feels like he was discriminated against. I am sorry that he had a negative experience here at my hotel. I am sorry that he is not happy. His official apology and refund check has been sent to his home address. If you have any questions please call me. 317-243-8310 Lisa P[redacted] General Manager
Bed bugs...