Response: Dear [redacted] My name is [redacted] ***I am the [redacted] I spoke with all Departments involved with the processing of your purchase to get a better understanding of what happenedThere were several areas in which our processes failed, and for that I would like to sincerely apologize from all of us here at [redacted] *** The [redacted] changed their [redacted] processes at the beginning of March, They are running approximately weeks behind their processing time frame and there was quite a bit of confusion on the Dealerships’ end trying to follow their new processesWhen you purchased your vehicle in late February, your paperwork was sent to the ***, but it took them approximately weeks to get to your fileAt that time, their rules had changed and they noticed the inspection was not current on the [redacted] ***So, they kicked it back to us because All vehicles must have a current inspection done prior to the [redacted] processing the new one sticker paperworkIt was our fault that the inspection was missed on your vehicle, and it was our fault that our [redacted] did not alert us to the issue as soon as they were notified of it by the ***.We sincerely apologize for the inconvenience this has caused you I do understand that you spoke with our [redacted] on April 17th about this issue because you were in need of new temporary tags at that timeSince she was instructed that we had to destroy the old temporary tags prior to issuing new temporary tags, she requested that you come back into the Dealership so that she could issue you new temporary tagsAt that time, you let her know that you lived to far awayto come back into the DealershipWe do understand that [redacted] is a long distance to drive, and again apologize It is now my understanding that our [redacted] , has spoke with you on the phone today to make arrangements for you to go to our [redacted] location to get your inspection taken care of so that you won’t have to make the long drive back to our [redacted] locationOnce done ,we should be able to get your paperwork back to the [redacted] to get this situation resolved Please reach out to me directly if you need any other assistance with this situationMy direct email address is [redacted] or call me at [redacted] I will make sure you are taken care of right awaySincerely, [redacted]
Response: Dear [redacted] My name is [redacted] ***I am the [redacted] I spoke with all Departments involved with the processing of your purchase to get a better understanding of what happenedThere were several areas in which our processes failed, and for that I would like to sincerely apologize from all of us here at [redacted] *** The [redacted] changed their [redacted] processes at the beginning of March, They are running approximately weeks behind their processing time frame and there was quite a bit of confusion on the Dealerships’ end trying to follow their new processesWhen you purchased your vehicle in late February, your paperwork was sent to the ***, but it took them approximately weeks to get to your fileAt that time, their rules had changed and they noticed the inspection was not current on the [redacted] ***So, they kicked it back to us because All vehicles must have a current inspection done prior to the [redacted] processing the new one sticker paperworkIt was our fault that the inspection was missed on your vehicle, and it was our fault that our [redacted] did not alert us to the issue as soon as they were notified of it by the ***.We sincerely apologize for the inconvenience this has caused you I do understand that you spoke with our [redacted] on April 17th about this issue because you were in need of new temporary tags at that timeSince she was instructed that we had to destroy the old temporary tags prior to issuing new temporary tags, she requested that you come back into the Dealership so that she could issue you new temporary tagsAt that time, you let her know that you lived to far awayto come back into the DealershipWe do understand that [redacted] is a long distance to drive, and again apologize It is now my understanding that our [redacted] , has spoke with you on the phone today to make arrangements for you to go to our [redacted] location to get your inspection taken care of so that you won’t have to make the long drive back to our [redacted] locationOnce done ,we should be able to get your paperwork back to the [redacted] to get this situation resolved Please reach out to me directly if you need any other assistance with this situationMy direct email address is [redacted] or call me at [redacted] I will make sure you are taken care of right awaySincerely, [redacted]