Obstetrics and Gynecologly Il, LtdFranklin Ave., Suite 270Normal, IL 61761TELEPHONE (309) 454-1074WWW.WEDELIVERBABIES.NET December 4, 2017 Revdex.comDispute Resolution DepartmentNUniversity St.Peoria, IL61615Re: ID #*** Dear Dispute Resolution
Department:We are in receipt of your recent correspondence regarding the complaint filed by Ms*** ***We have reviewed her complaint and find it to be inaccurate.Ms*** signed a credit card authorization form which she dated April 19, 2017, not May I have attached a copy of the form in which Ms*** signedher confidential credit card information has been blacked out due to privacy regulationsAs you can see Ms*** signed the form which, also explains the 24-hour notice to cancel or reschedule office policy.Ms*** was physically present when she stated to our receptionist that she did not have her card with her and that we could bill the card on file as she had previously consented for us to doAs, per the credit card authorization form her card was charged for her balanced of $25.We do make every effort to call or text appointment reminders to patients, nonetheless it is ultimately the patient's responsibility to document and present for their appointment at the time scheduled regardless of if they receive an appointment reminder or notAs, we have no way of tracking if a patient did or did not get their appointment reminder and technology is not at all times without glitchesAppointment reminders are a courtesy to our patients.Sincerely,*** ** *** CPC
Obstetrics and Gynecologly Il, LtdFranklin Ave., Suite 270Normal, IL 61761TELEPHONE (309) 454-1074WWW.WEDELIVERBABIES.NET December 4, 2017 Revdex.comDispute Resolution DepartmentNUniversity St.Peoria, IL61615Re: ID #*** Dear Dispute Resolution
Department:We are in receipt of your recent correspondence regarding the complaint filed by Ms*** ***We have reviewed her complaint and find it to be inaccurate.Ms*** signed a credit card authorization form which she dated April 19, 2017, not May I have attached a copy of the form in which Ms*** signedher confidential credit card information has been blacked out due to privacy regulationsAs you can see Ms*** signed the form which, also explains the 24-hour notice to cancel or reschedule office policy.Ms*** was physically present when she stated to our receptionist that she did not have her card with her and that we could bill the card on file as she had previously consented for us to doAs, per the credit card authorization form her card was charged for her balanced of $25.We do make every effort to call or text appointment reminders to patients, nonetheless it is ultimately the patient's responsibility to document and present for their appointment at the time scheduled regardless of if they receive an appointment reminder or notAs, we have no way of tracking if a patient did or did not get their appointment reminder and technology is not at all times without glitchesAppointment reminders are a courtesy to our patients.Sincerely,*** ** *** CPC