Multi Unit Management Services Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

We received a letter regarding a complaint on our company for not paying a claim. The letter was sent on November 24, but we did not receive it until our return from Thanksgiving November 30. We are independent insurance brokers and represent many carriers. Our carriers are “A” rated carriers with...

great track records for handling claims, but in this case the client’s claim was denied for the damages submitted. The cited reason was equipment added to a utility trailer that had been converted into a camper. The carrier said we could have endorsed the policy and would have had we known the equipment had been added. We received the request to add this trailer on May 8, 2014. The notes we have on this trailer states, “add a utility trailer and vehicle id number.” There are no notes regarding equipment on the trailer. We keep notes on every conversation we have with our client’s and have done so since the beginning of our agency in 2009.. We virtually never do inspections on vehicles we place with our carriers and it is not required by the companies we represent. We take dated notes on conversations we have with client’s for that reason to help eliminate misunderstandings. We are truly sorry that the equipment added was damaged, but the carrier had no knowledge nor did we according to our notes. Finally, we have no control over the claims our carriers pay or deny, even though we fought with our carrier to get this covered. We, as an agency, have no ability to pay for the damage nor would we based on the client’s word versus our notes. We know that the client is frustrated and upset with the claim denial and for that we are truly very sorry! Sincerely,                 Rick B[redacted], Agent/Owner