Multifacettech

To whom it may concernWe approached the customer [redacted] hoping she would sign up for our services and found out that she previously had unknown person/s working on her computer via various remote software. On further diagnosis it was evident that the computer was having several viruses and...

pop-ups (adware) issues. There were traces of spyware and malware on the computer system, which led us to insist that the customer should sign up for our services which would help her to get rid of the issues.  However we did not know about any of the medical conditions of the customer as mentioned in the complaint by her attorney. Still we tried not to impose any purchase of our services on the other day. We were under the impression that customer is authorizing us for her enrolment by her own wish. Furthermore we did provide the best possible service to her PC. We also provided our Toll Free Hr as well, so that she could contact our live technicians if any issue persists.I believe that I spoke to Ms. carol over the phone few days ago and promised her to cancel the service and refund but somehow I was little slow getting to it. This is to notify the customer and everyone in this matter that we did refund the amount that she paid us also we suspended all service account as per the refund policy.  We've also attached refund slip for the record.Hope this resolves the customer’s concern and sorry for the inconvenience.

April 4th, 2017To whom it may concern,We approached the customer [redacted] hoping he would sign up for our services and found out that he previously had unknown person/s working on his computer via various remote software. On further diagnosis, it was evident that computer was having...

several virus and pop-up (adware) issues. There were traces of spyware and malware on the computer system as well. This led us to insist that the customer  should sign up for our services as they would help him to get rid of the issues.However, we feel sorry for the customer if he paid us for the registration in a pressure or in certain fear and to be honest we did not intent to create such fear around the customer.Hence, we've decided to issue the credit of the amount that customer paid to us. We will also put customer on do not call list so he won't be contacted again even for after sales service.We don't save customer c/c info so we cannot issue a refund but we can mail a refund check. We have tried calling customer to verify his mailing address but could not get in touch with him.I have mailed a check to the address provided in the Revdex.com complaint. A copy of the check is attached to this letter.Feel free to contact me at above info in case of any questions.Thanks for your understanding in this matter.Multifacet Technology Inc.