Mulrooney Moving & Storage, Inc.

I have tried to make contact with this customer and left messages on both of her machines, I got with the make ready Manager and her sales man, both parts she has requested are in and can be put on the unit. I'll again try to get in touch with her to get this taken care of

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and They have just now contacted me to deliver the itemsIssue is resolved

I have forwarded you an email with clarification. Sent: Friday, September 16, 2016 9:33 AMSubject: Damaged Caused by Demontrond Good morning,This email is in response to your message stating more Documentation from [redacted] stating the damages were caused by previous repair.The following email was from [redacted], the technician that worked on my vehicle at [redacted]. When asked why we had to replace the steering shaft, he replied that Demontrond had to remove the intermediate shaft to fix the driver side mount and they left the bolt loose.  Please refer to the email I forwarded along with this message. [redacted] From: [redacted], [redacted] Sent: Wednesday, August 24, 2016 8:18 AM Subject: RE:  THEY HAD REMOVER THE INTERMEDIATE SHAFT TO DO THE DRIVE SIDE MOUNT AND LEFT THE BOLT LOOSE  From: [redacted], [redacted] Sent: Wednesday, August 24, 2016 8:03 AM To: [redacted], [redacted] Subject:  Good Morning,Could you please explain to me about the reason we had to replace the steering shaft on my son’s avalanche???.  I was trying to understand how Demontrond screwed up installing the motor mounts??  He is wanting to understand also.Thanks so much for your help..  [redacted]

Response: Dear [redacted]   My name is [redacted]. I am the [redacted] . I spoke with all Departments involved with the processing of your purchase to get a better understanding of what happened. There were several areas in which our processes...

failed, and for that I would like to sincerely apologize from all of us here at [redacted].   The [redacted] changed their [redacted] processes at the beginning of March, 2015. They are running approximately 4 weeks behind their normal processing time frame and there was quite a bit of confusion on the Dealerships’ end trying to follow their new processes. When you purchased your vehicle in late February, your paperwork was sent to the [redacted], but it took them approximately 4 weeks to get to your file. At that time, their rules had changed and they noticed the inspection was not current on the [redacted]. So, they kicked it back to us because All vehicles must have a current inspection done prior to the [redacted] processing the new one sticker paperwork. It was our fault that the inspection was missed on your vehicle, and it was our fault that our [redacted] did not alert us to the issue as soon as they were notified of it by the [redacted].We sincerely apologize for the inconvenience this has caused you.   I do understand that you spoke with our [redacted] on April 17th about this issue because you were in need of new temporary tags at that time. Since she was instructed that we had to destroy the old temporary tags prior to issuing new temporary tags, she requested that you come back into the Dealership so that she could issue you new temporary tags. At that time, you let her know that you lived to far awayto come back into the Dealership. We do understand that [redacted] is a long distance to drive, and again apologize.   It is now my understanding that our [redacted], has spoke with you on the phone today to make arrangements for you to go to our [redacted] location to get your inspection taken care of so that you won’t have to make the long drive back to our [redacted] location. Once done ,we should be able to get your paperwork back to the [redacted] to get this situation resolved.   Please reach out to me directly if you need any other assistance with this situation. My direct email address is [redacted] or call me at [redacted]. I will make sure you are taken care of right away. Sincerely,   [redacted] [redacted]

Hello, Mr. and Mrs. [redacted] vehicle did catch on fire at our facility.  We immediately had our Insurance Company get with the [redacted] and work with them to resolve the situation. Unfortunately, the vehicle was classified as a Total Loss by the Insurance...

company, and the [redacted] accepted that.  They settled the Claim with our Insurance company as well as cashed the check.  The situation at that point was resolved.    Any  concerns or dissatisfaction that the [redacted] had should have been addressed with the Insurance Company prior to them settling the claim and cashing the check.  At this point, any further concerns, on the part of the [redacted], should be addressed with the insurance company and not DeMontrond®.  We are extremely sorry that the accident occurred. However, all further concerns must be addressed with the insurance company that the [redacted] settled with.

Ms. [redacted] -  We appreciate the time you have taken to speak with our Service VP Joe [redacted].  It is our understanding that he is working with you directly to resolve your concerns. We are confident that he will do everything in his power to assist you going forward. Please do not...

hesitate to reach out in the future should you need additional assistance. Thanks,DeMontrond Texas City RV

In response to complaint #[redacted]Thank you so much for taking the time to speak with our service director Dana [redacted] yesterday late afternoon.  As you discussed with Dana, we were, unfortunately, unaware of this situation prior to receiving this complaint; we understand, as per our request,...

that you will be sending us contact information for the Dealership that now has your vehicle, photos of the discussed damage as well as documentation to support the cause of the damage.  We will wait to receive this information from you. Sincerely,Diva [redacted]E Commerce Executive DirectorDeMontrond Texas City

Mulrooney Moving and Storage is one of the WORST companies in which I have conducted business. They are beyond unprofessional and lazy. Employees were cursing at each other while complaining to us about how little they get paid. We were quoted for 7.5 hours and they took 10 hours to complete the job. This extra time was spent smoking, using the bathroom and folding blankets. To make matters worse they charged our credit card $600 more than the agreed upon amount, forcing us to deal with our credit card company. No receipt was provided nor signed. Do not use this company for your next move.