Multi-South Management Services

I am seeking a refund of $269.00 due to [redacted] on behalf of [redacted] already receiving funds to cover rent on 7/01/2015.Currently, I am a resident of [redacted] owned by [redacted] located at [redacted] in [redacted] XXXXX. The address of the unit in which I reside is [redacted] in [redacted] XXXXX. The amount of my rent for each month is $585.00. Due to income limits, the portion of rent that I was responsible for paying each month was $269.00 while the [redacted] was responsible for paying the remaining balance of $316.00 each month. However, in April of 2015, my household suffered a decrease in income that prevented me from continuing to pay $269.00 each month. The [redacted] was set to take full responsibility of my rent of $585.00 effective 06/01/2015. However, there was a delay in processing and [redacted] received correspondence that they would receive payment for the rent in June along with the payment for the rent in July on July 1, 2015. When I contacted the Leasing Office of [redacted] via telephone on 06/05/2015 at 11:57am to inquire if payment was received to their office for my rent I was informed by [redacted], who is always very nice and professional, that as of yet no payment had been received at their office. Unfortunately, for me, I was not made aware that they would receive the full amount of $585.00 for both June and July on July 1, 2015 until I spoke to my caseworker, Ms. [redacted], at the [redacted] on June 22, 2015 at 1:15pm to inquire why payment still had not been received from them to cover rent for the month of June. Ms. [redacted] informed me that there was a delay in processing and that [redacted] was made aware that they would receive full payment for rent for both months (June and July) on July 1, 2015. When I contacted the leasing office of [redacted] on June 24, 2015 at 1:48pm, I spoke with [redacted]. I explained to [redacted] that I submitted a payment for $269.00 because I was not aware that their office would receive rent for both June and July from the [redacted] on July 1st, 2015. I inquired whether I would be cut a check for reimbursement before or on July 1st since their office would be receiving payment on July 1st for both months. [redacted] was very unprofessional and asked me what was I talking about and questioned me as to who told me that I would be cut a check. I explained to her again what happened and inquired again when I could expect to be a cut a check to reimburse me for what I paid out of pocket because I was currently unemployed and didn't have money to just give away. [redacted] was unprofessional and told me: "You will not be receiving your money back and it will just be a credit on your account because that was not something that we (referring to the office at [redacted]) did." When I inquired further she proceeded to tell me that I would not receive my money back because that money had already been deposited into their account. [redacted] was extremely unprofessional in the way that she handled the matter as she was unsympathetic and showed no empathy to the fact that I was unemployed but she was also unapologetic to the fact that I had lost money. I attempted to follow proper protocol, before contacting the Revdex.com, by contacting [redacted] in hopes that they would be able to correct the situation but I received the voicemail of [redacted] in Accounts Payable when instructed to press 'O' to speak to an agent. I had hoped not to involve the Revdex.com but since the 24th of June, I have attempted to speak to a live person at [redacted] several times but I continue to receive the voicemail of [redacted] in Accounts Payable when pressing 'O' to speak to an agent in hopes to resolve this matter.Desired SettlementThe resolution that I am seeking from [redacted] is a refund of $269.00. After a careful review of my Lease Agreement with [redacted] there is not a policy written or found within the contents of the lease that states that any money paid to [redacted] (whether accidental or purposely) is non-refundable and that in lieu of refunding money, [redacted] will count any additional funds received as a credit. It is unethical for [redacted] to keep money that I paid, knowing that I am now unemployed and couldn't afford to pay the $269.00 to their company, when they have already received two full payments for $585.00 from the [redacted] that covers the rent for both June and July for 2015 especially when this "policy" was never put into place via the Lease Agreement between the tenant and owner. I remember when companies made it a conscience habit to stick to their code of ethics but it seems that as time passes [redacted] no longer look at things from a "put yourself in someone else's shoes" point of view. Instead, they now have a "how much money can we make" point of view and they fail to realize that it tremendously decreases the ethical value of their company. I have worked in Customer Service before and it has always been my understanding that customer service is the fine line between creating a lasting company based on quality or creating a company that loses value based on how they treat the consumer. The customer service and professionalism that [redacted] displayed was poor and takes away from the company instead of providing an experience that would leave one feeling that they are considered as a human being instead of just a number or the reason why they collect a paycheck each month.Business Response This problem is really between [redacted] and Ms. [redacted], as we have informed her on numerous occasions. However, in an effort to resolve Ms. [redacted]'s problem with [redacted] I am issuing her a check in the amount of $287. The site manager went to deliver the check to Ms. [redacted] this morning. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I was never told, numerous of times, that this issue was between [redacted] and myself. In fact, I was never informed of that. Instead, [redacted] unprofessional response to me when I spoke with her was that I would not receive a refund because it was not something that we (referring to the Leasing Office) did. However, the truth of the matter is that it was indeed an issue between the Leasing Office of [redacted] and myself as that is why I filed a Revdex.com complaint against Multi-South Management because following proper protocol, making contact with the Leasing Office of [redacted] first, did not yield results. Also, if the issue had truly been between [redacted] and myself, their office would not have refunded my money via check on 07/21/2015 and therefore I am confident that the truth has now been unveiled. I do not accept the company's response due to the blatant disrespect on their part, for me as well as their company, because they failed to uphold their company's ethics and lost sight of their morals by including false allegations in their response. Instead, they chose to make false allegations in lieu of acceding that [redacted] professionalism and ethics was less than satisfactory throughout the duration of this process.They failed to reveal that [redacted] was unprofessional, once again, and failed to follow proper protocol in the manner in which she chose to deliver the refund check to me on 07/21/2015. As stated above, I do not accept Multi-South Management's response. I do not wish to continue correspondence. Please consider this case as closed, indefinitely, as they have refunded my money by way of check on 07/21/2015 which was the outcome that I was seeking. Thank You.Final Consumer Response [redacted] Jul 22 to me Hello Ms. [redacted]:I am contacting you to inform you that Multi-South Management Services/ CODA Investments has responded to my complaint filed against them. The company's responded by way of issuing me a refund check on 07/21/2015. I am satisfied with their response. Thank you for all of your assistance regarding my case. Please have a wonderful week.Regards,[redacted]

Apartment was not ready as promised. Deposit refused to be refunded.I was set to have an apartment at the beginning of March. I informed the company that I wanted to be up front since I was living alone. The leasing manager informed me that they had something coming available. When I was called about my apartment being ready, I was taken to the back and that was not what I informed her of. She said the other apartment wasn't ready. I told her I'd wait. After 2 more visits and the wrong apartment, I finally got to view an apartment up front only to find that there was water damage. After all these visits, I requested my deposit back and was told I couldn't get it back. Now if we are obligated under contract, they didn't live up to their part of the deal. If I am going to pay every month, the least you can do is present me with quality and the correct presentation.Contacted the property owners and they never answer. Been calling for over two weeks. There's not a voice mail or answering service. I only want me refund back. The application fee is understandable because it was processed but the apartment requested wasn't given and once received, had water damage which meant it still wasn't ready. I guess because I am young, they thought I wasn't thorough. I'm very picky about where I lay me head. Leaking water covered by paint is not only a health hazard but it's dangerous.Desired SettlementI only want my deposit of 250 refunded to me in full. I fulfilled my part and having my money, but I was not given what I requested and when given what I requested, they attempted to throw me into an apartment that isn't suitable to live in.Business Response Ms. [redacted] was shown several available apartments and was unhappy with them because of their location within the complex. She was not ready to move when a unit in her desired location became available, so the unit was rented to another applicant. Ms. [redacted] never requested a refund of her security deposit, and at no time was her security deposit refund denied to her. The management company has issued her a full refund of her deposit and mailed to the address listed on this case.